76, Report:
#330607
Posted Date:
Sep 05 2008
Best Buy/GEEK SQUAD: Sam Nelson-store Manager; Justin Carter-Dept. Manager; Abel Cedeno, Took The Repair Order; Erin Mack, Called To Tell Me That My unit Was Fixed.Best Buy/ GEEK SQUAD They called it a DESTRUCTIVE RESTORE. They may be RESTORED. I am nearly DESTROYED. Spartanburg South Carolina
Monday, April 28th, 2007---my computer would not boot up. Instead I got a strange message apologizing for the inconvenience.
I am 60 years old, and easily intimidated by computer glitches.
GEEK SQUAD seemed to offer some help.
The man at the counter was friendly and patien...
Entity
Categories: Computer Service & Repair
77, Report:
#369464
Posted Date:
Sep 03 2008
Geek Squad (Best Buy) Geek Squad, Glorified Quacks Fairfax Virginia
I had the misfortune of taking my laptop to Best Buy's Geek Squad at Fairfax, VA on August 01, 2008, having earlier taken out an extended warranty on the equipment. Apparently, the battery wouldn't charge, not even after I bought a new one. I received Geek Squad's first response s...
Entity
Categories: Computer Service & Repair
78, Report:
#365807
Posted Date:
Aug 22 2008
Best Buy Geek Squad Manufacturer's Warranty Repair Geek squad waited 3 weeks before shipping my computer to HP. Then the desktop tower was received with damage Lafayette Indiana
My computer was not reading/writing cd/dvds. A minor problem, but I had only purchased the tower 2 months prior to this, so I decided to ship it to HP while it was under the 1 year MFG warranty.
I turned my desktop tower over to GS and went on vacation. 3 weeks later I called...
Entity
Categories: Audio & Electronic Retail Stores
79, Report:
#241023
Posted Date:
Aug 19 2008
Best Buy Geek Squad Beware of the Best Buy's Geek Squad REPAIR department. This could happened to you! ripoff El Cajon California
Jan 28, 2007 I took my Toshiba Satellite to Best Buy, Geek Squad to be repaired.
We had lost our Windows XP program and I wanted it to be repair and recover the hard drive data.
They told me we had The Blue Screen of Death
Price to diagnose was $69.00, OS Install $129.00,...
Entity
Categories: Computer Stores
80, Report:
#296020
Posted Date:
May 15 2008
Best Buy Geek Squad DELETED ALL MY BUSINESS & PERSONAL FILES & TAPE RECORDED ME (A FELONY!) Mpls Minnesota
I hired Best Buy's Geek squad to simply remove a virus from my computer.
They never read me their disclaimer. They tape recorded our conversation without my knowledge or consent, a felony in the state of California. He assured me that my files would not be in danger. Yet, they del...
Entity
Categories: Computer Service & Repair
81, Report:
#327289
Posted Date:
Apr 19 2008
Best Buy/Geek Squad Ongoing Geek Squad problems Minneapolis Minnesota
1. At the end of March, my iMac G5 crashed. I called Geek Squad on or about March 31 to get help. I was told the first available slot for a Mac specialist was at the end of the week. I then called back and asked for 911 service. I was told after two days that they couldnt do it ...
Entity
Categories: Computer Service & Repair
82, Report:
#311795
Posted Date:
Apr 14 2008
Best Buy Geek Squad Tulsa Rip off/dishonesty Tulsa Oklahoma
I brought a computer with a defective video card to the local Best Buy Geek Squad. I have to pay up front $199.00 even if they were totally unable to know what was wrong with the computer. After a full week I got a phone call letting me know that my computer had a major mother board...
Entity
Categories: Audio & Electronic Retail Stores
83, Report:
#308827
Posted Date:
Feb 14 2008
Geek Squad - Best Buy Took 3 weeks to diagnose issue tried to sell Best Buy products never fixed my laptop Rogers Arkansas
My laptop would not boot up on November 6, 2007. I took it to the Geek Squad at Best Buy and they charged me $59.00 to diagnose the issue.
