151, Report:
#296020
Posted Date:
May 15 2008
Best Buy Geek Squad DELETED ALL MY BUSINESS & PERSONAL FILES & TAPE RECORDED ME (A FELONY!) Mpls Minnesota
I hired Best Buy's Geek squad to simply remove a virus from my computer.
They never read me their disclaimer. They tape recorded our conversation without my knowledge or consent, a felony in the state of California. He assured me that my files would not be in danger. Yet, they del...
Entity
Best Buy Geek Squad
Categories: Computer Service & Repair
152, Report:
#327289
Posted Date:
Apr 19 2008
Best Buy/Geek Squad Ongoing Geek Squad problems Minneapolis Minnesota
1. At the end of March, my iMac G5 crashed. I called Geek Squad on or about March 31 to get help. I was told the first available slot for a Mac specialist was at the end of the week. I then called back and asked for 911 service. I was told after two days that they couldnt do it ...
Entity
Best Buy/Geek Squad
Categories: Computer Service & Repair
153, Report:
#311795
Posted Date:
Apr 14 2008
Best Buy Geek Squad Tulsa Rip off/dishonesty Tulsa Oklahoma
I brought a computer with a defective video card to the local Best Buy Geek Squad. I have to pay up front $199.00 even if they were totally unable to know what was wrong with the computer. After a full week I got a phone call letting me know that my computer had a major mother board...
Entity
Best Buy Geek Squad Tulsa
Categories: Audio & Electronic Retail Stores
154, Report:
#320982
Posted Date:
Apr 09 2008
Longmont Colorado - Best Buy & Geek Squad Rip Off Artist - Told us lies about installation of our HD TV Longmont Colorado
My husband purchased a 1200.00 tv from this store and saleman Michael. He paid several extra hundred dollars to have it installed. When the bill was totalled it was over 2000.00. Then...when the Geek Squad came out to install it they lied to my husband and told him we would have to ...
Entity
Best Buy & Geek Squad
Categories: Audio & Electronics Shops
155, Report:
#308827
Posted Date:
Feb 14 2008
Geek Squad - Best Buy Took 3 weeks to diagnose issue tried to sell Best Buy products never fixed my laptop Rogers Arkansas
My laptop would not boot up on November 6, 2007. I took it to the Geek Squad at Best Buy and they charged me $59.00 to diagnose the issue.
I was fine with the cost, sounded reasonable. I called them back a week later after leaving 2 messages to call me back to let me know what i...
Entity
Geek Squad - Best Buy
Categories: Computer Service & Repair
156, Report:
#172823
Posted Date:
Jan 09 2008
Best Buy Geek Squad Lied, wrong diagnosis, ripped me off Joliet Illinois
Jan 4 2006 I took my computer in for diagnosis of no power problem. By Jan 12 still no word so I go to the store. I am told the Geek Squad determined a bad power supply and motherboard. I immediately went back to computers and bought a new one for $539 on top of the $59 fee for c...
Entity
Best Buy Geek Squad
Categories: Computer Service & Repair
157, Report:
#191473
Posted Date:
Nov 08 2007
Best Buy Geek Squad Did not perform service as promised Houston Texas
My Experience with Best Buy
Sunday, April 30, 2006
1.) My computer was not letting me access the internet.
2.) I spent the day taking on the phone to SBC technical support. I talked with three different computer technicians and they told me that I had Adware/Spyware o...
Entity
Best Buy Geek Squad
Categories: Audio & Electronic Retail Stores
158, Report:
#264984
Posted Date:
Oct 19 2007
Best Buy - Geek Squad Replacement and wiping of Hard Drive when reporting a power problem Ripoff Atlanta Georgia
I recently had a problem with the power plug on a Gateway laptop I purchased from Best Buy. Sice the power was out on my PC, I had no way to back up the data or access any of the files on the laptop. I took the laptop into Best Buy for warranty repair and told it would be about 2 we...
