51, Report:
#476029
Posted Date:
Aug 03 2009
Dell, Inc DELL SOLD US A LEMON AND WON'T FIX IT! LaVergne Tennessee
We purchased a $1600.00 Dell laptop computer in May of 2009 for our son for a high school graduation gift. The computer worked fine for about two weeks until the mother board fried. We contacted Dell and they sent a representative out to replace it. After that my son could not l...
Entity
Categories: Computer Manufaturers
52, Report:
#475401
Posted Date:
Jul 31 2009
Dell Inc. Dell Sells Garbage, And Has The Worst Customer Support On The Planet. Round Rock Texas
This is the email I sent to Dell, Inc.:
In May 2009, I purchased the subject computer, which was up an running the first week of June. It crashed July 2, 2009. Since that time, I have spent innumerable hours on the telephone to persons whose communications skills were so poor I ...
Entity
Categories: Computer Manufaturers
53, Report:
#462824
Posted Date:
Jul 23 2009
Dell Inc Dell not well Lavergne Tennessee
I asked the salesman what the least expensive tower with office suite on it would cost and also told the person I wanted to be able to do dsl and dial-up on the computer. The salesman said I would get MSWorks and I confirmed that it would have Word, Access on it and I was told yes....
Entity
Categories: Computer Dealers
54, Report:
#471394
Posted Date:
Jul 20 2009
Dell Inc. Notebook Hard Drive Crash Round Rock Texas
I have had my Dell Inspiron 1525 for the past year. In that Time frame, I have had it either crash due to hard drive failure about 5 times. Each time I lose all of my files obviously. And when it crashes they send me a new hard drive, only for it to crash again withing 2-3 months.
...
Entity
Categories: Computer Service & Repair
55, Report:
#400875
Posted Date:
Jul 13 2009
DELL Inc DELL Studio 1535 laptop, DEAD on Arrival! NO Replacement and NO Refund! Round Rock, Texas
I ordered a laptop Studio 1535 from Dell in Sept. To my surprise, Dell sent me a damaged laptop which was dead on arrival. The laptop cannot be started at all and kept on showing pure color screens from the first touch. I called the customer service to ask for a change and they issu...
Entity
Categories: Computer Manufaturers
56, Report:
#463002
Posted Date:
Jun 19 2009
Dell Inc. Endless trouble w/ faulty M4400. Dell exchanges for DOWNGRADED machine! Twice! Round Rock Texas
I have had the M4400 since Dec. 2008. In that time, I've had severe heat issues, a faulty keyboard, bios version incompatibility with installed hardware, downclocking of the video card, hardware incompatibilities with the preinstalled Dell software, and finally system failure (blue ...
Entity
Categories: Computer Manufactures
57, Report:
#459262
Posted Date:
Jun 07 2009
Dell Inc. Dells Certified Refurbished Laptops and NOT REFURBISHED Round Rock Texas
Complaint Description:
Purchased a Certified Refurbished Laptop,When Recieved It had Broken Internal Wires,Missing Screws,and Stripped Screws that screwdriver can't be used I recieved this laptop on May 7th, called on May 9th, to complain about Quality of Laptop. Requested to retur...
Entity
Categories: Computer Dealers
58, Report:
#458959
Posted Date:
Jun 05 2009
Dell Inc. (computers) Lousy computer, lousy customer service, refuse to refund money LaVergne Tennessee
My son paid $1400 of his hard earned money for an XPS 1340, Intel Core 2 Duo, with Windows Vista. A HUGE MISTAKE. Two days after arrival, the computer died. After two separate visits by a technician -- and with a third one pending -- we called customer service and asked for a replac...
Entity
Categories: Computer Manufaturers
59, Report:
#446125
Posted Date:
Apr 28 2009
Dell, Inc. Sells Bad Motherboards and Will Not Replace Internet
I purchased an Inspiron 1501. After a year, the motherboard went. Dell replaced it with a refurbished one. The one they replaced went bad after 8 months. I called dell and they are refusing to fix it due to my warranty expiring. I filed a report with BBB. Dell calls me to resolve ...
