I received a call approximately 2 weeks ago stating they no longer offering service. Individual identified self as Thomas whom I explained had disconnected computer because it supposely has spy malware; prior to going on vaction second week in July and had not connected it. He said no longer offering service and refund form could only be sent to this computer. He said $199.00 refund was due and would not be issued due to non access of computer. I asked him to please submit to work computer because of spyware issue which is unsafe. He refused said contact him when computer back in service. I have been calling 239-400-3720 leaving message no return call. Today, did phone search which show this as a landland for YMax Communication Corp-Fl in Ft. Myers.