Entity
Geek Squad
Categories: Computer Service & Repair
159, Report:
#239707
Posted Date:
Sep 18 2007
Geek Squad, Best Buy Incompetent, lack of knowledge, misdiagnosed problems Ripoff Germantown Maryland
A 1-3/4 year old Toshiba Laptop purchased at Best Buy in July 2005 had a hard-disk failure in March 2007. Because it is being repaired under warranty (Best Buy extended) I was forced to use Geek Squad or pay for the repairs myself if I chose not to use Geek Squad.
I thought I ma...
Entity
Geek Squad
Categories: Computer Service & Repair
160, Report:
#273791
Posted Date:
Sep 11 2007
Best Buy Geek Squad Virus Scanning Hoax to Charge Hefty Fees Bangor Maine
My Mom's boyfriend took his HP Pavilion Laptop into Best Buy because he had just purchased an HP 4200 printer/scanner/copier and it would not work. The first thing that ticked me off was the day before they tried to sell him a usb cable to go with the scanner and told him $30 was t...
Entity
Best Buy Geek Squad
Categories: Audio & Electronic Retail Stores
161, Report:
#271999
Posted Date:
Sep 03 2007
Best Buy - Geek Squad damaged my computer, said it did not need repair, took three repairs to fix one problem Fort Gratiot Michigan
I must say the staff in the Best Buy Store in Fort Gratiot have been both courteous and cooperative (Geek Squad included). No problem there and I would not want them to be maligned by this report. It is Geek Squad in Cleveland, Ohio where my computer is sent that is the problem.
...
Entity
Best Buy - Geek Squad
Categories: Computer Stores
162, Report:
#259487
Posted Date:
Aug 30 2007
Best Buy Geek Squad Wiped Out Memory without permission Fayetteville North Carolina
My laptop was running really, really slow. When I took it in the Geek said it was probably just clogged with spyware, etc. I had the latest version of Norton installed, but he said that didn't matter. He wanted to reformat my hard drive. I said NO! I could do that myself. I just wan...
Entity
Best Buy Geek Squad
Categories: Audio & Electronic Retail Stores
163, Report:
#268618
Posted Date:
Aug 19 2007
Best Buy/Geek Squad BIG RIP OFF!! Charlotte North Carolina
Beware of Geek Squad and Best Buy from my experience in the last two days they are more into selling computers than fixing them!!
I was made to bring my computer there by Time Warner due to an error that one of their techs caused in my computer my windows would not load up prop...
Entity
Best Buy/Geek Squad
Categories: Audio & Electronic Retail Stores
164, Report:
#267427
Posted Date:
Aug 14 2007
Best Buy Geek Squad ripoff gives run around and know nothing about computers Springfield Illinois
Computer was in shop 4 weeks. Was told it was software problem and then took another week and a half to find out was hardrive. Sent away and got back then got run around to finish that took almost another week. Got computer home Internet won't connect - pages won't come up comp...
Entity
Best Buy
Categories: Computer Service & Repair
165, Report:
#265598
Posted Date:
Aug 06 2007
Geek Squad/Best Buy The Customer and everyone else is wrong Hyannis Massachusetts
We have a HP Pavilion computer that was purchased at Best Buy. We also purchased an extended service plan. Shortly after the computer was purchased, the hard drive failed. It was still under HP's warranty and the hard drive was replaced. When the computer started acting up a year a...
Entity
Geek Squad/Best Buy
Categories: Computer Service & Repair
166, Report:
#218103
Posted Date:
Apr 10 2007
Best Buy, Geek Squad paid 500 bucks for nothing to be done Ripoff Cleveland Ohio
We took our computer in to be fixed because of constant shut offs. Ended up paying 500 dollars (in advance I might add) and computer still shuts off.
They told us it would take 24-48 hours to be fixed. Yea right!
Everyday we would call to check and were told everyday somethin...
Entity
Best Buy, Geek Squad
Categories: Computer Stores
167, Report:
#219976
Posted Date:
Mar 28 2007
Best Buy Geek Squad Breaking Consumers computers to increase new sales profits! Ripoff Colorado Springs Colorado
Below is what happened to Ryan and I for the past few weeks with Best buy and how they rip off customers! Please please please, LEARN FROM OUR MISTAKES! Pass this on because NOONE needs to be taken to the cleaners like they are trying to do us! THIS IS A MAJOR MARKETING TOOL THEY A...