Entity
Categories: Computer Dealers
60, Report:
#439992
Posted Date:
Apr 02 2009
Dell, Inc. DITCHING REPEAT CUSTOMER BY NOT HONORING WARRANTY Round Rock Texas
I have personally bought 3 Dell laptops. Two of them had major problems. The first one, I was able to get repaired after at least 5 hours on the phone with someone who could barely speak English. I now have another problem with the same system and after sending into the Dell serv...
Entity
Categories: Computer Service & Repair
61, Report:
#432213
Posted Date:
Mar 09 2009
Dell Inc. Products And Services created multiple accounts w/ duplicate orders/charges. Laptops stopped working less than a week. dell.com Nationwide
I bought an XPS laptop and a mini 9 from dell. I was pleased w/ the mini 9 so I purchased two more for my kids online. I got an email saying that the order did not go through. I talked to someone in customer service and discoved that it was due to my bank limit for dailey spendin...
Entity
Categories: Computer Manufaturers
62, Report:
#319780
Posted Date:
Mar 05 2009
Best Buy, Dell Agreement between Best Buy and Dell Inc. prevent timely service of Dell computer systems Nationwide
Customers who purchase a Dell computer system from any Best Buy location will not recieve warranty service from Dell. This is because of a service agreement between Dell and Best Buy that requires that Dell direct all service requests to Best Buy's Geek Squad for any and all repairs...
Entity
Categories: Computer Service & Repair
63, Report:
#426826
Posted Date:
Feb 21 2009
Dell Inc. Disatisfied Consumer of Overly Priced Electronics Austin Texas
I purchased a Dell laptop XPX M1710 in August of 2007. The a/c power adapter died within one year. Dell sent me a new adapter, which died in 3 months. I recieved yet another adapter in April 2008, which has now died as well. Each time I have spent a minimum nof 3 - 4 hours on th...
Entity
Categories: Computer Dealers
64, Report:
#417136
Posted Date:
Jan 28 2009
Dell, Inc. Dell's Customer Service is a round around - Reason to avoid Dell Products Round Rock Texas
I purchased a new desktop. It arrived and I set it up. Within 1 day there was a system board error. I followed the Troubleshooting manual and ran the diagnostic tests. When it became clear that it was a System Board Error - I called Dell Support.
The wait time is anywhere...
Entity
Categories: Computer Service & Repair
65, Report:
#414574
Posted Date:
Jan 21 2009
Dell Inc Does anyone know theAgent for Service in California so that I can sue Dell ??? Round Rock Texas
They charge for a warranty and then give no service,
After spending over 30 hours not getting any help i want my warranty money back. it is the law that if you do business in a state there must be an agent for service name and address to sue.
Does anyone know it???
I would also ...
Entity
Categories: Computer Service & Repair
66, Report:
#403092
Posted Date:
Dec 19 2008
Dell Inc. Dell Delays 2008 Holiday!! Dell Disappointment Delayed Orders Again! Los Angeles Internet
I am so utterly ticked-off, I can hardly contain myself. I ordered a Dell laptop for a holiday gift for my little girl...I ordered BEFORE the mad holiday rush, and BEFORE black Friday. It has been delayed 4 times...I have emailed Dell 3 times...each time only getting an automatic re...
Entity
Categories: BBB Better Business Bureau
67, Report:
#396353
Posted Date:
Dec 12 2008
United States Postal Service,UPS I asked for and thought I purchased insurance on my package but it doesnt state it on the form Nationwide
On October 10, 2008, I stepped into my local UPS store, like I have done numerous times. I stepped up to counter with my box that was already packaged correctly by DELL INC, and proceeded to talk to MATT about the right service that I needed to ship to an APO.
We discussed the di...
