- Report: #1212005
Complaint Review: Yugster.com - Internet
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Author Not Confirmed
Why?
Yugster.com
Internet, USA
Web:
www.yugster.com
Categories:
Business Rating:
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Yugster.com Counterfeit Goods, False Advertising, Chinese Scam Artists Salt Lake City Utah
Yugster.com is a sales site that I found in a "Deals" email from "Brads Deals."
When I clicked over to Yugster.com, there was a "Daily Deal" for "Genuine Apple Lightning Cables." I bought two cables at a lesser price than purchasing from Apple.
When I received the cables I realized they were not Apple. When I tried to charge my iPad Air2 and my iPhone 6, I received on-screen msgs saying "This cable or accessory is not Apple certified and will not reliably charge your device."
Neither of my Apple devices would charge at all.
I contacted Yugster customer service and their "solution" to the problem was a "work around" to using "knock off cables" - they actually labeled it as such and I've preserved the communication via a screen grab.
Upon providing this "solution," Yugster closed my request for reimbursement and marked my problem "Solved." I also have screen grabs of this.
I postded a negative review on Reseller Ratings (beware of this site, btw) which has hundreds of (paid) glowing reviews for Yugster...plus some bad reviews dealing with counterfeit goods.
"Josh" (aka "Chen") responded to my review on Resellerratings with a "Sometime we sell Genuine Apple and sometimes we sell aternative cables - but the status of these cables are clearly noted." Reseller Ratings left no option for me to post pictures of screen grabs or rebuttals - and Yugster remains a "trusted" Reseller on that site.
My Apple devices wouldn't charge with the cables. I have jpgs of invoice stating "Genuine Apple Cable" and of original ad saying "Genuine Apple Cable." When I took the cables to my local Apple Store the Genius hooked it up to a meter and said "Pure Crap."
DO NOT BUY from YUGSTER.com. You'll be sorry.
