- Report: #176645
Complaint Review: Zymetrical Music And Novelties - Urbanna, Virginia Internet
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Author Confirmed
Why?
Zymetrical Music And Novelties
zymetrical.com Urbanna, Virginia, Internet, U.S.A.
Phone:
804-758-4444
Web:
N/A
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Business Rating:
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Tell us has your experience with this business or person been good?
Zymetrical Music And Novelties ripoffed! Totally pissed that the order for novelty office stamps, 2 pairs of slinky eyes, and 1 rubber chicken has never showed up! Urbannaurbanna, Virginia Internet
Oh I'm fuming because my order has not been delivered. I waited patiently and gave zymetrical the benefit of doubt, thinking maybe I didn't complete the order correctly, but today when I received my credit card statement, it seems they haven't forgotten to charge me the $18.71 for the novelty office stamps, two pairs of slinky eyes and 1 rubber chicken, order January 22nd 2006. I've spent the better part of a month waiting for the delivery, watching for the mail . . . nothing, Let it be known that this company blows!
Kasey
Pearland, Texas
U.S.A.
Kasey
Pearland, Texas
U.S.A.
1 Updates & Rebuttals
Brian
Urbanna,Virginia,
U.S.A.
Matter Resolved
#2REBUTTAL Owner of company
Tue, February 21, 2006
Kasey, Apparently your order (#150069) was never shipped. Once again I apologize for that. I have no explanation or excuse to offer; I am not sure what happened. All of the items from your order are, and have been in stock - clearly that fell through the cracks. I wish we had been aware of that sooner, or had been given a chance to rectify that before this complaint was filed. In fact, I don't see a single email from you at all, before or after this complaint was filed. As stated in an email to you on 2/18 @ 2:37pm, which we have not yet received a response, this order has been cancelled, and your credit card has been refunded for the full amount (refund transaction ID #1029964097). With that being said, considering that we have not heard anything from you regarding this order telling us otherwise, I will assume that the cancellation of this order & the refund is acceptable to you, and will therefore consider this matter to be resolved. If you have any questions, comments, or concerns that you do not feel have been addressed, please do not hesitate to contact us, or if you prefer, you can contact me directly. Brian @ Zymetrical.com