I was fine with the cost, sounded reasonable. I called them back a week later after leaving 2 messages to call me back to let me know what i...
Entity
Categories: Computer Service & Repair
84, Report:
#172823
Posted Date:
Jan 09 2008
Best Buy Geek Squad Lied, wrong diagnosis, ripped me off Joliet Illinois
Jan 4 2006 I took my computer in for diagnosis of no power problem. By Jan 12 still no word so I go to the store. I am told the Geek Squad determined a bad power supply and motherboard. I immediately went back to computers and bought a new one for $539 on top of the $59 fee for c...
Entity
Categories: Computer Service & Repair
85, Report:
#191473
Posted Date:
Nov 08 2007
Best Buy Geek Squad Did not perform service as promised Houston Texas
My Experience with Best Buy
Sunday, April 30, 2006
1.) My computer was not letting me access the internet.
2.) I spent the day taking on the phone to SBC technical support. I talked with three different computer technicians and they told me that I had Adware/Spyware o...
Entity
Categories: Audio & Electronic Retail Stores
86, Report:
#264984
Posted Date:
Oct 19 2007
Best Buy - Geek Squad Replacement and wiping of Hard Drive when reporting a power problem Ripoff Atlanta Georgia
I recently had a problem with the power plug on a Gateway laptop I purchased from Best Buy. Sice the power was out on my PC, I had no way to back up the data or access any of the files on the laptop. I took the laptop into Best Buy for warranty repair and told it would be about 2 we...
Entity
Categories: Computer Service & Repair
87, Report:
#239707
Posted Date:
Sep 18 2007
Geek Squad, Best Buy Incompetent, lack of knowledge, misdiagnosed problems Ripoff Germantown Maryland
A 1-3/4 year old Toshiba Laptop purchased at Best Buy in July 2005 had a hard-disk failure in March 2007. Because it is being repaired under warranty (Best Buy extended) I was forced to use Geek Squad or pay for the repairs myself if I chose not to use Geek Squad.
I thought I ma...
Entity
Categories: Computer Service & Repair
88, Report:
#273791
Posted Date:
Sep 11 2007
Best Buy Geek Squad Virus Scanning Hoax to Charge Hefty Fees Bangor Maine
My Mom's boyfriend took his HP Pavilion Laptop into Best Buy because he had just purchased an HP 4200 printer/scanner/copier and it would not work. The first thing that ticked me off was the day before they tried to sell him a usb cable to go with the scanner and told him $30 was t...
Entity
Categories: Audio & Electronic Retail Stores
89, Report:
#271999
Posted Date:
Sep 03 2007
Best Buy - Geek Squad damaged my computer, said it did not need repair, took three repairs to fix one problem Fort Gratiot Michigan
I must say the staff in the Best Buy Store in Fort Gratiot have been both courteous and cooperative (Geek Squad included). No problem there and I would not want them to be maligned by this report. It is Geek Squad in Cleveland, Ohio where my computer is sent that is the problem.
...
Entity
Categories: Computer Stores
90, Report:
#259487
Posted Date:
Aug 30 2007
Best Buy Geek Squad Wiped Out Memory without permission Fayetteville North Carolina
My laptop was running really, really slow. When I took it in the Geek said it was probably just clogged with spyware, etc. I had the latest version of Norton installed, but he said that didn't matter. He wanted to reformat my hard drive. I said NO! I could do that myself. I just wan...
Entity
Categories: Audio & Electronic Retail Stores
91, Report:
#268618
Posted Date:
Aug 19 2007
Best Buy/Geek Squad BIG RIP OFF!! Charlotte North Carolina
Beware of Geek Squad and Best Buy from my experience in the last two days they are more into selling computers than fixing them!!
I was made to bring my computer there by Time Warner due to an error that one of their techs caused in my computer my windows would not load up prop...
