- Report: #1533058
Complaint Review: All Motor Cars Ltd. - Tillson NY
-
Author Not Confirmed
Why?
All Motor Cars Ltd.
116 Orchard Street Tillson, 12486 NY, United States
Phone:
845-295-1760
Web:
https://www.allmotorcarsltd.net/
Categories:
Business Rating:
(6)
Tell us has your experience with this business or person been good?
All Motor Cars Andrew Rew Sold me a 2002 WRX with issues agreed to be repaired before delivery, which were not. Tillson NY
Report Attachments
On March 29, 2024 I visited All Motor Cars LTD. of Tillson NY and put a 500 dollar deposit on a 2002 Subaru Impreza.
I was to pick the car up the next week and provide the balance owed for the car.
I asked the sales manager, Andrew Rew, to have a lightbulb replaced, oil changed, air conditioning charged and a few other small things.
None of these except the bulb were addressed when I picked up the car on 4/20/2024.
On the drive home (an hour away from me), the car had a misfire (Code P0301), diagnosed by my mechanic and found to have been repaired most unprofessionally with a wad of sticky gum in place of a broken retainer.
This is a very poor repair and didn't make it the hour home without the car running roughly.
There is also a large exhaust leak which was not there when I test drove the car and the gas gauge is wildly inaccurate.
From the time I put the deposit down to almost a month later when they had the car ready, they put over 400 miles on it- this is excessive and wasn't necessary to effect the required repairs.
I contacted Mr. Rew and the owner of the dealer, Patchin Podes to let them know of the issue.
They have not replied to my request for the repair to be paid back to me and address the rest of the issues I asked for. Both phone calls and emails have gone unanswered.
I have recorded and documented all emails and phone calls in preparation for small claims court. The images I've included show the odometer before and after the car was picked up as well as the part which was repaired most unprofessionally (also a picture of what the part should look like), email screenshot asking why they hadn't addressed the issue with my mechanic and my bill.
The "new" tires advertised on the car are a tire discontinued in 2020 due to not meeting safety regulations ( see photo).
I would like to be reimbursed for all of my expenses and I'd frankly like an apology for the unacceptable treatment All Motor Cars LTD provided in the purchase of my automobile.
6 Updates & Rebuttals
James
Middletown,New York,
United States
Coast, good call
#2Author of original report
Tue, June 25, 2024
I really should take another look at the agreement, I don't recall it being contingent, but I'd have to look at the paperwork.
I've never dealt with a dealer like this. They agreed to take care of things and I got the bank check figuring they'd be honest about it.
Bottom line is they didn't address any of my concerns and in fact have not answered multiple calls and emails.
That is the hallmark of a poor business model and very disappointing.
To not even reply? Shady.
James
Middletown,New York,
United States
Irv, you seem upset, why is that?
#3Author of original report
Tue, June 25, 2024
Irv, do you have some sort of personal interest in my case? The all caps and your tone make it seem like you do.
why take such an active interest in something that has nothing to do with you?
Unless it does....
Irv
United StatesSince YOU knew...
#4Consumer Comment
Tue, June 25, 2024
Since YOU fully admit here YOU knew there were problems which you wanted fixed, why on earth did YOU GIVE AWAY YOUR BARGAINING POWER by giving them money1 BEFORE those problems were corrected???
coast
United StatesWarranty
#5Consumer Comment
Mon, June 24, 2024
It’s great that you have a warranty. Hopefully, the warranty documentation doesn’t state that preexisting issues are exempt from coverage. The air conditioning issue is certainly preexisting.
You forgot to answer the question: Do you have a written agreement indicating the sale was contingent upon completion of the service requests? You may want to send them a letter via registered mail requesting they honor the agreement.
James
Middletown,New York,
United States
Not As Is Sale
#6Author of original report
Sun, June 23, 2024
It was not an as is sale, they agreed to take care of the issues I outlined, it came with a 30 day warranty and they refuse to respond to emails or phone calls.
They do NOT stand behind their work or their word.
coast
United StatesWas This an As-Is Sale?
#7Consumer Comment
Sun, June 23, 2024
Do you have a written agreement indicating the sale was contingent upon completion of the service requests? That agreement will be a necessity in small claims court.
The dealer would have already recharged the air conditioning refrigerant if there wasn’t a leak. This is a red flag. Sometimes sellers will recharge the unit just to get the car off the lot but the leak remains.
You accepted the vehicle with the additional mileage so that’s on you unless the mileage is incorrectly noted on the bill of sale.
A for sale vehicle that is in need of an oil change may not be a well-maintained vehicle.
You should have had your mechanic inspect the vehicle prior to (not after) purchase. This was a major blunder on your part.
You didn’t mention a warranty so this appears to be an as-is sale.
