Tryingtohelpifican
Bellevue,#2UPDATE Employee
Wed, May 21, 2008
Hi Yvonne, I'm a PP employee & I can tell you that I, too, had a eCheck that went through my bank account but is still showing as processing on my PP account. When something like this is discovered, PP sends an email to all employees describing the problem & offering solution, time frame, etc. Most often the response is that we are aware of the issue & our technical people are actively working to fix. Please ask the customer to be patient as we work as quickly as possible to fix. (I can tell you we have technical personnel working 24/7 including all holidays.) I'm sorry you are a victim of this glitch but can assure you that you are not being singled out & what you were told was the truth. Glitches in out system do happen. PP processes millions of transactions totaling billions of dollars each day as well as thousands of scam complaints. A real person will review your claim & make a decision to issue your credit based on whether or not you have BPP Buyer's Protection Policy. Either way, I hope this helps you!!!! Take care! MAO