26, Report:
#1135024
Posted Date:
Mar 31 2014
Value City Furniture Please do not go there ! monroeville Pennsylvania
The people who work here will lie, cheat and steal to not give you a refund.We bought two reclining chairs that were defective. They promised to replace them. They took two week to bring out the same exact chairs. The two new ones were also defective. After making several phone call...
Entity
Categories: Specialty Stores
27, Report:
#1128770
Posted Date:
Mar 06 2014
Value City Furniture DEFECTIVE DANGEROUS FURNITURE Merillville Indiana
We purchased bunkbeds with built-in stairs for our children last year. The stairs have proven defective ( have completely cracked through and split ) and have had to be replaced twice. Yesterday they brought out my second replacement set and they were covered with at least two inche...
Entity
Categories: Consumer Services
28, Report:
#1121371
Posted Date:
Feb 06 2014
Value City furniture RAC program They refuse to honor the warranty on my mattress. Saying they dont want to rewrite the contract. Really? Parkersburg West Virginia
My finace has a bad back so we went to Value City for a mattress. I went through the RAC program to get financing. After having the mattress for about 4 months, one side of it started to sag, the whole side of it, not just one spot. I called Value City and they sent out an inspector...
Entity
Categories: Mattress Stores
29, Report:
#1114578
Posted Date:
Jan 10 2014
Value City Furniture Poor quality Charlotte North Carolina
At the end of December, 2011, we decided to replace an old chair and a half. We went to Value City, found a chair and a half to replace it and purchased it, taking the 6 months same as cash option. The chair was supposed to arrive in 4 to 6 weeks. At 6 weeks we received the first of...
Entity
Categories: Furniture & Furnishings
30, Report:
#1109775
Posted Date:
Dec 25 2013
NG&G Failure to pay for agreed upon work Lincoln Rhode Island
I own a small remodeling/handyman services company located in Upper Marlboro, Md. From time to time I am contacted by NG&G services to perform repair maintenance on their network of retail stores. I started to notice that the pay for these services...
Entity
Categories: Maintenance Companies
31, Report:
#1106455
Posted Date:
Dec 12 2013
value city furniture The foam a in the couch and love seat is breaking down, mechiasn is not working, we want a different couch, we bought the insurance and they said no. The furniture is garbage...do not buy from them. orland park Illinois
The furniture from value city furniture is garbage..stay away...dont buy from them. the foam breaks down...the frame is sticking out and hurting my back..we bought insurance on it..they wont replace it...we dont want it repaired we want a better brand.....but in reality i dont thi...
Entity
Categories: Furniture & Furnishings
32, Report:
#1092608
Posted Date:
Oct 17 2013
Value City Furniture Warranty NEVER buy warranty from Value City Furniture! NEVER!!!!!! Dayton Ohio
We bought a set of sofa from value city furniture this year. The salesman talked us to buy the extended warranty for the fabric. According to the salesman, it will cover all the problem with fabric except when a pet will dig a hole and ruin the form.I asked will that warranty cover ...
Entity
Categories: Furniture & Furnishings
33, Report:
#1090862
Posted Date:
Oct 10 2013
Value City Furniture Horrible customer service; constant delays and push backs on delivery; STILL waiting for delivery (3 months later) Mentor Ohio
We used to have great service with Value City Furniture but this past year has been an absolute rollercoaster with them. We will never, and I mean never, buy any furniture from them or refer anyone to them because of the incompetence and horrible customer service, etc. We moved ...
Entity
Categories: Furniture & Furnishings
34, Report:
#1071481
Posted Date:
Jul 30 2013
Value City Furniture Put money down on couch and now they state I have paid $0 Joliet Illinois
I put over $200 down on a couch 3 years ago then every few months paid $20-50 on it. Just before the point of having it completely paid off, bedbugs appeared in my apartment and I did not want to bring in new furniture. I moved soon after into a studio, which did not allow for a cou...
Entity
Categories: Furniture & Furnishings
35, Report:
#1057200
Posted Date:
Jun 07 2013
Value City Furniture Harrisuburg Pa Seams falling apart on Recliner not covered by Warranty within 1 year(9months) Harrisburg Pennsylvania
Purchased a pair of Recliners June 10 2012, and picked up ourselves. March 2013 seat seam is coming apart on chair, chair is up landing with very little use and falling apart, called Value city in March and they said to bring in and their repairman would fix because we were wi...
Entity
Categories: Furniture & Furnishings
36, Report:
#1044249
Posted Date:
Apr 18 2013
Comenity Bank Poor management of credit practices Internet
I bought a sofa in January and instead of paying cash or on a credit card I was persuaded to apply for a value city furniture credit card with the opportunity to finance my purchase interest free for 6 months. I have been excellent at repairing what had been a bad cr...
Entity
Categories: Credit & Debt Services
37, Report:
#1044245
Posted Date:
Apr 18 2013
Value City Furniture - Falls Church Virginia Poor management of credit practices Falls Church, Virginia
I bought a sofa in January and instead of paying cash or on a credit card I was persuaded to apply for a value city furniture credit card with the opportunity to finance my purchase interest free for 6 months. I have been excellent at repairing what had been a bad cr...
