- Report: #1093703
Complaint Review: Zurix Roofing & Repairs - Atlanta Georgia
Reported By:
Unhappy customer -
Johns Creek, Georgia,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Zurix Roofing & Repairs
5200 Peachtree Rd Suite 2107 Atlanta, 30341 Georgia, USA
Phone:
678-855-7815
Web:
www.zurixroofing.com
Categories:
Business Rating:
(0)
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Zurix Roofing & Repairs Poor workmanship and improper installation of a new roof has caused serious water damages. Atlanta Georgia
In Jan of 2009 we were contacted by Zurix Roofing & Repair Inc. to inspect our home and roofing due to severe hail damage to many homes in our area of Alpharetta, GA. The inspection by Zurix ascertained we needed a total roof replacement immediately. The new roof estimate included removing all existing shingles and replacing them with a 30 year manufacturer’s warranty architecture shingles , replacing the felt, replacing the step flashing, and R& R vents. In addition to our new roof, we also installed a new gutter system Zurix was promoting called Gutter Guards. The repairs and the replacement was filed with our Insurance carrier (Travelers) and approved. The roof was replaced on Jan 19, 2009.
On Oct 13th, 2013 I noticed the carpet in our master bedroom closet was soaking in water and then I noticed the walls also had water stains and the trim was separating from the wall. I then went to the room below are our master bedroom and also found water stains on the ceiling. I contacted my Zurix sales rep Rodney Zehner on Oct 14th and left him a message to call me. I did not get a response so I went to the website and contacted a person listed as management named Andy Zawislak and left him a voice mail message. I also called the customer service number and left a VM message. I received a call back from Andy Zawislak and he asked me to contact their project manager Chad Landman. I called Chad and he sent an installation worker out to inspect the damage. The worker climbed onto the roof and found trim boards and cedar siding were rotting due to improper flashing. He caulked some areas along the flashing to prevent further water damage. He also went into the attic and inspected the master bedroom closet. He also noticed there was black mold developing on the sheetrock in the master bedroom closet. He took some pictures and made some notes and advised me he would send his report to Chad.
On October 15th I received a quote from the Project Manager Chad Landman for the amount of $2,935 to repair the damages and fix the leaking roof. I told Chad I would share in the cost of the repairs but I thought his company should absorb most of the cost due to the improper replacement of the flashing when the new roof was installed. He said his warranty is only good for 2 yrs. I believe Zurix should stand behind their workmanship and I should not have this kind of problem with a new roof that's only 4.5 yrs old. I think Zurix should pay for the repairs and damages. I am the only owner of this house for 15 years and this was not a problem before we replaced the roof.
I would recommend to all homeowners seeking a roofing contractor to avoid using Zurix Roofing & Repairs.
1 Updates & Rebuttals
Chad
Atlanta,Georgia,
This accusation is INNACURATE and just NOT TRUE!
#2REBUTTAL Owner of company
Thu, May 01, 2014
Zurix has thousands of customers and does not have a single other outstanding complaint. Zurix not only has maintained these warranties over its history, but many times has repaired an issue that is unrelated to the work Zurix performed. Zurix would welcome anyone to contact us who are interested in hearing the other side of this accusation. Zurix can provide reference lists and warranty records where Zurix went well above its obligation to help its customers. Zurix has relied solely on a large referral network to fuel new jobs for many years. Our commitment to customer service is meant to stand the test of time and simply does not parallel with this accusation.
We take any complaint against our established reputation seriously and respond quickly with the goal to help. Here are the quick facts of this situation:
- Zurix responded the same day this complaint was received in our office.
- This customer was NOT under warranty but we sent our repair mechanic to help anyway.
- The water intrusion was NOT a result of any work Zurix performed.
- The customer threatened to post complaints on the internet if Zurix did not perform free work on items unrelated to the work Zurix performed many years ago such as rotten siding
- Given the unreasonable demands it became clear the goal was to threaten Zurix in order to get free work done on other parts of the property
