Holli
Florida,#2General Comment
Mon, April 27, 2015
I realize that this was posted about 4 years ago. I wonder if your daughter and the boyfriend are still together. Haha
Anyway, as someone who was in this type of business many moons ago, I’ll say I agree with most of the other rebuttals. I know for a fact that those rings -- in fact everything in that store, has a price tag on them. The original price had to have been on the ring. You had to have noticed that it was $549.00. So of course you thought you were getting a steal. And if the sales associate is quoting the price of $129.00 because it was in that section. And you kept asking if that as the price. And Janet being excited about a sale (no matter how little it is) kept saying yes, and she'll hold it until tomorrow.
So this explains the "entourage" that came with you. A ring of $549.00 is probably 14kt gold and real diamonds or gem. Not lab created or white sapphire. Zale’s doesn’t carry CZs. So your daughter and boyfriend could show off this nice piece. Once the sales associate looked at the price tag, (which she should have done the previous day, to give you the information on the ring) she realized her mistake. I believe in the heat of the moment she said she would honor the price before she realized she would need a manager to override it. There is no way you'd get 80% off.
Now as far as the $199 for $129.00 (and since there was already a 10% sale going on) I find it hard to believe they wouldn’t over ride that. Its $70 dollar difference, but you wouldn’t get the extra 10% off. I think that was fair, to sell the $199 for $129 or maybe $150.00
You kept referring that YOU were buying the ring. "I’m trying to do the right thing" or "You were going to honor a price of $129.00 for us for a 549.00 ring and I felt sorry for you and am agreeing to buy a 199.00 for the price of 129.00 instead so you don't get in trouble and you have to call a manager all the sudden to see if you can do this?? "
And at the end you still want the $549.00 for $129.00 THATS CRAZY. And you're even crazier to file this complaint on Janet. She should had looked at the tag. And I know you, as being in retail as you stated, looked at the price. You know about honoring price. But only if it’s written. It wasn’t written on the tag. You knew what you were doing. I think that's what bothers me about this complaint. Getting something for nothing.
Also, as another pointed out, this boyfriend bought her a ring. And your daughter probably wanted a real diamond. I mean what girl doesn’t? But how insulting to bring her to look at a ring for HER to choose, when HE made a purchase on his own with his heart and money..and what he could afford. You mentioned they were pleased with the purchase. She should had been grateful. But you butted in and made it more. You also mentioned her other friends (the other couple) just got a promise ring, so sounds like a "one up".
I again think you knew the real price of the ring she fell in love with. I mean if I was 16-17 and my boyfriend was about to purchase a "$549" ring for only "129" and its real I’d be excited too! What 17 yr. old boy knows about jewelry? All he probably wanted to do was make his girlfriend happy. He probably felt embarrassed by the original purchase now that you "wanted to educate" them about "quality". And embarrassed that he made a wrong purchase from her original ring. Now with 5 other people around, even more insulted. You should have left well enough alone.
At the end of all of this, what happened? Did you get the ring? Did they give you a gift card for the inconvenience?
Robert
Irvine,#3Consumer Comment
Fri, August 19, 2011
Am I a gold digger....not by a long shot... I happen to be an individual that has not been handed things through life. I have had to work hard for what I have and I wish to instill in my children that when you work hard you then can have nice things.
- I am all for value and getting the best bang for my buck when I buy something. But here is the thing, your daughter is not the one buying the ring. It is a GIFT from her boyfriend. If he chooses of his own free will to buy a $50 or a $5,000 ring that should be HIS choice. You basically cornered your daughter into getting the other ring cancelled so that her boyfriend(not her) could buy one of better quality. You basically told your daughter that she must accept a certain level regardless of the thought or any other possible factors. It doesn't even matter if which ring was more expensive, because the choice should be HIS not instigated by the mother of his girlfriend. Now if his parents want to explain to him the value of items, and suggest that he get a better ring that is an entirely different matter.
Not sure where you come from but in my opinion I was making a more than fair offer and trying to not take advantage of an error that the company had made.
- Well more than fair in your mind. You wanted a $549 ring for $199, and your numbers are a bit confusing how you got to $185 difference but I sure hope that you were not expecting them to give you the 10% on top of the price match. As I said you may have a valid complaint and could push them giving you the higher priced ring for the price you thought it was. If that does happen you can be sure that who ever put the ring in that spot will be held accountable.
Jeanski
Buffalo,#4Consumer Comment
Fri, August 19, 2011
At some point they have to be held accountable for the errors in which they have made...
