Shatonjia
APO,#2Author of original report
Mon, February 27, 2006
I finally got the $50 Sears card in the mail. At this point, I'll take teh $50 Sears card than complain that I was owed a Red Lobster Card. It wasn't easy. I had to keep complainining and responding to the Better Business Bureau. It has taken 6 months for them to honor what was owed to me. DO NOT CLICK ON ANY OFFERS ON WWW.YOURGIFTCARDS.COM!
Shatonjia
APO,#3Author of original report
Tue, December 13, 2005
Complaint filed against: NetBlue, Inc (More) Business Info NAME: NetBlue, Inc BBB MEMBER: YES CONTACT: Kathy King ADDRESS: 303 Bryant St 3rd Flr Mountain View, CA 94041-1253 PHONE: 650 910-1300 FAX: 650 810-1300 Website: www.yfdirect.com Complaint status: Send Business' Rebuttal Response-New Offer Activity Date Activity Description 12/09/2005 Send Business' Rebuttal Response-New Offer CLT.cf.rtf 12/09/2005 Received Business' Rebuttal Response This is Netblue's response to Ms. Foster's rebuttal to our reply to complaint #XXXXX. Our records show that Ms. Foster's gift account is under email address [email protected] and account name SHATONJIA FOSTER-WARNER. Our records also show that Ms. Foster's gift redemption certificate was received at the gift center on 11/14/05. We would like Ms. Foster to know that her gift will be shipped within 6-8 weeks from the time her certificate was received at the gift center. We apologize for the inconvenience and trust this matter to be closed. Kathy King Operations Netblue, Inc. 12/07/2005 Forward Consumer Rebuttal to Business BLT.cf.rtf 12/07/2005 Received Consumer Rebuttal (The consumer indicated he/she DID NOT accept the response from the business.) The email address that I used to complete the offers was [email protected]. After them several emails that I had contacted the BBB. On 10/27/2005 after several corresponding emails I received from MeLinda stating: "We've had occasional problems with our automated emails being blocked or filtered. Please use the link(s) below to create your redemption certificate(s): http://tinyurl.com/8y5md Print and mail certificate(s) in one envelope to the address listed on the certificate(s). Please allow 6-8 weeks from the time the certificate(s) is received in our Gift Center for processing and delivery. If you do not receive your gift in that amount of time, please reply back and let us know. Don't worry about any expiration dates as the ''redeem by'' date on the certificate(s) does not apply to the gift. On Oct. 30th I downloaded the certificate and printed if off. It is for a $50 Sear Gift Card to be redeemed by 02/09/2006. Certificate # XXXX. On Nov. 3rd, I sent the certificate by certified mail verification number 7002 3150 000 5025 9320. On Nov. 14th, the certified letter with gift certificate was received and signed by Eric Neadlander. As of Dec. 7th, I have not received the gift card. If not received before January 15, 2006 I will continue with case. 11/28/2005 Forward Business response to Consumer CLT.cf.rtf 11/28/2005 Receive Business Response 9/12/05 This is Netblue's response to a complaint, filed by Ms. Foster Shatonjia, regarding our website, www.yourgiftcards.com. Ms. Shatonjia states she has completed an offer and is due a $50 gift card. Ms. Shatonjia also states that she cannot login to her gift account.P We are unable to locate a gift account under the email address submitted [email protected]. All gift accounts are located under the email address submitted at the time the customer visits our website.P We respectfully request that Ms. Shatonjia provide the email address she used when she signed-up on our website so that we may properly assist her. P We look forward to resolving this matter as soon as possible.P Kathy Kingbr Operationsbr Netblue, Inc. 11/23/2005 Second Notice to Member Business 11/18/2005 Second Notice to Member Business 11/16/2005 No Response received from Business on 2nd Notice 11/07/2005 Second Notice to Member Business 10/26/2005 ReOpen the Complaint (Less) Case Description: Rebate: Wants company to honor $50. rebate advertised at time of purchase.... Rebate: Wants company to honor $50. rebate advertised at time of purchase. Category: Sales Practice Issues Case opened date: 09/09/2005 Case closed date: Desired Resolution: ... Download a copy of this complaint *** You need to respond to this complaint before it can be processed further. Please see below for instructions. *** On December 09, 2005, the business provided the following information: This is Netblue's response to Ms. Foster's rebuttal to our reply to complaint. Our records show that Ms. Foster's gift account is under email address [email protected] and account name XXXX. Our records also show that Ms. Foster's gift redemption certificate was received at the gift center on 11/14/05. We would like Ms. Foster to know that her gift will be shipped within 6-8 weeks from the time her certificate was received at the gift center. We apologize for the inconvenience and trust this matter to be closed. Kathy King Operations Netblue, Inc.
Shatonjia
APO,#4Author of original report
Tue, December 13, 2005
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From: shatonXXXXXXXX
Sent: Friday, September 09, 2005 11:07 AM
To: Kenneth Chan; Steve Lombardi; [email protected]
Cc: YGC Marketing; [email protected]
Subject: Gift Certificate Lawsuit
Importance: High
Please send me my $50 Red Lobster gift certificate from www.yourgiftcards.com or I'll spoken with legal services here on base and I have been informed that if I don't receive the card as I did complete my portion of the requirement which was to complete a sponsored offer. I'll have my attornery contact you.
Shatonjia
Thanks for your cooperation.
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Date: Fri, 30 Sep 2005 16:27:38 -0700
From: YGC Support tier1
Shatonjia
APO,#5Author of original report
Fri, September 09, 2005
I called this number 801-316-0555. A woman answered the phone I spoke with her. I told her about me emailing numerous time with no response. How I'd called early and been on hold for 20 minutes. How their program doesn't give you a password and even though it claims that it has and that you will be able to retrieve it. She apologized and said they are small group of workers nd they had been really busy today. Plus, you have to call in to verify. She informed that she would set one up for me. I had her on the phone (as I was doing internet..thank goodness for DSL). I gave her my email address and then she she wanted me to hang up and try it and then call her back if didn't work. I told her nope and that we'd do it together so if I had any problems she could correct it then. I input my new password and it worked. I was able to see my account and items pending. She also informed that it can take up to 45 days for companies to verify information before they send you a certificate because they companies want you to be at least billed for one cycle. Although I'm not thrilled with this yourgiftcard.com or it's customer service (the lady was nice and helpful). However, I won't believe this isn't a scam or rip off until after I have my $50 gift card in my hand.