Entity
Categories: Audio & Electronic Retail Stores
92, Report:
#265598
Posted Date:
Aug 06 2007
Geek Squad/Best Buy The Customer and everyone else is wrong Hyannis Massachusetts
We have a HP Pavilion computer that was purchased at Best Buy. We also purchased an extended service plan. Shortly after the computer was purchased, the hard drive failed. It was still under HP's warranty and the hard drive was replaced. When the computer started acting up a year a...
Entity
Categories: Computer Service & Repair
93, Report:
#218103
Posted Date:
Apr 10 2007
Best Buy, Geek Squad paid 500 bucks for nothing to be done Ripoff Cleveland Ohio
We took our computer in to be fixed because of constant shut offs. Ended up paying 500 dollars (in advance I might add) and computer still shuts off.
They told us it would take 24-48 hours to be fixed. Yea right!
Everyday we would call to check and were told everyday somethin...
Entity
Categories: Computer Stores
94, Report:
#219976
Posted Date:
Mar 28 2007
Best Buy Geek Squad Breaking Consumers computers to increase new sales profits! Ripoff Colorado Springs Colorado
Below is what happened to Ryan and I for the past few weeks with Best buy and how they rip off customers! Please please please, LEARN FROM OUR MISTAKES! Pass this on because NOONE needs to be taken to the cleaners like they are trying to do us! THIS IS A MAJOR MARKETING TOOL THEY A...
Entity
Categories: Computer Service & Repair
95, Report:
#236565
Posted Date:
Feb 21 2007
Best Buy Warranty Scam Basically just a ploy to take your money. They don't fix anything just send it away. Hawthorne California
I bought my ipod 30 GB photo basic in June of 2005. I also bought the 3 year warranty which is a ripoff because if you come back in the first year they blame apple and say its apple's warranty. So basically I was sold a 3 year warranty at the price of 2 years. At the time, there was...
Entity
Categories: Audio & Electronic Retail Stores
96, Report:
#195372
Posted Date:
Dec 31 2006
Geek Squad - Best Buy Wearing neckties doesn't make these geeks good Aiea Hawaii
We brought an old laptop at Geek Squad at Best Buy to be serviced. We were asked to pay about $70 dollars for their diagnostics and was told that they will contact us within 48 hours to let us know what is wrong with our laptop or whether they can fix it.
After six (6! yes 6) d...
Entity
Categories: Computer Service & Repair
97, Report:
#221771
Posted Date:
Nov 23 2006
Best Buy Geek Squad After Thanksgiving Sale DoorBuster Scam WARNING Richfield Minnesota
After ThanksGiving Sale Ripoff report
this is what happened to me last year at the after thanksgiving sale.. and I wanted to warn other potential buyers..
it happens every year the so called door busters they advertised a $1500 laptop PC for only $400 with a min of 10 in sto...
Entity
Categories: Audio & Electronics Shops
98, Report:
#202705
Posted Date:
Jul 25 2006
Best Buy, Geek Squad Ripoff Incompetent outright theft Anchorage Alaska
I have had two potentially horrific experiences with our local Best But (Geek Squad) computer service. On two separate occasions I have had friends call me to see if I could fix their computers after they had been taken to best buy for repair. On both occasions the technician that h...
Entity
Categories: Computer Service & Repair
99, Report:
#195979
Posted Date:
Jun 22 2006
Best Buy - Geek Squad ripoff dishonest agent infected computer NO 30 DAY GUARANTEE Flint Michigan
Hired Geek Squad to come and simply transfer some photos from old, infected computer to brand new computer. Agent Hazelwood offered to also transfer everything from old computer to new computer (transfer hard drive) - I told him NO - do not want to infect my new computer. He said ...
Entity
Categories: Computer Service & Repair
100, Report:
#178253
Posted Date:
Mar 06 2006
Geek Squad @ Best Buy Geek Squad Guy totally ripped me off!!! Tulsa Oklahoma
Oh I wished I had gotten the Internet a long time ago it would have saved me from at least 3 different situations of losing money- One costing me $267.00 and probably ruined credit - One costing me over $2700.00 and the last and most expensive costing me over $100,000- But for now I...
Entity
Categories: Computer Service & Repair