Joe
Lexington,#2Consumer Comment
Sat, August 07, 2004
Kyle, I do not know if you are aware or not, Sears does not manufacture anything. Kenmore is made by Whirlpool. Whirlpool, the same brand you buy at any other reatailer. Maytag, Frigidare, GE, Kitchen Aid... these are all available at other retailers also. I understand your frustration, but do not think that by switching stores is going to give you a differant result. All retailers offer just about the same products, what you need to look at is who will fix your product. Do you know if you had purchased from another retailer you could have had a difficult time getting it fixed. Sears is not all bad, stuff breaks, that is going to happen. What you do when it breaks is the question. If you had coverd your frig with a Protection Agreement you would have been refunded the money for your food, also with the preventive maintinance check they could have found the problem before it really became a problem. Do you know for the cost of that one service call you could have been covered for 5 years. That is 5 preventive maintinance checks, and unlimited service in your home, 3 repairs in 12 months and you would get a new one. Contrarey to popular belief Sears is about helping the customer. Bye the way, did you ever call your local store about the problem. They may have been willing to help cover some of the repair. You should always call the store if you feel there is a problem, give them a chance to fix it befor you give up on the company. Good luck.