Entity
Categories: Furniture & Furnishings
38, Report:
#1036828
Posted Date:
Mar 21 2013
Value City Furniture, Rochester Warranty scam Rochester, New York
I purchased 6pc leather sofa set along with the warranty for fabric protection for 7 yrs, in 2011. One of the pieces started peeling off, like it is not even leather. I called the store and teh warranty company and I was told, that the warranty ...
Entity
Categories: Warranty Companies
39, Report:
#1025520
Posted Date:
Mar 08 2013
Value City i purchased living room & bedroom furniture that was delivered to me twice and damaged both times. I asked for a full refund a week ago and has not received my money back on my card as of today. Havin Calumet City, Illinois
I purchased a bedroom & living room set from value city furniture in Calumet City almost a month ago. it took almost two weeks for the furniture to arrive. The living room set arrived first damaged and the sales person forgot to send my bedroom set although i paid fo...
Entity
Categories: Furniture & Furnishings
40, Report:
#1014321
Posted Date:
Feb 15 2013
Value City Furniture charged me extra $645 Northlake, Illinois
I bought some furniture at VCF store in January 2012 and got a credit with no interest for the 1st year. But on my last statement I saw a finance charge at the amount of $645! First I though that it was some kind of mistake, so I called the Comenity bank. The customer representative...
Entity
Categories: Credit & Debt Services
41, Report:
#1002041
Posted Date:
Jan 26 2013
angel dotson lied, bad items so much more lexington, Kentucky
as going into the store everything looked good at first, we couldnt believe the prices, and the customer service.
well they give you a year year warranty, but then after you buy they tell you that you need to buy extra warranty. well it sucks it does n...
Entity
Categories: Home & Garden Stores
42, Report:
#1000505
Posted Date:
Jan 23 2013
Value City Furniture Broken Furniture delivered Monroeville, Pennsylvania
We purchased two Rocker Recliners. Waited for a week to have them delivered. When they arrived both recliners would not lock when reclined. Went back to the store the next day (Saturday) to explain and was told that they would have to replace both of them. The next delivery date was...
Entity
Categories: Furniture & Furnishings
43, Report:
#992193
Posted Date:
Jan 14 2013
Value City Furniture Niles Location in IL on Golf Mill disrespectful, dishonest, rude, horrible, concern for health reasons Niles, Illinois
Bought a Simones mattress, box spring, and baseboard from value city furniture in August 2011 for around $1100-$1200 . By August 2012 the frame was broken and the bed had created weird lump on one side because I only slept on the other side. VCF sent a technician to come look at it ...
Entity
Categories: Franchises
44, Report:
#269212
Posted Date:
Jan 11 2013
Value City Furniture ripoff Scam City Furniture! Northlake Illinois
So we just moved in to a new house in 2005 and it was time for new furniture and some person had notified my dad that you can get really cheap furniture from value city.
So we go to the nearest one in northlake. When you look at the furniture in the showroom it seems so glamourou...
Entity
Categories: Furniture & Furnishings
45, Report:
#990205
Posted Date:
Jan 03 2013
value city furniture credit extra charged me $ 446.50 saint louis, Montana
value city furniture credit charged em $446.50 , i purhcase furniture from them and opend a credit account with them , i was paying on time each payment for the last statement i recieved , i got charged , i did called custome service to solve this problem, she was to mean, i a...
Entity
Categories: Furniture & Furnishings
46, Report:
#937303
Posted Date:
Nov 12 2012
Value City Furniture Not paying for Labor Day woodbridge, Virginia
Dear Mr.Scott Shanahan,
hello, My name is Jose Acosta. I'm the service tech.I have worked 7 years for the company. I work full-time. My supervisor Mr.B will not pay for my Labor Day. He's not paying for the labor day, because i was sick on Tuesday the 4th of September, ...
Entity
Categories: Mattress Stores
47, Report:
#965873
Posted Date:
Nov 07 2012
Value City Furniture Value City Furniture Won't Cover Repair Cost on Damage to Sofa under their Warranty Frederick, Maryland
Called them a month ago to claim repair of tear damages to my recliner sofa (leather). Technician came in, took a photo and told me that it can't be repaired. They will have to totally replace the recliner side. I was told to call back after a week later for resolution.
After a w...
Entity
Categories: Furniture & Furnishings
48, Report:
#946288
Posted Date:
Sep 25 2012
value city furniture in west palm beach the worst experience at city furniture West Palm Beach, Florida
this is the first and also the last time that i purchased anything at CITY FURNITURE. i have bought three sets of the mattress there, but all are HORRIBLE. THE most expensive set is $800.00, and i cant sleep on it twenty days after. When the mattress was arrived, i saw its quality w...
Entity
Categories: Customer
49, Report:
#937651
Posted Date:
Sep 06 2012
Value City Furniture Lost order, Lying manager Mentor, Ohio
I ordered bedroom furniture from the store. When I arrived to pick them up, I was informed they could give me part of my order but had accidentally given my headboard and foot board to another customer. They informed me they would deliver the headboard and foot board the...
Entity
Categories: Department & Outlet Stores
50, Report:
#933212
Posted Date:
Aug 27 2012
Value City Furniture Credit Life Insurance rip off Florence, Kentucky
we bought furniture on a same as cash basis on the store credit card. we denied credit life on the application. the salesman checked that we wanted it anyway. we caught it and had him uncheck it and asked him if he was sure it would not be put on the loan. he assured us it was not. ...
Entity
Categories: Loans