I absolutely agree, and I'm sure her BOSS will hold her accountable. Why should you be able to take advantage of her error?
...and if you don't include this part in the lesson teaching then you are stating to your children for the future of the world that it is acceptable to allow people to take advantage of you...
No one took advantage of your daughter. She was presented with the error and had the option to buy or not buy the ring at the correct price.
and change their mind and make new prices as they feel fit.
The clekr didn't make up a new price. She merely admitted the error, made an offer, retracted the offer because of her boss, and offered the ring at the correct price. She didn't make new prices.
I know I sound confrontational, but I stick by my original statements that some people try to take advantage of others, and you seem to be one of them. What lesson are you really teaching you daughter - that it pays to take advantage of someone who makes a mistake??? Not a very nice lesson.
Kelly
Rensselaer,#5Author of original report
Fri, August 19, 2011
I was not offended by your comments at all. For the record... the reason for the additional people with us was not to "show off a prize" but they were along because we were also school clothes shopping for my son. When they heard we were coming to the mall they asked to ride along. Their friends had also recently purchased a ring and they too were expressing the value of a dollar and spending wisely gets you the most for your money when making purchases such as this. Am I a gold digger....not by a long shot... I happen to be an individual that has not been handed things through life. I have had to work hard for what I have and I wish to instill in my children that when you work hard you then can have nice things. But .... you have to learn to spend your dollars wisely and look for the best value for that hard earned dollar.
As for the other parents ...yes they too are aware of what happened and felt very strongly in the magnitude of teaching the kids that in life you have to stand up for yourself in some situations when you feel very strongly about an issue. In regards to the store and hoping to see this resolved. Well that is the whole reason behind posting on this site is it not?? The realism is that if you allow people to take advantage of you and not hold up to their part in a transaction we could all be taken advantage of in many life situations. Again... If you paid attention to my original post... I felt very badly that this error had happened as I have worked retail many years and I realize that sometimes accidents happen, but at some point you have to be held accountable for your errors. That is true no matter what side of the counter you happen to be standing on. In this case the error was on the retailer and I did not want to see the employee or the company loose a large amount of money and even offered to settle for a smaller adjustment due to the error and the magnitude of the amount. My offerings in my opinion were more than fair and less of a value for the kids than what the sales clerks original statement was. She originally stated she had to honor this price of 129.99 for a ring that was valued at 549.00 my recommendation was allow them to purchase a 199.00 ring for the 129.00, the store was offering an additional 10% off that day anyway so it would have dropped it to 179.00 which was only a value difference for the company of 50.00 verse 549.00 on sale for 349.00 then an additional 10% making it 314.00 again costing the company 185.00 difference. Not sure where you come from but in my opinion I was making a more than fair offer and trying to not take advantage of an error that the company had made. I do have a heart and again in teaching the kids a lesson of life it is not always about "Screwing" someone but being fair and understanding that we are all human and mistakes do happen so always putting yourself in the other persons position is a good value to learn when making transactions irregardless of the situations.
I will say that after my offerings were made and the sales clerk responded with "Well I have to call my manager to clear the 199.00 ring" I was taken back. Again trying to be more than fair after she stated she had to honor the 549.00 for 129.00 and my offer was a much more reasonable one for the company's bottom dollar I was unclear why that was going to be a problem. I know some may argue that everyone wants something for nothing but that is not the case. It was being offered at a price in the case and as a consumer that is what the kids were willing to spend then once they agreed to take it at this price is when the error was found. At some point they have to be held accountable for the errors in which they have made and if you don't include this part in the lesson teaching then you are stating to your children for the future of the world that it is acceptable to allow people to take advantage of you and change their mind and make new prices as they feel fit. Where does that lead our future generations and what does that say for the future of America? That is another debate that we won't get into. I just want to see the right thing happen here and we will see just how that pans out?
I was told I would be contacted by yesterday by their corporate and clearly that has not happened. I did again yesterday attempt to call and was told by the corporate that indeed the district manager has not yet been in contact with me and she was going to personally call him and request he called me yesterday. Again as of this morning I have not heard from them yet.
Kelly
Rensselaer,#6Author of original report
Fri, August 19, 2011
I was not offended by your comments at all. For the record... the reason for the additional people with us was not to "show off a prize" but they were along because we were also school clothes shopping for my son. When they heard we were coming to the mall they asked to ride along. Their friends had also recently purchased a ring and they too were expressing the value of a dollar and spending wisely gets you the most for your money when making purchases such as this. Am I a gold digger....not by a long shot... I happen to be an individual that has not been handed things through life. I have had to work hard for what I have and I wish to instill in my children that when you work hard you then can have nice things. But .... you have to learn to spend your dollars wisely and look for the best value for that hard earned dollar.
