1, Report:
#1470410
Posted Date:
Dec 29 2018
Sears.com Sears, Roebuck & Co. Ordered items and still nothing 11 days later...Customer service is useless. I keep getting the run-around. kennesaw Georgia
Ordered items from sears.com. Nine of the items were to be delivered before christmas and 9 items were to be picked up at the store in Kennesaw. Items to be picked up at store (9 in total):7 items were picked up just fine. 2 of the items were unable to be foun...
Entity
Sears.com
Categories: Consumer Services, Customer, Customer Service & Support, Consumer Goods
2, Report:
#1254304
Posted Date:
Sep 11 2015
Sears, Roebuck + Co Poorly designed grass bag Dallas Texas
Ordered a grass bag for my lawn mower. Replacement bag,, while nicely designed and engineered to fit original frame,,, is, in reality,, a poor fit. Plastic clips fit on left side and bottom, however, on top and right side I had to put wire ties on them to hold it to the frame. And...
Entity
Sears, Roebuck + Co
Categories: Landscaping
3, Report:
#1225533
Posted Date:
Apr 28 2015
Sears Roebuck & co. despicable,liars, unprofessional, dishonest,deceptive, frauds, crooks prescott Arizona
Sears in Prescott, AZ and their corp. office are liars, unprofessional, rude, disgusting people.. Their unconditional money back guarantee is a joke. Which use to be printed on the receipt!
They don't honor the money back guarantee, They do not honor the replacement when t...
Entity
Sears Roebuck & co.
Categories: Department & Outlet Stores
4, Report:
#1164488
Posted Date:
Jul 24 2014
Sears replacement windows Sears Roebuck & Co poor customer servcie, fraud Tulsa Nationwide
On July 6th of this year, my wife and I were stopped in the mall by a Sears home improvment worker talking about making sure “home windows” were not causing unnecessary energy loss. We mentioned to her we needed a new patio sliding door and asked what it cost. She said ruffly ar...
Entity
Sears replacement windows
Categories: Blinds / Shutters / Window Care
5, Report:
#814377
Posted Date:
Dec 27 2011
Sears Roebuck & Co. Deceptive Internet Advertising San Jose, California
I understand Sears is in dire shape and closing over 100 stores this year. Apparently their desperation has caused them to abandon the fair business practices that they were known for for generations.Yesterday I saw Goodyear Assurance Comfortred Touring Tires size 225/60...
Entity
Sears Roebuck & Co.
Categories: Auto Tire shops
6, Report:
#798568
Posted Date:
Nov 16 2011
Sears Holdings Sears Roebuck & Co., Top Notch Installation TERRIBLE SERVICE AND UNRESPONSIVE, Hoffman Estates, Illinois
I recently ordered a dishwasher from Sears and I have never experienced such awful service. The delivery and installation of my dishwasher by their installer Top Notch was a NIGHTMARE. And, I definitely feel Sears discriminates against women.I contacted the store manager and two man...
Entity
Sears Holdings
Categories: Department & Outlet Stores
7, Report:
#600480
Posted Date:
May 06 2010
Sears Roebuck Co Poor customer service Phillipsburg, New Jersey
We recently (6mo) purchased all new appliances from Sears. As an enticement to receiving an additional 10% off the bill, we were asked to apply for a Sears Mastercard. I should have known from the onset what kind of future customer service I could expect when they notified me that m...
Entity
Sears Roebuck Co
Categories: Kitchens
8, Report:
#543340
Posted Date:
Dec 22 2009
Sears Roebuck Co sears Holding Company Very poor/ warranty service Hoffman Estates, Illinois
Stay out of Sears Roebuck - Their Service is horrible and their warranties are borderline fradulent. Iam goingthrough aproblem where I purchase a Master protection plan and they are thorougly incompetent.
The hire the most unprofessional people, to deal with ordering parts, promise...
Entity
Sears Roebuck Co
Categories: Electronic Manufacturers
9, Report:
#541897
Posted Date:
Dec 18 2009
Sears Roebuck - KMART STORE 3176 sears charge me two refrigerator instead of one. davie, Florida
Sears charged me twice on my credit card and now they won't give me my money back. Sears even admits they double charged me and told me to deal with my credit card company to dispute the charges. However my credit card company informed that they couldnt get involved in this situatio...