Entity
Categories: United States Post Office
68, Report:
#397872
Posted Date:
Dec 04 2008
DELL CORPERATION POOR CUSTOMER SERVICE & NO STRAIGHT ANSWERS. ITS ABOUT MASS PRODUCTION AND NO CONSUMER SERVICE Round Rock Texas
SO I RECENTLY PURCHASED A DELL 1535 STUDIO LAPTOP IN AUGUST 2008 AND WITHIN THE FIRST 24 HOURS STARTED HAVING PROBLEMS WITH THE SOFTWARE. SO I CALL CUSTOMER SERVICE TO HAVE THEM HELP ME AND THEY ROUTED ME TO TECH SUPPORT WHICH IN TURN CREATED A WHOLE NEW SET OF ISSUES WITH MY LAPTOP...
Entity
Categories: Computer Manufactures
69, Report:
#396795
Posted Date:
Dec 02 2008
Dell Inc. Breach of Warranty Round Rock Texas
I bought a Dell Inspiron E1705/9400 in July of 2006, the summer before I went to college. I was excited at the thought of owning my own computer, so I spent every last cent I could spare (and a few I couldn't) to get the best laptop Dell could sell. I also grabbed the 2 year exten...
Entity
Categories: Computer Service & Repair
70, Report:
#390639
Posted Date:
Nov 12 2008
Dell Inc. Deceiveing The Customers With There Ads Ripoff Round Rock Texas
The Printer I Ordered On 11/05/2008 Said It Comes With FREE-2 Extra Ink Cartridges Included. I Receive The Printer On 11/12/2008 It Never Had The Cartridges In The Box. I Called Dell And Told Them That The 2 Cartridges Were Missing They Said It Never Came With Cartridges. They Tried...
Entity
Categories: Computer Manufaturers
71, Report:
#387349
Posted Date:
Nov 03 2008
Dell - Dell Computers Gender, Age Discrimination Rip-Off, It happened to me, NOW it is happening at Dell,Inc. Round Rock Texas
I went to interview for a corporate security job at Dell Computer, Inc, that was being handled by a private security guard contracting agency. While I was referred to another lower, more precarious job, I learned later that I was not assigned to the security detail at Dell because I...
Entity
Categories: Employers
72, Report:
#381670
Posted Date:
Oct 16 2008
Dell, Inc. Dell Took My Money & I Got A Lemon Austin Texas
Write your Review
I bought a Dell computer in April of 2008. Shortly there after I encountered many problems with the machine. The fan was making an awful noise. I called Dell and they promptly came out to my place of business and replaced the fan.
Two weeks later this new fan ...
Entity
Categories: Computer Manufaturers
73, Report:
#379247
Posted Date:
Oct 08 2008
Dell Inc. Deceptive rebate offers Round Rock Texas
I have purchased 4 Dell computers over the last 5 years, spending thousands of dollars with the company. I thought I would be considered a good, valued customer deserving of good customer service.
In May of 2008 I received a letter in the mail from Dell [Home and Home Office dept...
Entity
Categories: Computer Manufactures
74, Report:
#365988
Posted Date:
Aug 23 2008
Dell, Inc. Warranty Support and Customer Service Nightmare Round Rock Texas
Synopsis of Email sent to Dell Customer Support and log of my interactions with Dell and their warranty service providers.
Sorry if company names are spelled incorrectly.
Case 6177xxxxx
Dispatch 1065xxxxx
Express Code 20933xxxxx
Service Tag DCZxxxx
Customer Name: xxxx...
Entity
Categories: Computer Service & Repair
75, Report:
#349999
Posted Date:
Jul 25 2008
Dell Computer Corp. - Dell Inc, sold me a lemon, they refuse to take back or refund purchase after months of disservice. Round Rock Texas
I bought a $3000 (I nearly starved for this!) laptop from them back in January. A very nice XPS M2010 notebook. I purchased their maximum 4 year everything service warranty including accidental damage protection and lojack though now I wish someone would steal it just to blow it up ...
Entity
Categories: Computer Manufaturers