Robert
Buffalo,#2Consumer Comment
Sat, July 09, 2011
Is this something that happened when you conversated with the service department?
LOL!
God help America.
Hazmatreview
Mesa,#3Author of original report
Sat, July 09, 2011
This item was resolved by the umbrella company, Living Direct.com, and the company at issue, Compact Appliance allowing me to buy another better quality unit from one of their associate companies in New York (Summit Kegerator) and using the boxes from that unit to ship the defective Edgestar appliance back. The Summit Kegerator has a two year warranty on parts and service and a five year warranty on the compressor, and can actually be repaired if it stops functioning. This brand was recommended by the appliance repairman who looked at my Edgestar unit and said it was basically unserviceable.
I admit I was worried about spending substantial additional funds to trust a company that had not treated me well, but Compact Appliance promptly refunded the money for the Edgestar unit when they received it, and the Parts and Service supervisor at Compact Appliance immediately credited my account for the extra thermostat they had me buy originally.
I have to say that if the original person in the service department had not been so rude and obviously experiencing enjoyment at tormenting customers, this experience could have been much easier.
B. ford - service manager
Austin,#4UPDATE Employee
Mon, May 09, 2011
Dear Customer,
I am sorry to read about the problems that you experienced with your Edgestar product and the subsequent conversations with our service department. Since the unit was cooling to some extent our service team felt that a thermostat adjustment in the field may be the best and fastest course of action to rectify the problem and avoid you needing to re-box the unit and ship it back to our service center for repair. It would appear that something may have gone off course during the thermostat adjustment that led us to where we are today.
I have asked our service supervisor to reach out to you to discuss additional options that should enable us to find a solution to the current challenge. I believe he has already left a voice mail for you requesting a callback. It is important that the two of you speak so he may properly assist you. You may reach him directly through our main corporate line: 866-975-4846 x3523, M-F, 8am to 5pm CST. His name is Mario and he will be able to rectify this problem for you. I apologize for this inconvenience.
B. Ford, Director of Customer Relations - Living Direct, Inc. / Edgestar