- Report: #720386
Complaint Review: Yellow Pages Directories - Carrollton Texas
Reported By:
Cathy -
Morristown, New Jersey, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Yellow Pages Directories
PO Box 111445 Carrollton, 75011 Texas, United States of America
Phone:
888-311-1020
Web:
Categories:
Business Rating:
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Yellow Pages Directories Yellow Pages Fradulent and deceptive advertising Carrollton, Texas
There was a false and misleading postcard request sent to my office to confirm and correct our "Yellow Pages" listing. One of our front desk secretaries corrected the phone number and address and returned to the "phone company". If you actually read the small print, this was not the phone company's request (Verizon, NJ) but a company in Carrollton TX. The misleading request also noted that by completing the form, you gave the company right to "automatically renew" every 12months. Our secretary thought that she was filling something out for Verizon Yellow Pages, in NJ. She corrected the errors in the listing and mailed in. Now I have received letters from a collection agency...The Law Offices of WC French (who doesn't even exist???). I tried to call and explain the error and there is no such lawyer, WC French. I will file a Better Business Bureau complaint against the Yellow Pages Directories Company that sent the misleading request to the office. This is not the first time one of the front desk staff accidentally "fell" for this trick from this company. They did the same thing in my Paramus office two years ago. I am not paying them the $327.80 because I never signed the contract, and I never received any service in return. Their request for an address and phone number correction from teh "Yellow Pages" actually enrolles you in a service that does NOT exist. It says right there in small print...this directory (which I have never seen) is NOT distributed to local phone company subscribers, but ONLY to the advertisers in the Yellow Pages. Weird. Anyway...I will see what teh BBB does....CM