As for the other parents ...yes they too are aware of what happened and felt very strongly in the magnitude of teaching the kids that in life you have to stand up for yourself in some situations when you feel very strongly about an issue. In regards to the store and hoping to see this resolved. Well that is the whole reason behind posting on this site is it not?? The realism is that if you allow people to take advantage of you and not hold up to their part in a transaction we could all be taken advantage of in many life situations. Again... If you paid attention to my original post... I felt very badly that this error had happened as I have worked retail many years and I realize that sometimes accidents happen, but at some point you have to be held accountable for your errors. That is true no matter what side of the counter you happen to be standing on. In this case the error was on the retailer and I did not want to see the employee or the company loose a large amount of money and even offered to settle for a smaller adjustment due to the error and the magnitude of the amount. My offerings in my opinion were more than fair and less of a value for the kids than what the sales clerks original statement was. She originally stated she had to honor this price of 129.99 for a ring that was valued at 549.00 my recommendation was allow them to purchase a 199.00 ring for the 129.00, the store was offering an additional 10% off that day anyway so it would have dropped it to 179.00 which was only a value difference for the company of 50.00 verse 549.00 on sale for 349.00 then an additional 10% making it 314.00 again costing the company 185.00 difference. Not sure where you come from but in my opinion I was making a more than fair offer and trying to not take advantage of an error that the company had made. I do have a heart and again in teaching the kids a lesson of life it is not always about "Screwing" someone but being fair and understanding that we are all human and mistakes do happen so always putting yourself in the other persons position is a good value to learn when making transactions irregardless of the situations.
I will say that after my offerings were made and the sales clerk responded with "Well I have to call my manager to clear the 199.00 ring" I was taken back. Again trying to be more than fair after she stated she had to honor the 549.00 for 129.00 and my offer was a much more reasonable one for the company's bottom dollar I was unclear why that was going to be a problem. I know some may argue that everyone wants something for nothing but that is not the case. It was being offered at a price in the case and as a consumer that is what the kids were willing to spend then once they agreed to take it at this price is when the error was found. At some point they have to be held accountable for the errors in which they have made and if you don't include this part in the lesson teaching then you are stating to your children for the future of the world that it is acceptable to allow people to take advantage of you and change their mind and make new prices as they feel fit. Where does that lead our future generations and what does that say for the future of America? That is another debate that we won't get into. I just want to see the right thing happen here and we will see just how that pans out?
I was told I would be contacted by yesterday by their corporate and clearly that has not happened. I did again yesterday attempt to call and was told by the corporate that indeed the district manager has not yet been in contact with me and she was going to personally call him and request he called me yesterday. Again as of this morning I have not heard from them yet.
Jeanski
Buffalo,#7Consumer Comment
Fri, August 19, 2011
Since when did it become the norm to take advantage of people who made a mistake? Since the clerk was the only one who could have put the ring in the wrong spot, she is responsible. However, why can't a customer say, "Oh, geez, you made a mistake? Well, I can't afford it at that price so no thank you".
Seems like everyone is out to take advantage of everyone else these days. Everyone wants to sue, get a bargain at someone else's expense, or get something for free.
While I appreciate the OP's efforts to accept a purchase that would result in less disciplinary action against the clerk, it still smacks of "I want to take advantage of your mistake".
Robert
Irvine,#8Consumer Comment
Thu, August 18, 2011
Your daughter's 17 Year old boyfriend bought a ring for her that she states she was pleased with. So what do you do you take her to another store to shop around for different rings. She finds one and you have her call to see if she can cancel the other ring because it wasn't a "real" stone.
So they cancel the ring and then what do you do..you go down with an entire entourage back to the store. Yea nothing like taking a big group down to watch your daughters boyfriend buy her a promise ring. It almost seems like you brought that other couple along to "show off" this "prize" your daughter was getting. Then to top it off you took it upon yourself to post this report on the behalf of your daughters boyfriend because he is 17 years old, I am sure that HIS parents are very happy that you are doing all of this.
You may not be doing this on purpose so I hope think about what you have just taught your daughter. With all of that it sounds like you are an overbearing gold digger.
Now, I am sure that once I said this you won't care what else is said but here it goes anyways.
As for the pricing error. Generally a store is not responsible for something like this where a customer could have put it back in the wrong spot. But in this case if the associates are the ONLY people who could have put it in that spot you may have a valid complaint. So hopefully it works out for you and your daughter.