Entity
Sears Roebuck Co
Categories: Legal Process Servers
10, Report:
#533367
Posted Date:
Dec 04 2009
Sears Roebuck & Co Sears.com Sears hides bad customer Reviews? Internet
Sears.com has a nasty habit of hiding any bad customer reviews of products on their website. Especially anything having to do with their in house brands such as Kenmore. They gladly accept customer ratings and reviews of their products that they sell and supply a star rating. But wh...
Entity
Sears Roebuck & Co
Categories: Department & Outlet Stores
11, Report:
#408290
Posted Date:
Jan 05 2009
Sears Roebuck & Co. Bought A Washer From Sears Southgate Colorado
Bought a Kenmore Washer at Sears Roebuck & Co. Of course I thought Sears sold quality products. Before the first year, repair service had to be called in. Basket out of Round new basket required. This machine noises were a bit loud but as the year progressed it started to wheeze...
Entity
Sears
Categories: Appliances
12, Report:
#380390
Posted Date:
Oct 11 2008
Sears, Roebuck & Co. Worst A/C service imaginable + incompetence and lies. Hoffman Estates Illinois
This is a synopsis of the letter I wrote to Mr. Alan Lacy, CEO of Sears, on 8/7/06. I had an airconditioner in a small outbuilding that my kids I use as a recording studio. The air conditioner stopped working just prior to the California heat wave of 2006, and it wasn't repaired u...
Entity
Sears, Roebuck & Co.
Categories: Consumer Services
13, Report:
#255333
Posted Date:
Mar 25 2008
Sears Roebuck & Co. Bait and Switch Ripoff Greenville South Carolina
Yesterday my wife went to sears to purchare a trim saw (00911578000)for Fathers Day. We had seen it online on special for $49.99. At the store they didn't have it in stock and told her to order it online. She ordered it online, and it arrived for pick-up at the Haywood road store...
Entity
Sears Roebuck & Co.
Categories: Hardware & Tools
14, Report:
#255459
Posted Date:
Mar 25 2008
Sears Roebuck Company Sears very racist and discriminating towards their employees ripoff Columbus Ohio
I wrote a complaint letter to the Compliance Committee in regards to my husband being fired after 20 years of dedication to this Racist company. I had sent the letter below to the NAACP in hopes of some kind of support and nothing has happened not even a response from sears or the N...
Entity
Sears Roebuck Company
Categories: Corrupt Companies
15, Report:
#313242
Posted Date:
Feb 29 2008
Sears Roebuck & Co. Rude installer lies about delivery, store lies about delivery, customer service lies about delivery three different stories, none true... Rockaway New Jersey
My wife and I went to Sears on a Sunday afternoon to their appliance department looking for a microwave oven to replace the over range model which recently stopped working in our home. The prior one was over a decade old and served us well.
We had Sears gift cards, so this was t...
Entity
Sears Roebuck & Co.
Categories: Appliances
16, Report:
#276197
Posted Date:
Sep 27 2007
Sears Roebuck & Co Ingleside Mall purchased vacume with warranty.had to bring it back twice because motor not working. Holyoke Massachusetts
We purchased a vacume cleaner with extended warranty from Sears 2 years ago. We took the vacume in because the motor quit.They never called us to let us know when it was ready(supposed to}SO we went to the store to check and it was ready But, they lost our two connecting rods and w...
Entity
Sears Roebuck & Co
Categories: Warranty Companies
17, Report:
#270722
Posted Date:
Aug 28 2007
Sears Outlet Store Failure of Sears to Comply With Federal Magnuson-Moss Warranty Act ripoff Clearwater Florida
I purchased a Kenmore refrigerator from the Sears Outlet Store in Clearwater, FL with a Sears & Roebuck & Co. FULL 5-year warranty. After 2.5 years, the cooling system went out, and after 3 visits from technicians and waiting over 2 weeks, the service technician authorized replaceme...
