- Report: #1353096
Complaint Review: XSport Fitness - Chicago Illinois
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XSport Fitness
819 S State St Chicago, 60605 Illinois, USA
Phone:
312-294-0500
Web:
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XSport Fitness Personal Trainer left suddenly and your money will never be back Chicago Illinois
For XSport, I don't want to comment on their environment or cleaness. I just wanna say how I feel being cheated:
- Register:
On the first day I came by XSport, I was just going to have a visit and then decided whether to join the gym. The previous manager was so persuasive and told me they had a special promotion that day(election day) which was 'buy 1 year get 1 more year for free'. Though I know it's actually even not a promotion later...At the same time, he 'helped' me register the X-IT and personal training. As I said, he was so persuasive. I started my 40 traning sessions then.
- Personal Training:
To be honest, I really enjoyed my training sessions with my trainer(let's call him X). I've trained with X 3 times a week for about 2 months. At the end of 2016, he and the manager told me the training fee would be up next year(2017), so they suggested me buy sessions for 2017. X told me I will get much better results if I continue training with him...I asked him whether twice per week is enough for me. He still said 3 times with him is the least. As I said, I liked X because he is professional enough. Finally I decided to prepay for his sessions until July, 2017, which is the start of my nightmare.
Not too long after that, X told me a 'good' news that he has been promoted and he was going to leave TWO days later! I was shocked because it was soooo sudden and I felt like he didn't care about what his old clients think. I cannot follow him to that gym because it's indeed too far away from my home.
I talked with the new manager, he told me it's impossible to refund and I can change to another personal trainers, whoever I want. I know, but it's so hard for me to start from the very begining again and to get used to other trainers. But anyway, I tried another one. He is nice, but I don't think he provides me with enough guidance. I talked with the manager several weeks ago. He didn't want to talk about this with me, like our last conversation. I said I am not satisfied with my trainings and would like to finish the first 40 sessions. But after that, I want to cancel the 60 sessions I am prepaying for.
He told me to dial the corporate phone number on my key and said it's a corporate thing. Alright, I dialed that number twice and waited for around 20 mins each time. Finally there was somebody answered my call. But she just kept telling me personal training is non-cancleable nor refundable and I signed the contract... I know she didn't mean to really help me solve my problems, which is not the real customer service.
Overall, I feel so tired during this process. I do not know how XSport treat their customers. Making money is a natural thing of business, but please think for us for a second. Stop keeping promoting your personal trainings, your protein powder, your multivitamin. Go get your gym less crowded and more clean please.
I still have no idea how to prevent them from continue billing me for those 60 sessions and get my prepaid money back. I just feel like I don't enjoy my sessions in that gym any more.
