1, Report:
#1516268
Posted Date:
Feb 22 2022
Puls Mr. Appliance Charged for a repair, didn't repair it, and then disappeared Boca Raton FL
On 12/27/21, we discovered that our two Edgestar refrigerators were not working. We called Edgestar, They recommended Mr. Appliance, evidently a nationwide repair service. Mr. Appliance sub-contracted the job to Puls. Puls’ repair tech was Fuad Rahimov. The tech was not able...
Entity
Categories: Appliance Repair
2, Report:
#1461819
Posted Date:
Sep 21 2018
FOX AND GRAPES Sold me a very expensive, under the counter ice maker, for my new house and it stopped working in less than 3 days & he is refusing to take the unit back and give me my $ back BIDDEFORD MAINE
Do NOT buy ANYTHING from this online company!
Joel sold me an Edgestar under the counter ice maker and it stopped working in less than 3 days and he will not give me a return label to ship it back nor refund my money.
When you call his so called 'CUSTOMER SERVICE' line you always ...
Entity
Categories: Appliances
4, Report:
#1421108
Posted Date:
Jan 04 2018
Edgestar Stole my Money on a Lemon Product Austin Texas
On October 25, 2017 I ordered a portable Air Conditioner Unit. I received the unit, November 1, 2017 and began running it and it began leaking all over the floor, after 1 week I called them. They told me I probably did not have it hooked up right. 2 days later the ...
Entity
Categories: product
5, Report:
#1417314
Posted Date:
Dec 16 2017
Edgestar TWR215ESS failure Austin Texas
Purchased a scratch and dent wine refrigerator with dual cooling sections. Worked fine for a few months. Then bottom unit would no longer cool. Purchased a new controller (circuit) board for $39 + $9 shipping. Fixed the problem. About the same time the ...
Entity
Categories: Appliances
6, Report:
#1327091
Posted Date:
Sep 08 2016
Edgestar Living Direct Product DOES NOT WORK! The unit was replaces and still failed within months Austin Texas
I purchased a $1400.00 wine cooler from them June 2015. Within a few months it stopped working. After several failed service attempts they sent a new unit. It also stopped working within months. Now they claim they won't stand behind the one year warranty because the warranty ...
Entity
Categories: Appliances
7, Report:
#1247235
Posted Date:
Aug 08 2015
BeerAvenue Defective product plus poor customer service Ventura Internet
I bought the Newcastle Avanti - EdgeStar mini keg Beer tap handle ADAPTER from BeerAvenue. I have the exact EdgeStar cooler, but when the item arrived it didn't fit. I spent hours trying to get it to work and eventually they told me to just return it. I paid for my own shipping (of...
Entity
Categories: Appliances
8, Report:
#1224057
Posted Date:
Apr 22 2015
Compact Appliance Living Direct Network Worst Customer Service In History!!! Austin Texas
Buyer beware - stay away from this company!!! We had read many bad reviews about this company but still bought from them since we tend to assume most companies will do honest business. What a mistake!! The reviews were 100% accurate and this company is terrible to deal with.
We had ...
Entity
Categories: Appliances
9, Report:
#1162901
Posted Date:
Jul 17 2014
EdgeStar Cooling unit fails like clockwork every 15 months!!! Austin Internet (TX)
On 1/18/12, I bought an EdgeStar 16 Bottle Wine Cooler (Item# TWR160S).
Fifteen months later the cooling node died (fan continued to blow, but only warm air).
I contacted their customer service and was ASTOUNDED at how nice they were! They speed delivered me a replacement (EdgeSta...
Entity
Categories: Electronic Manufacturers
10, Report:
#1144667
Posted Date:
May 07 2014
EdgeStar Rude Customer service/ Do not honour warranty Austin Texas
I purchased an air conditioning unit from EdgeStar a year ago and the unit workd fine for the first summer. As the months progressed I noticed the air pressure got very low and the unit was no longer cooling my room. I phoned EdgeStar to request service, especially since at the time...
Entity
Categories: Miscellaneous Electronics
11, Report:
#1106143
Posted Date:
Dec 11 2013
EdgeStar Koldfront Poor Customer Service Internet
I have an EdgeStar Koldfront 18 Bottle Dual Zone Wine Cooler that was bought for me as a Christmas gift last year. At the end of November, the upper zone stopped cooling. I contacted customer service and they informed me that it was likely the cooling node, and that they could s...
Entity
Categories: Appliances
12, Report:
#1083030
Posted Date:
Sep 09 2013
EdgeStar, Koldfront, Edge Star UNRELIABLE PRODUCTS, EVEN WORSE CUSTOMER SERVICE austin Texas
TERRIBLE CUSTOMER SERVICE. IMPOSSIBLE TO GET ANY HELP.
PRODUCT IS UNRELYABLE.
Bought an ice machine from Edge Star. Within the fist month, it started making this horrible noise every 20 min or so. I called customer service. They were terrible. I had to keep calling an...
Entity
Categories: Appliances
13, Report:
#1075318
Posted Date:
Aug 14 2013
Compact Appliance Living Direct, Edgestar Damaged Product--Company Refuses Return Austin Texas
So, this place has great prices on many products. I'm doing a major remodel of my kitchen. I ordered a wine/beer refrigerator, but it was my fault I didn't pay attention--the one I ordered was not meant to be built in. I went to return it, which they were happy to oblige so long as ...