Entity
Best Buy Geek Squad
Categories: Computer Service & Repair
168, Report:
#236565
Posted Date:
Feb 21 2007
Best Buy Warranty Scam Basically just a ploy to take your money. They don't fix anything just send it away. Hawthorne California
I bought my ipod 30 GB photo basic in June of 2005. I also bought the 3 year warranty which is a ripoff because if you come back in the first year they blame apple and say its apple's warranty. So basically I was sold a 3 year warranty at the price of 2 years. At the time, there was...
Entity
Best Buy/Geek Squad
Categories: Audio & Electronic Retail Stores
169, Report:
#231793
Posted Date:
Feb 08 2007
Best Buy Charged me $129 and my computer still had the same problems I brought it in to corr Ripoff Overland Park Kansas
This took place in December 2006, at the Best Buy in Overland Park, KS.. I highly recommend avoiding the Best Buy Geek Squad.
I took my desktop computer in because I couldn't defrag the hard drive and it kept crashing whenever I used Internet Explorer.
The Geek Squad guy w...
Entity
Best Buy
Categories: Computer Service & Repair
170, Report:
#229085
Posted Date:
Jan 18 2007
Best Buy Geek Squad Broke my disc drive, removed current Norton Antivirus without permission, didn't fix easy problems, installed unworkable program Leesburg Virginia
This took place in August 2006, at the Best Buy in Leesburg, VA. I highly recommend avoiding the Best Buy Geek Squad. I brought my laptop in because the sound had stopped working and I couldn't get Macromedia Flash Player's latest version installed properly. I asked them to fix thes...
Entity
Best Buy
Categories: Computer Service & Repair
171, Report:
#195372
Posted Date:
Dec 31 2006
Geek Squad - Best Buy Wearing neckties doesn't make these geeks good Aiea Hawaii
We brought an old laptop at Geek Squad at Best Buy to be serviced. We were asked to pay about $70 dollars for their diagnostics and was told that they will contact us within 48 hours to let us know what is wrong with our laptop or whether they can fix it.
After six (6! yes 6) d...
Entity
Geek Squad - Best Buy
Categories: Computer Service & Repair
172, Report:
#221771
Posted Date:
Nov 23 2006
Best Buy Geek Squad After Thanksgiving Sale DoorBuster Scam WARNING Richfield Minnesota
After ThanksGiving Sale Ripoff report
this is what happened to me last year at the after thanksgiving sale.. and I wanted to warn other potential buyers..
it happens every year the so called door busters they advertised a $1500 laptop PC for only $400 with a min of 10 in sto...
Entity
Best Buy Geek Squad
Categories: Audio & Electronics Shops
173, Report:
#212561
Posted Date:
Sep 25 2006
Best Buy ripoff West Hartford Connecticut
Composition date September 4 2006.
On August 17th, 2006 I called Best Buy to get my computer fixed. My USB ports on my computer stopped working, tech on phone asked me all the proper questions and told me the only way they would fix my computer is if I formatted and totally wiped...
Entity
Best Buy
Categories: Computer Service & Repair
174, Report:
#202705
Posted Date:
Jul 25 2006
Best Buy, Geek Squad Ripoff Incompetent outright theft Anchorage Alaska
I have had two potentially horrific experiences with our local Best But (Geek Squad) computer service. On two separate occasions I have had friends call me to see if I could fix their computers after they had been taken to best buy for repair. On both occasions the technician that h...
Entity
Best Buy, Geek Squad
Categories: Computer Service & Repair
175, Report:
#195979
Posted Date:
Jun 22 2006
Best Buy - Geek Squad ripoff dishonest agent infected computer NO 30 DAY GUARANTEE Flint Michigan
Hired Geek Squad to come and simply transfer some photos from old, infected computer to brand new computer. Agent Hazelwood offered to also transfer everything from old computer to new computer (transfer hard drive) - I told him NO - do not want to infect my new computer. He said ...
Entity
Geek Squad - Best Buy
Categories: Computer Service & Repair