- Report: #589984
Complaint Review: Xoom Global Money Transfer - San Francisco California
Reported By:
Dr of Democracy -
, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Xoom Global Money Transfer
San Francisco, California, United States of America
Phone:
Web:
xoom.com
Categories:
Business Rating:
(0)
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Xoom Global Money Transfer Xoom closes my account Without reason San Francisco, California
After doing business with Xoom for over THREE (3) years, I received an email from them stating that my account has been closed for "violations of their user agreement." "Silly," I though! I have not done anything new or different than I have done over the prior 3 years. But, WTF, I read their "user agreement" anyway--top to bottom, word by word. I found NO violations, of course.
So I sent them an email asking them what are they talking about? I never receive a reply. Nice customer service! So I call them. The agent can only verify that my account has been closed for violations of Xoom's "user agreement." I called BS, of course! I explained that I had read the user agreement word by word and there are no violations. He claims he had no additional information to provide me and that no one at Xoom would tell me why my account was closed, even if they knew. WTF?!
So guys, there you have it. Xoom seems to be very arrogant about throwing away long established customers for no reason whatsoever! Maybe they think they are to big to fail? I hope consumers show them that nothing could be further from the truth!
Additionally, during March, 2010, Xoom revamped their service and did several things that make it LESS of a value. They increased the minimum send amount from $25 to $50 USD, and of course, increased the minimum fee from $3.50 to $4.99! Also, they eliminated PayPal as a payment method.
3 Updates & Rebuttals
MadConsumer
Torrance,California,
USA
BS Company
#2Consumer Comment
Tue, May 04, 2010
I also just received an email from Xoom as follows...
We write to inform you that, after careful review, we have disabled your Xoom account for violations of the Xoom User Agreement, effective immediately.
This decision cannot be appealed, and our customer service team will not be able to discuss the matter with you beyond restating the above.
Nonetheless, if you feel compelled to contact Xoom regarding this decision, you may send an email to us at [email protected].
I read there entire agreement and no where did I find any terms that I have violated. I send money to some friends and thats all. I have heard about this from other people who say the same story, that XOOM for no reason just closes down there account. I will do everything in my power now to put them out of business. Western Union is a little more expensive, but NEVER had a problem with a money transfer. XOOM you can go to hell!!!
Dr of Democracy
van nuys,California,
USA
PROSTITUTES?! WTF?
#3Author of original report
Tue, April 13, 2010
LOL! To funny!!
I was sending money to my best friend--who happens to be MALE--for a construction project.
BUT, come to think of it, YES, he could be a hooker! LOL! Classic!!
Anonymous
Los Angeles,California,
USA
Xoom IS Terrible, but...
#4Consumer Comment
Tue, April 06, 2010
Xoom IS terrible but most of their business is Filipina Prostitutes. I don't know who YOU were sending money to, maybe you can tell us. But when they find out that the person youre sending money to is a prostitute of some kind they cancell both accts. yours and theirs. so whoever the girl is that you sent money to whos acct also got closed is the one that has to do with your acct closure most likely.