Entity
Categories: Appliances
14, Report:
#1051418
Posted Date:
May 16 2013
edgestar Koldfront ice maker usa massachusetts
I purchased modle kim202w in June 2012. It worked for a few months then it stopped making ice. I called an they told me to ship it back with a prepaid fedex label. Then a new machine arrived in Feb 2013. We used the new mahine once and then upplugged it...
Entity
Categories: Appliances
15, Report:
#1049130
Posted Date:
May 07 2013
Edgestar Edgestar gets 5 stars in Customer DIS-satisfaction Austin Texas
I took delivery of my new Edgestar washer/dryer combo for my rental unit, Friday 5/3 and it malfunctioned on the third load of laundry. When I called technical support to request service, Mike Taylor the customer support guy told me, a 100 lb woman, to pull the 300 lb unit out and r...
Entity
Categories: Appliances
16, Report:
#1048013
Posted Date:
May 02 2013
Edgestar Refrigerator problem 85 days after receiving Internet
I purchased an Edgestar beverage cooler new off of ebay. 85 days after receiving the cooler that fan started squealing so loud we had to unplug it. The fan is internal. I contatcted edgstar and they told be the labor was covered for 90 days from the date I ordered, not receive...
Entity
Categories: Appliances
17, Report:
#990607
Posted Date:
Jan 03 2013
Edgestar Appliance Company Poorly Designed washer/dryer combination Internet
DO NOT BUY The Edgestar CWD1510W washer/dryer combination. The appliance has preset cycles only and does not allow you to use the washer or dryer separately. If you want to do that, you are stuck going to a laudrymat, even thought you have a washer/dryer at home. V...
Entity
Categories: Appliances
18, Report:
#904585
Posted Date:
Jun 29 2012
Edgestar Living Direct Poor customer service and poor public relations Austin, Texas
I purchased an Edgestar Model #CWR261DZ 26 bottle dual zone wine/beverage under counter refrigerator from Compact Appliance. The unit came to me in a very well packed box and the unit sat in that box in our garage until our new house was complete and the unit could be installed unde...
Entity
Categories: Appliances
19, Report:
#793557
Posted Date:
Oct 30 2011
EdgeStar Products Dehumidify mode does NOT work as expected and as per specifications AustinInternet, Texas
This concerns the EdgeStar AP12000HS-1
In the Dehumidifying Mode, the unit does not work at all as per the user's guide and as per the specs.
All the water goes into the drainage pan, as a result you have to empty it manually very often.
I am having to entirely redo my inst...
Entity
Categories: Electronic Manufacturers
20, Report:
#776343
Posted Date:
Sep 13 2011
Edgestar Products Defective Product, Very Bad 'Support', Stalling Techniques(?) Austin, Texas
Purchased Koldfront portable ice maker model KIM202W. Three weeks later it was not making ice as quickly..then not at all.Called 'tech support'; was told no exchange, no refund til they tried to fix it, was told mailing labels would emailed to me for free shipping back to them...
Entity
Categories: Appliances
21, Report:
#762914
Posted Date:
Aug 10 2011
Compact Appliance Living Direct Sold Refurbished as New Austin, Texas
I purchased and paid full price for three Edgestar 12 volt portable freezers because I hoped to sell the extras with my solar power system that I use to run them. The one that I was using as a refrigerator in our garage powered by solar pannels stopped working all of a sudden....
Entity
Categories: Appliances
22, Report:
#723646
Posted Date:
Jul 09 2011
EdgeStar Products Compact Appliance Ripoffs and rude, does not support warranty Austin, Texas
I bought a small 5.6 cubic foot refrigerator (brand name EdgeStar from kegerator.com on 3/28/11. Warranty on unit was 90 days parts and labor, 1 year on parts. The unit arrived by FedEx on March 31, 2011 in good shape at my residence. In unpacking the unit, I took it out of a heavy ...
Entity
Categories: Appliances
23, Report:
#742316
Posted Date:
Jun 18 2011
Edgestar - Living Direct Inc Living Direct Inc Doesn't live up to warranty claims for manufacturer defects, rude customer service Austin, Texas
I bought an Edgestar 94 beverage built in cooler for our home on Nov 29th 2010 on a Black Friday promo that offered free shipping. Upon arrival, this cooler sat in the box for 45+ days while our basement was finished and then plugged in for use. It wasn't more than 30-da...
Entity
Categories: Appliances
24, Report:
#684305
Posted Date:
Jan 19 2011
Edgestar Living Direct - Edgestar 94 Can Beverage Cooler; shipped w/o shelving supports Internet
Edgestsar 94 Can Beverage Cooler was shipped without the interior shelviing support brackets. Without the brackets, the shelving overextends (pulls out) and tips downward unexpectdly when used. Unit has threaded provisions for the brackets and shelving manufactured with indentations...
Entity
Categories: Appliances
25, Report:
#683669
Posted Date:
Jan 17 2011
Edgestar Edgestar Sells Defective Products, and Won't Support Them! austin, Texas
Bought an Edgestar 181ES thermoelectric wine cooler just over a year ago. Within 6 months the fans were loud enough to be disturbing. Within a year the unit died (nothing would happen when it was plugged in). As I'm an engineer, it was easy to determine that it was the controller bo...
Entity
Categories: Appliances