26, Report:
#724108
Posted Date:
May 01 2011
TXU ILLEGALLY TURNED OFF ELECTRICITY WITH NO NOTIFICATION AS REQUIRED BY LAW DALLAS, Texas
This is a followup to a previously filed report. It will be lenghty, so be prepared to spend a few minutes to see how I received satisfaction from TXU. IT WAS NOT EASY! I am doing this after noticing that TXU seems not to have improved their deplorable customer service since I ...
Entity
TXU
Categories: Electrical Services
27, Report:
#703332
Posted Date:
Apr 14 2011
txu energy TXU refuses to issue leter of credit for a 6 year customer Internet
I have purchased a house that we are going to remodel and flip in Keller Texas. The electric provider is Tri County (TXU is not a valid option) as a result I need a letter of credit, so I don’t have to pay a deposit; from TXU my electric provider at my house in Irving for the ...
Entity
txu energy
Categories: Consumer Services
28, Report:
#692096
Posted Date:
Feb 08 2011
TXU Energy Texas Pacific Group and Kohlbert Kravis Roberts & Co ,KKR, Thievery, Fraud, Deplorable Customer Service, Lies Dallas, Houston, etc., Texas
TXU energy = bad news. My wife signed up not knowing that we had a contract. I called the next day to cancel the request before they hooked up the service, then again later in the week to make sure it was cancelled. Then I got a suspicious letter so I called again, and they said, oh...
Entity
TXU Energy
Categories: Utility Companies
29, Report:
#679621
Posted Date:
Jan 18 2011
TXU-Energy TXU. ONCOR, TYLER TEXAS TXU ENERGY ONCOR ELECTRIC TYLER TEXAS , Internet
My roommate and I use TXU. The rate we got seemed great. That is where the golden lining fell off. I have gone back and forth with them every single day for 2 months, except Sundays, about my bill, about the level of customer service, about my online account constanly being deactiva...
Entity
TXU-Energy
Categories: Electrical Services
30, Report:
#623915
Posted Date:
Jul 18 2010
TXU Energy Overcharged for electricity Fort Worth, Texas
I live with some of my siblings and my elderly mother. We like many others are being ripped off by TXU by being overcharged for our monthly usage of electricity. These new Smart Meters are not working properly and reading more energy usage than what is being used. But TXU plans to d...
Entity
TXU Energy
Categories: Utility Companies
31, Report:
#590714
Posted Date:
Apr 08 2010
TXU Energy Ripping me off my electric went from $150.00 amonth to $400.00 a month after installing new meter Dallas, Texas
I bought my home in Streetman, Tx. Dec. 2008. The house had the old style electric meter. Nov. 2009 TXU replaced the meter with there digital meter and my electric bill has almost trippled! It went from $150.00 to to over $350.00!! When I called to complain about this the...
Entity
TXU Energy
Categories: Electrical Services
32, Report:
#579101
Posted Date:
Mar 09 2010
TXU-oncar energy TXU MY electric bill has skyrocketed with less actual usage of appliances, Internet
Txu energy has provided me service for the past 4 years here in north texas, and was fairly decent till the past 8 months.
what gets me is i heat with gas. and for some reason which txu cannnot or won;t explain is my electric bill this past winter in 2 times higher than my su...
Entity
TXU-oncar energy
Categories: Utility Companies
35, Report:
#554608
Posted Date:
Jan 14 2010
TXU-oncar energy Bill me for bad energy usage. they change my meter at my apartment . it went from avg 300 to 1900 Dallas, Texas
HI,
Herbert k J
Dallas,tx Acc#10000xxxxx , xxxx PARK ln #xxx zip 75231
TXU-Oncar energy provide my energy ,I had them since May of 2009. I pay a deposit of $400.00 I'm on low-income social security and have no other income my check go toward re...
Entity
TXU-oncar energy
Categories: Utility Companies
36, Report:
#471462
Posted Date:
Jul 20 2009
TXU Energy companies know you are paying too much but they do not care Houston Texas
I called TXU energy to ask for my latest energy bill, after 5 different calls, I was able to trick the custoer service rep and told me my bill and rate. According to them I am on a plan called freedom that it varies the cost for KWH by the cost of natural gas market value. So I was ...
Entity
TXU ENERY
Categories: BBB Better Business Bureau
37, Report:
#470309
Posted Date:
Jul 16 2009
TXUTXU Energy Poor Customer Service, Rude Phone Behavior, Ignorance of TXU Representatives. Dallas Texas
The incredible incompetence of TUX s first responders for customer service is so ridiculous poor it's laughable, yet incredible alarming that a major regional company here in the southwest cares so little for their presentation to the public. They are still a giant in the utility i...
Entity
TXU Energy
Categories: Electrical Services
38, Report:
#450030
Posted Date:
May 08 2009
TXU ENERGY lied,cheated,and are trying to steal from my family Dallas Texas
on april 30th a rep from txu said to get our electricity turned on in our name we would have to pay 190.00 deposit. so the next day on the first of May my husband and I went and took out a small loan
when we returned home i called txu and spoke to another rep who ask me to ...
