- Report: #1034016
Complaint Review: XO Communications - Reston Virginia
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Author Confirmed
Why?
XO Communications
11111 Sunset Hills Rd. Reston, 20190-5339 Virginia, U.S.A.
Phone:
614-629-3200
Web:
N/A
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XO Communications ripoff refusal refund bad service Reston Virginia
The branch of XO Communications - Concentric XO SVCS has not refunded the full amount of the web hosting charge of $187 posted to the AMEX credit card on 03/31/07.
The service has been cancelled in 10 day within 30-days of "free, no-hassle refund trial".The refund posted was $162.00.
The CSR by the name "Joanna" refused to tranfer the call to the supevisor. Ticket#CCR2966886. To find the reason of the non-credited $25 Joanna put the call on 20 minutes hold and still was not able to find any clause in terms for a non-refundable "setup fee".
Nick
Columbus, Ohio
U.S.A.
The service has been cancelled in 10 day within 30-days of "free, no-hassle refund trial".The refund posted was $162.00.
The CSR by the name "Joanna" refused to tranfer the call to the supevisor. Ticket#CCR2966886. To find the reason of the non-credited $25 Joanna put the call on 20 minutes hold and still was not able to find any clause in terms for a non-refundable "setup fee".
Nick
Columbus, Ohio
U.S.A.
