26, Report:
#460157
Posted Date:
Jun 09 2009
Castle Rock Security BEWARE this company will rip you off. WORST CUSTOMER SERVICE EVER Chicago Illinois
I started using Apex Security they sold me equipment that they new was about to become defunct. Next I received a letter from a new company saying that they had purchased my contract and that for a mere $199.00 they would fix my equipment. Basically Analogue/Digital. I refused to pa...
Entity
Categories: Miscellaneous Companies
27, Report:
#459363
Posted Date:
Jun 07 2009
Castle Rock Security Liar - arrogant - unresponsive - illegal licensing - non-responsive customer service - over 30 min. wait Arlington Heights Illinois
I sold my home due to cancer. I tried to negotiate a settlement with Castle Rock -I had paid $44 per month (priced way over comparable security systems in area) on contract. Original company that Castle rock bought out was not even licensed to sell in PA.
Would not negotiate - ...
Entity
Categories: Security Services
28, Report:
#459192
Posted Date:
Jun 06 2009
APX-SAI-Castle Rock Security Alarm Monitoring Rip off Arlington Heights Illinois
I signed a 3-year contract back in May 29, 2006. In April of 2008 I called APX to let them know I no longer had a LAN line (home phone line). They said I still to keep paying until my 3-year contract expired. So, I called them back May 29, 2009 the day of the contract expiration ...
Entity
Categories: Sales People
29, Report:
#456623
Posted Date:
May 31 2009
SAI/ Castle Rock Security Sells upstanding clients to collection Arlington Heights Illinois
After being a faithful costumer to SAI for almost five years, we got a surprise letter in the mail from a collection agency stating that we owed SAI $600! I placed several calls to SAI and not one person could explain to me why we owed $600, refused to transfer me to management and...
Entity
Categories: Security Services
30, Report:
#455457
Posted Date:
May 26 2009
APX-SAI-Castle Rock Security Alarm Monitoring Rip Off, Poor Customer Service, Bad Service, Don't Care about the Customer Arlington, Hights Illinois
I purchased my home security system May 23rd 2007 from APX alarm. I should have know right of the bat this was a bad idea. The sales people were very pushy and required a signed agreement that day with insulation that day.
I was just informed that my account was sent to collectio...
Entity
Categories: Home Security
31, Report:
#455255
Posted Date:
May 26 2009
APX-SAI-Castle Rock Security Alarm Monitoring THAT STEALS FROM YOU! I WANT MY MONEY BACK! Arlington Illinois
I purchased my home security system May 6th 2006 from APX alarm. I should have know right of the bat this was a bad idea. The sales people were very pushy and required a signed agreement that day with insulation that day. We were in need of a security system due to a new swimming po...
Entity
Categories: Home Security
32, Report:
#449807
Posted Date:
May 08 2009
SAI - CASTLE ROCK SECURITY AFTER HORRIBLE SERVICE, LONG WAITING ON HOLD, WOULD NOT CANCEL MONITORING, EVEN THO MY 3 YR COMMITMENT WAS MET ARLINGTON HEIGHTS Illinois
For the past 3 years I have been extremely unhappy with the quality of service from SAI security monitoring, now Castle Rock Security. Our system was down for a number of months, but there is no test signal sent, no one ever calls, and when you need to call them, you may be on hold...
Entity
Categories: Security Services