1, Report:
#677060
Posted Date:
Dec 31 2010
FIRST LINE SECURITY SECURITY ASSOCIATES INTERNATIONAL/ SAI ALARM SYSTEM NEVER WORKED - HUGE RIP OFF!!! ALBANY, New York
First Line Security is a Big Scam!
The Alarm System never worked. I called many times. No one ever came out to repair it so I refused to pay. They sent me to collections. I tried talking to them and wrote a couple letters. Nothing has ever happened. They do not want to fix the ala...
Entity
FIRST LINE SECURITY
Categories: Miscellaneous Electronics
2, Report:
#652468
Posted Date:
Oct 18 2010
Castlerock Security refusal to cancel lawsuit fire deaths Arlington Heights, Illinois
Castlerock Security/SAI Sued in 4 Fire Deaths
Numerous allegations of bad faith regarding automatically renewing contracts (and a refusal to notify or cancel them) have been noted here. That alone should be reason enough to think twice before using or st...
Entity
Castlerock Security
Categories: Security Services
3, Report:
#630842
Posted Date:
Aug 12 2010
Castlerock Security - SAI Security Associates International (SAI) Denied me the right to Cancel an invalid contract and wanted me to pay the full balance of said contract before cancelling. Arlington Heights, Illinois
My 3 year contract with SAI/castlerock expired in September 2009. Company refused to allow me to cancel and wanted me to pay the remaining balance of 8 months, totalling $249.00, and there is no valid contract and the company cannot produce one.
I called castlerock in January...
Entity
Castlerock Security - SAI
Categories: Electrical Services
4, Report:
#510115
Posted Date:
Oct 16 2009
Firstline Security Inc , & Security Associates International (SAI) Stopped sending bills after March 08, sent account to collection agency charging $1900 and put on my credit. Orem, Utah
Firstline Security installed an alarm system in my residence. At first the bills were coming every month, then every three months. I couldn't understand the last bill sent so I attempted to called them to clarify discrepancies on the bill. It took me approxim...
Entity
Firstline Security Inc , & Security Associates International (SAI)
Categories: Miscellaneous Electronics
5, Report:
#410636
Posted Date:
Jan 18 2009
SECURITY ASSOCIATES INTERNATIONAL - SAI CONTINUES TO TRY TO COLLECT ON FRAUDULENT FIRST LINE SECURITY CONTRACT ARLINGTON HEIGHTS Illinois
SAI continues to attempt to collect money from me on a fraudulent contract. They recently sent a letter to me threatening collection activities. SAI is a fly by night dishonest and nonresponsive company. Below are exerts from a letter I sent to SAI on 1/10/08:
I entered into a co...
Entity
SECURITY ASSOCIATES INTERNATIONAL - SAI
Categories: Security Services
6, Report:
#359944
Posted Date:
Aug 06 2008
Security Associates International, SAI has EXTREMELY BAD customer service, up to 11 calls, appreantly no supervisors and will not return phone calls Westminster Arlington Heights Illinois
So in May we call SAI's Tech support line to correct the installation error of installing our glass-break sensors as a motion alarm. After 2 seperate phone calls, we spent over 2 hours on the phone with a technician who walked us through re-programming (which included removing and ...
Entity
SAI
Categories: Home Security
7, Report:
#337179
Posted Date:
Jul 22 2008
Security Associates International SAI continues its poor customer service Arlington HEIGHTS Illinois
Here is a rundown on the hell they have put us throughFeb 2007 I called SAI to get a quote to install one window alarm. The Technician I talked to said it would be parts plus labor. I believe that the amount was $150.00 to $175.00 so I agreed. So they came out to install it which to...
Entity
Security Associates International
Categories: Security Services
8, Report:
#335538
Posted Date:
May 29 2008
Security Associates International - SAI This company expects me to uphold my end of a contract but they don't have to uphold their end. Arlington Heights Illinois
I was sold a security monitoring unit by FirstLine in May of 2007. The actual security monitoring was supposedly carried out by Security Associates International (SAI). They are the company that I've been paying $44.99 a month for their so called monitoring service.
In January ...
Entity
Security Associates International - SAI
Categories: Security Services
9, Report:
#332203
Posted Date:
May 12 2008
Security Associates International ,SAI, SAI charges like clock-work, but system has not worked in 3 months, despite repeated calls asking for a technician to come out Arlington Heights Illinois
I signed a contract for security system monitoring on June 13, 2007 with APXAlarm, and my account was transferred (sold) to SAI, without my knowledge, shortly thereafter. I started having problems with my system in November, not long after the warranty expired....go figure. The al...
Entity
Security Associates Interantional ,SAI
Categories: Security Services
10, Report:
#329330
Posted Date:
Apr 28 2008
Security Associates International SAI placed me into collections with out notifing us first as our contract states they are to do so. Arlington Hights Illinois
We first signed our contract with APXALARM on May 29, 2007, My husband used his bank debit card to have the 39.99 taken out every month. Our contract was then sold to SAI a few days folloing that. We had no idea. Everything was fine except we never even used the system because when ...
Entity
Security Associates International
Categories: Security Services
11, Report:
#327146
Posted Date:
Apr 19 2008
Security Associates International (Security Associates International (SAI) Taking money from my checking account when I have no service. Arlington Heights Illinois
FirstLine install my alarm system on 12July2007.
January 31st 2008 my system went down.
Call their tech support and they tested my system,told me I needed a new radio. On Febuary 1st, they ordered a new radio. March 1st, they recieved the part. I called the tech center to find out...
Entity
Security Associates International (SAI)
Categories: Home Security
12, Report:
#323983
Posted Date:
Apr 06 2008
Firstline Security Inc & Security Associates International (SAI) Ripped off the canclation form and said you will not need this before the contract was signed Orem Utah
Oh My God ...
I thought I was the only one, and it feels good to know I am not insane. I started doing research on Firstline when they refused to cancel the contract on the 2nd day, on the 3d day from July of 07 to now they have fraudulently taken money from my bank over an...
Entity
Firstline Security Inc , & Security Associates International (SAI)
Categories: Security Services
13, Report:
#313745
Posted Date:
Mar 01 2008
SAI - Alarm Funding - Security Associates International - SAI Alarm Monitoring Ridiculous Business Practices and Incompetency Chicago Illinois
I have unfortunately been dealing with SAI Alarm Monitoring for almost a year trying to get my account straightened out.
I too contracted with APX Alarm for the alarm system and monitoring back in May 2007. I too found out two months later that my account had been sold to SA...
Entity
SAI - Alarm Funding
Categories: Security Services
14, Report:
#273795
Posted Date:
Sep 11 2007
Security Associates Intl - SAI unethical business practices and violates terms of Automatic Payment agreement Arlington Heights Illinois
I have filed a complaint with the Better Business Bureau and the Federal Trade Commission Fraud division against SAI.
Agaist my better judgement I agreed to enter into an automatic payment arrangement with a security monitoring company, on the condition that we had a written agr...
Entity
Security Associates International - SAI
Categories: Security Services
15, Report:
#266578
Posted Date:
Aug 10 2007
Security Associates International - SAI Not Canceling Security Monitoring ripoff Arlington Heights Illinois
I had quite an experience with Firstline Securtiy which I thought was over and done with. You can read about it in the Ripoff Report I filed on them, just do a search. Well now I'm dealing with Security Associates International, Inc. (SAI).
Apparently they were handling the m...
Entity
Security Associates International - SAI
Categories: Security Services
