Complaint Review: Zepher Media llc - Internet

It appears that JC and MJ of 'Backstreet' are of the opinion they are saintly.  I am still waiting for a reply to my emails to both of you.  You claim to be a professional operation however professional operations do not post lies about a customer nor do professional companies reply in writing filled with lies.  My warranty was extended to 9/2015 by Mac yet I still have a water soaked junk camera (supposed to be waterproof) that B/S refuses to replace.  Being the honest professional person that I am you still have one more day to contact me and make good on a new camera. Prove to all of the readers of Ripoff Report you stand behind you products.  I don't think you can or will!  BTW, how are things in colorado? Can I get a $66.00 camera there?

Then why don't you honor your warranty?  BTW do you know anything about the false post about me on ripoff report after we had our phone conversation and email exchanges.  You also sent me the wrong camera and when I advised you of such you ignore me.  I would not brag about great customer service especially after the way I have been treated after spending well over $800.00 with BS and having had all the camera and cable failures.  Perhaps the AG in Ca and Utah would be very interested in going over my situation.  Gee, am I posting from Colorado or Pa?? 

We as a company normally ignore this type of review. But as many people are not aware, this website allows any person…to post anything with ZERO verification of the person’s identity or the validity of their statements. Because of this we wanted to provide information about this review that is FACTUAL and accurate.

1.  We clearly state the different levels of performance our equipment provides. We provide data and images to help customer understand what to expect from the equipment. There is no attempt to misrepresent the equipments performance. Just the opposite, we provide several information pages to help customers understand HD and the different options.

http://www.backstreet-surveillance.com/support-education/security-cameras-made-easy.html

http://www.backstreet-surveillance.com/support-education/understanding-video-clarity.html

2.  We clearly state our corporate registrations and service locations on our website. The information provided in this review is intentionally misleading and inaccurate: Here is the link: http://www.backstreet-surveillance.com/about-backstreet-surveillance

3. We have hundreds of 5 start customer views that are REAL and verified. Here is a link to some: https://www.ekomi-us.com/review-backstreet-surveillance.html

4. We are a trusted Amazon.com preferred brand. Only credible and quality companies obtain this status:  http://www.amazon.com/s/ref=bl_sr_electronics?_encoding=UTF8&field-brandtextbin=Backstreet%20Surveillance&node=172282

5. BAD REVIEWS: Out of the 187,000+ visitors that come to our website each year, we have exactly (7) negative reviews.( 4) of these reviews, like this one, admit they are not our customer and they post inaccuracies and bold face lies anonymously. The other three negative reviews are customers, which as hard as we may try we did not meet their expectations. The FACT is we have (3) actual negative reviews nationwide from real customers and HUNDREDS of 5 star VERIFIED customer reviews. It’s a track record that shows a company working hard to provide a quality products and exceptional customer service.

We feel it’s always a good idea to check customer reviews before you buy, but it’s extremely important to use credible review sites and trust credible reviews from real customers.  Because of the anonymous nature of this site it has a tendency to attract vengeful and inaccurate reviews. If you have questions about this response please feel free to call.

Thank you

Mac Jorgensen - General Manager 800-431-3056 ex:102

James Cawley – President 800-431-3056 ex: 101

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