Entity
TXU ENERGY
Categories: Communications & Networking
39, Report:
#445321
Posted Date:
Apr 21 2009
TXU Energy Customer service for Texas based company is in Central America, bad support Dallas Texas
Why being back billed for $1000.00 charge after Hurrican IKE. their customer call center is in Central America and cannot understand why we want to talk to someone in texas to solve the problem. They will also not forward an email or message to anyone in Dallas. You cannot go into...
Entity
TXU Energy
Categories: Utility Companies
40, Report:
#437971
Posted Date:
Apr 13 2009
TXU ENERGY AFTER MORE THAN 3 MONTHS NO DEPOSIT RETURN YET! DALLAS Texas
Since December 2008 I have been trying to get my deposit back. I was always paying on time and when the deposit was requested it was taken out of my checking account immediately. I have sent so many emails just to get the same response.
Thank you for your email and inquiry with ...
Entity
TXU ENERGY
Categories: Electrical Services
41, Report:
#433096
Posted Date:
Mar 11 2009
TXU Energy Unhelpful, horrible customer service, disinterested Houston Texas
our bill was estimated for September (the month of Hurricane Ike) and it was also the month we moved out of the residence. In early October I received a bill for $231.63 which we paid and were actually surprised it was that high since we had not had power at our house for close to t...
Entity
TXU Energy
Categories: Electrical Services
42, Report:
#430744
Posted Date:
Mar 04 2009
TXU Energy Completed one year of service with TXU - after changing Electric Providers they backed chg. me $1,081.18 claiming that this was the total they saved me in 1 year. My started at 325.66 and rose to 979.68 each month for 1 year. Dallas Texas
I had TXU energy for 1 year November 07-November 08 - I paid all my bills each month - I changed energy providers because over 1 years time my bill increased each month started at $325.66 and ending with a monthly charge of 979.68. I contacted them each month to find out if I could ...
Entity
TXU Energy
Categories: Electrical Services
43, Report:
#231699
Posted Date:
Jan 30 2009
TXU Energy scams and rips people off Dallas Texas
Txu has been estimating my bill for 11 months now. around 350 per month. Used to average 180 too 220 a month. I have all transations and payments in money program dating back to 2001. ...
Entity
Txu Energy
Categories: Utility Companies
44, Report:
#1034328
Posted Date:
Nov 19 2008
TXU Energy REFUSED TO GIVE BACK DEPOSIT AFTER 16 MONTHS OF NO SERVICE and CLEAR BILL Houston Texas
Simply put, I left TXU in good standing and paid off the bill in full. There contract states that they have 13 months to return the deposit. I've made two requests
to have it returned. I documented employee ID numbers and reference numbers for each. I waited the 4 weeks each time. ...
Entity
TXU Energy
Categories: Electrical Services
45, Report:
#392076
Posted Date:
Nov 17 2008
TXU Energy Txu is horrible NEVER GO TO THEM Dallas Texas
I am letting anyone who has any doubt in there mind that they want to go to txu please do not. First off their rates at 19 cents per killowatt and that is ridiculous right there but that is a whole different subject. I had txu for a year and i recently recieved a bill for way higher...
Entity
TXU Energy
Categories: Utility Companies
46, Report:
#391759
Posted Date:
Nov 16 2008
TXU Energy Tricked into signing up Extreme difficulty UNSIGNING up Dallas Texas Internet
First official letter regarding TXU Energy
Dear xxxxx
I believe that TXU Energy recently put me under contract to them in an unethical manner and followed up by unethically making it impossible, or next to impossible, for me to cancel the contract within the stated three da...
Entity
TXU Energy
Categories: Utility Companies
47, Report:
#390425
Posted Date:
Nov 12 2008
Txu Energy, Houston, Tx update on recent report Houston Texas
i just got off the phone and my $200. disconnect fee for a contract that didn't exist was removed from my bill. it had been automatically renewed and they really backtracked when i told them i have every bill since day one and i can prove i have no contract with you.
i know most...
Entity
Txu Energy, Houston, Tx
Categories: Electrical Services
48, Report:
#389162
Posted Date:
Nov 08 2008
Txu Energy adjustment charge Houston Texas
My 2 year contract ended in July, 2008, and I planned to switch and did not renew. When the new provider took over October 13, 2008, I called TXU to verify the bill on 11-15-08 was the final bill and it was, twice verified. I got home this morning from work to a bill for nearly $2...
Entity
Txu Energy
Categories: Electrical Services
49, Report:
#382192
Posted Date:
Oct 17 2008
Txu Energy Company Transferring a bill from my husband's exwife home to our current bill with no payment arrangements availbable to us. Dallas Texas
Txu energy is going to apply a charged off bill to my current electric bill, just because my husband was married to a trifling woman, who after he left in December of 2002, she did'nt take the bill out of his name. They were divorced in march of 2004 and txu said the bill was from f...
Entity
Txu Energy Company
Categories: Electrical Services
50, Report:
#322218
Posted Date:
Oct 13 2008
TXU Energy Another Company Who Will Just Disregard Their Mistakes And The Consumer Will Pay!! Broken agreement due to their error but I had to pay Dallas Texas
We had notified TXU that we wanted to become clients of theirs. We setup out electric to be on for the 14th in the morning. Our moving contract simply stated all electric , and water had to be on. TXU input this wrong and we did not get our power turned on until late the 15th. THis ...
Entity
TXU Energy
Categories: Electrical Services