Entity
Sears Outlet Store
Categories: Appliances
18, Report:
#165341
Posted Date:
Nov 25 2005
Sears Roebuck Co. riped off by Sears over a Craftsman riding mower 54 cut Beverly Road Hoffman Estates Ill. Hoffman Estates Ill. Illinois
On May 8, 2005 we bought a new 54 riding mower (model number 917.276341) for $2,499.88 with the extended warranty for $299.00. On June 8, 2005 we had to have the service tech. come to the house for a flat tire. While here he noticed that we already had worn the blades of the mower t...
Entity
Sears
Categories: Department & Outlet Stores
19, Report:
#137427
Posted Date:
May 30 2005
Sears Roebuck & Co. Repair Services Ripoff Charge for Sears Kenmore Calypso Wash Machine Repair Part Honolulu Hawaii
I purchased a Sears Kenmore Elite Calypso Wash Machine in June 2001. It stopped working in December 2004 and it was out of warranty, so I called Sears for service. I had no problem scheduling the repair or with the two technicians who came to my home. The first technician diagnos...
Entity
Sears Roebuck & Co. Repair Services
Categories: Appliances
20, Report:
#6760
Posted Date:
Nov 12 2004
Sears Roebuck & Co. Run-around Regarding Riding Mower *UPDATE
Had mower serviced 4/7/01. As part of the service, battery was replaced even though the old one had no problem.
Since then, the battery has been replaced six/seven times.
Last time, 8/15/01, new part was installed. I was told if this didn't work, the mower was going to have ...
Entity
Sears Roebuck & Co.
Categories: Warranty Companies
21, Report:
#112926
Posted Date:
Oct 15 2004
Sears, roebuck & co. 1st they didn't honer my warrenty on struts on my car 2nd,they added other repairs that where needed. Hoffman Estates Illinois
I when to three sears automotive centers in the new york area to have my struts on my car that are in warrenty.Before I went I took my car to mechanic and made sure nothing was wrong with car,the first two centers added addition parts and labor. the third sears center charged me $40...
Entity
Sears, roebuck & co.
Categories: Auto Repair Service
22, Report:
#102220
Posted Date:
Aug 08 2004
Sears, Roebuck & Co. Making money from the sale and repair of defective products Hoffman Estates, Illinois
We purchased a side-by-side Kenmore Coldspot Model #59502990 sometime in 2000. After about 10 to 11 months, I started noticing that food was beginning to go bad faster than normal. Mostly milk. We get our milk deliveries to our doorstep so I began to wonder if the milk we were rec...
Entity
Sears, Roebuck & Co.
Categories: Department & Outlet Stores
23, Report:
#33517
Posted Date:
Jul 23 2004
Sears Roebuck & Co Crooked credit reporting practices Hoffman Estates Atlanta1 Hoffman Estates Atlanta, Ga1- Hoffman Estates Illinois
In 1989 I opened a sears credit account for my personal use. On the advice of Sears' sales clerk I added my husband's name as an authorized user, without his signature or authorization.
This account was used and paid solely by me. My husband had no knowledge of it until I had t...
Entity
Sears Roebuck Co
Categories: Department & Outlet Stores
24, Report:
#93769
Posted Date:
Jun 10 2004
Sears Roebuck & Co ripoff Refuses to Close Account after being Paid in Full Hoffman Estates Illinois
In April of 1999, I paid this account in full, closed my account, and cut up the cards.
I have been repeatly called customer service over the past five years to get this account closed once and for all, which each time the associate from Sears states that they will enter it in ...
Entity
Sears Roebuck & Co
Categories: Department & Outlet Stores
25, Report:
#79086
Posted Date:
May 05 2004
Sears - Sears Roebuck & Company Refurbished sold as new Mason City Iowa
I can state as a former employee and consumer, that many of the items (read: TOOLS) are not new. I have found many single packaged items to be refurbished (meaning reconditioned)in tools.
I had a 3/8 ratchet break (strip the ratchet mechanism). I took in the ratchet to be replace...
Entity
Sears Roebuck & Co
Categories: Department & Outlet Stores