1, Report:
#1052266
Posted Date:
May 20 2013
CastleRock Security- SAI Faithful customer of 6-yrs not allowed to terminate coverage on a FORCLOSED home! Syracuse New York
On 28 Dec 2011, I contacted the CastleRock Security call center to request assistance in moving the security system from our house that was going into forclosure to our new location. We actually had moved locations just before Christmas. I never received a call back. I calle...
Entity
CastleRock Security- SAI
Categories: Home Security
2, Report:
#537368
Posted Date:
Feb 27 2013
APX Alarm REVIEW: Comitment to APX Alarm's executive team and employees are committed to customer satisfaction. APX Alarms approach to business is focused on providing the highest customer satisfaction in the security and home automation industry. Provo Utah*UPDATE: APX Alarm pledges their commitment to always improving their operations by joining Rip-off Reports Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer by increasing their confidence when doing business with a member business. APX Alarm recognized by Ripoff Report Verified as a Safe Business Service
Ripoff Report Verified REVIEW:EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can exp...
Entity
Castlerock Security, SAI Security, APX
Categories: Door to Door Sales
3, Report:
#652468
Posted Date:
Oct 18 2010
Castlerock Security refusal to cancel lawsuit fire deaths Arlington Heights, Illinois
Castlerock Security/SAI Sued in 4 Fire Deaths
Numerous allegations of bad faith regarding automatically renewing contracts (and a refusal to notify or cancel them) have been noted here. That alone should be reason enough to think twice before using or st...
Entity
Castlerock Security
Categories: Security Services
4, Report:
#643743
Posted Date:
Oct 05 2010
Castlerock Security SAI Double talking liars who claim to want to protect my family and belongings Arlington Heights, Illinois
I began my account on June 5, 2007 with First Line, who sold to SAI who then sold to Castlerock. I had signed a 36 month contract. At the end of my 36 months I called to cancel my account where I was informed that I had to do so in writing by the 35th month and since I didn't I was ...
Entity
Castlerock Security
Categories: Security Services
5, Report:
#630842
Posted Date:
Aug 12 2010
Castlerock Security - SAI Security Associates International (SAI) Denied me the right to Cancel an invalid contract and wanted me to pay the full balance of said contract before cancelling. Arlington Heights, Illinois
My 3 year contract with SAI/castlerock expired in September 2009. Company refused to allow me to cancel and wanted me to pay the remaining balance of 8 months, totalling $249.00, and there is no valid contract and the company cannot produce one.
I called castlerock in January...
Entity
Castlerock Security - SAI
Categories: Electrical Services
6, Report:
#628177
Posted Date:
Aug 04 2010
Castlerock Security - SAI Security CastleRock Security, SAI, First Line Security CastleRock Security Scam, CastleRockSecurity.info, Internet
CastleRock Security is such an inept company that they have managed to receive an F rating from the BBB. It's time to make the number 1 spot on search engines be a complaint forum instead of their own site. This would cost them massive amounts of money in renewals and wo...
Entity
Castlerock Security - SAI Security
Categories: Security Services
7, Report:
#604126
Posted Date:
May 17 2010
Castlerock Security - SAI Security total rippoff, got broken in the same night they repaired service and left parts of the system non-operative arlington heights, Illinois
very irresponsible service, if you call it a service.
for days no alarm service and they do not report it to you.
very bad repair service
got broken in twice with the alarm supposedly working
first time the same night the repairs were performed, we got broken in. the repairman l...
Entity
Castlerock Security - SAI Security
Categories: Convenience Stores
8, Report:
#473131
Posted Date:
May 15 2010
Castlerock Security - SAI Charging monitoring fees on system not working since 12/01/2008. Fraudulent contract renewal. Arlington Heights Illinois
These con artists started as SAI Inc. I called in February about system not working and they said a local repair service would call. Never happened. Received paperwork in about April stating 'Casterock Security' had bought out SAI and would now be our monitoring system. Called again...
Entity
Castlerock Security - SAI
Categories: Security Services
9, Report:
#601951
Posted Date:
May 15 2010
Castlerock Security - SAI Security SAI, Pinnacle Auto-Renewed Contract without Permission Arlington Heights, Illinois
My account was sold by Pinnacle to CastleRock, and I wanted to cancel it. The alarm is never used at my house, and it seems ridiculous that I should pay for a service when I never use it. My contract was up April 20th. When I called to cancel I was told that my contract auto-renewed...
Entity
Castlerock Security - SAI Security
Categories: Security Services
10, Report:
#517693
Posted Date:
Oct 31 2009
Castlerock Security - SAI Security - Pinnacle I asked them to cancel my service and they refused. They provide no proof of a contract yet want $239.44 to cancel early. Arlington Heights Illinois
On September 29, 2009 I wrote Mr. Brian Johnson, President/CEO of CastleRock Security Inc a certified letter requesting they cancel my service and stop charging my checking account $37.00 per month.
I received a letter from Mr. Johnson stating that they had in fact purchased Pinnac...
Entity
Castlerock Security - SAI Security
Categories: Security Services
11, Report:
#462611
Posted Date:
Jun 18 2009
CastleRock Security/SAI / Apex Reach into my pockets and rob me blind Chicago Illinois
The door to door salesman got us to sign the contract in June of 2006. Within a month we were told Apex alarm was now SAI. Customer service has been lacking from the beginning. When the digital conversion was forced upon us two years later in June 2008 at $199.99 we paid it. Stupid...
Entity
CastleRock Security
Categories: Security Services
12, Report:
#455502
Posted Date:
May 27 2009
Castlerock Security, SAI Security, APX Fraudulent, Rip-off, Elder Abuse, They do not provide home security Arlington Heights Illinois
My elderly parents, in their late 80's, had an APX alarm salesman come to their door in 2007. He convinced them to sign up for a home monitoring system. When it was installed, they put in motion detectors which terrified my mother because she was afraid of setting the alarm off at...
Entity
Castlerock Security, SAI Security, APX
Categories: Security Services
