- Report: #754087
Complaint Review: Zendough - Old Fort Tennessee
Reported By:
Cari bosserdet -
Old Fort, Tennessee, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
Zendough
Old Fort, 37362 Tennessee, United States of America
Phone:
866-344-9062
Web:
http://zendough.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Zendough TransUnion TrueCredit Can't cancel free trial offer or subscription. Horrible customer service! Old Fort, Tennessee
Tried Zendough's 7 day free trial offer. On the first day decided I did not want the service. Tried to call the one and only phone number to cancel. Phone prompt and voice prompts did not work from my Blackberry. Tried repeatedly.
Called sister company, TrueCredit. They said they couldn't help me. Called TransUnion, which is the PARENT company, they said they couldn't help me either. I asked both companies to speak with a supervisor. Both companies put me on hold for a ridiculous amount of time. Never spoke to any manager. I was the victim of the "leave on hold until they hang up" strategy.
Zendough has no other opt out options. There is no on-line opt out, no e-mail contact, or any other general contact number. They require a credit card number before receiving the free trial. I called Discover the very first day and they noted my account. Today, I officially disputed the charge.
Zendough's phone system may work with a regular phone. So try a NON-Smartphone to cancel to see if it works. The service they offer is credit score, alerts, risk assessment....certainly not worth the money. Especially with horrible, awful service. There is no reason why they cannot put an opt out on their website. It is scandalous that a CREDIT REPORTING agency is SCAMMING me!
Called sister company, TrueCredit. They said they couldn't help me. Called TransUnion, which is the PARENT company, they said they couldn't help me either. I asked both companies to speak with a supervisor. Both companies put me on hold for a ridiculous amount of time. Never spoke to any manager. I was the victim of the "leave on hold until they hang up" strategy.
Zendough has no other opt out options. There is no on-line opt out, no e-mail contact, or any other general contact number. They require a credit card number before receiving the free trial. I called Discover the very first day and they noted my account. Today, I officially disputed the charge.
Zendough's phone system may work with a regular phone. So try a NON-Smartphone to cancel to see if it works. The service they offer is credit score, alerts, risk assessment....certainly not worth the money. Especially with horrible, awful service. There is no reason why they cannot put an opt out on their website. It is scandalous that a CREDIT REPORTING agency is SCAMMING me!
