1, Report:
#1203141
Posted Date:
Apr 15 2016
Zales Jewelers Sold me a ring for $250 that was only appraised at $2. Lafayette Indiana
My husband went to Zales and bought me a ring for Christmas. They sold it to him for $250. We took the ring to a reputable local jeweler had it appraised, and was told it was worth only $2. Zales is selling fake jewelry. When it was sold to him he was told the diamonds were real and...
Entity
Zales Jewelers
Categories: Jewelry Stores
2, Report:
#1130187
Posted Date:
Mar 12 2014
Gordon's Jewelers Zales Jewelers Sold diamond engagement ring set with crack 10 times more than it worths Houston Texas
The store sold us diamond engagement ring set which does not worth the amount we paid for ($6000). The appraiser values the set at $500. We bought the ring set on 3/29/2007. We thought that purchasing it with Gordon's was a safe/smart choice since it is a famous old company that has...
Entity
Gordon's Jewelers
Categories: Jewelry Stores
3, Report:
#710409
Posted Date:
Jun 01 2011
Zales Jewelers Broke engagement ring, rude manager refused to fix, insulted me Littleton, Colorado
On March 25th 2011 I took my wedding set to the Zales store in Southwest Plaza in Littleton Colorado to be cleaned. When the young sales girl brought me my rings back she handed me the two rings and a business card with one of my diamonds taped on it. I asked what had ha...
Entity
Zales Jewelers
Categories: Jewelry Stores
4, Report:
#528677
Posted Date:
Sep 24 2010
![](https://www.ripoffreports.com/report-images/45*34/docs/37a17469-b7a7-445a-857c-5410a07a03ef.png)
Zales Diamond Store, Zales Jewelers, Zales Corp., Zales Colleen Cost - store manager, Bob Shine - regional manager. All the complaints on this site are true - they ruined my engagement ring. Bloomington, Indiana
I told them absolutely no repairs - that I wanted it replaced entirely. The store manager Colleen Cost gave it to her regional manager Bob Shine. He took the ring to the butcher|jeweler he uses at Zales despite my protests! I only gave Colleen permission to SHOW it to Bob and forbad...
Entity
Zales Diamond Store, Zales Jewelers, Zales Corp., Zales
Categories: Jewelers
5, Report:
#40719
Posted Date:
Sep 13 2010
Zales Jewelers not honoring their refund policy in four different stores claims to have no $$$ false promises tricked and lied to us Lafayette, Mishawaka, & Michigan City Indiana
My husband bought a necklace before christmas and was told that if we were not satisfied, we could have a cash refund with receipt, within 30 days.
On Jan 4, tried to return necklace and was told we just had a couple of refunds, and I dont have enough money in the cash register...
Entity
Zales Jewelers
Categories: Jewelry Stores
6, Report:
#601750
Posted Date:
May 11 2010
Zales Diamond Store, Zales Jewelers, Zales Corp., Zales Mission Valley-San Diego Zales lied about jewelery repairs and ripped me off san diego , California
My diamond earring got destroyed in vacuum cleaner accident but we recovered the diamond and needed it reset in a new post. So we took it back to Zales where we had purchased it a year earlier-they told my boyfriend that we would be getting a brand new earring and that it was i...
Entity
Zales Diamond Store, Zales Jewelers, Zales Corp., Zales
Categories: Jewelry Stores
7, Report:
#588626
Posted Date:
Apr 02 2010
Zales Diamond Store, Zales Jewelers, Zales Corp., Zales is the 14 kt gold real? my wife's fingers are breaking out willmington, Delaware
Anyone else out there getting rashes from wearing a 14 kt gold ring purchased from Zales???
Has anyone ever had their gold checked?
My wife gets a nasty rash from the gold ring. Never has happened with any other gold rings.
Any comments from anyone?
Thanks
...
Entity
Zales Diamond Store, Zales Jewelers, Zales Corp., Zales
Categories: Jewelry Stores
8, Report:
#527677
Posted Date:
Mar 31 2010
Zales Diamond Store, Zales Jewelers, Zales Corp., Zales Colleen Cost - store manager, Bob Shine - regional manager. They took my ring without my permission and DESPITE my refusals and sent it to their jeweler! That's THEFT of my personal property!! I've been talking to the police now!!! Bloomington, Indiana
I'm CURRENTLY in the process of going through the same thing everyone else on here has posted about ZALES!! EVERY complaint posted on this site is TRUE! I only wish I'd come across this site before I EVER decided to get my ring sized! Here's the scoop:
1. I took my ring in to be ...
Entity
Zales Diamond Store, Zales Jewelers, Zales Corp., Zales
Categories: Jewelers
9, Report:
#523181
Posted Date:
Nov 12 2009
Zales - Zales Corporation - Zales Jewelers Zales Corp Zales - Rigs their billing practices even if paid on time. Charges $39.99 late fee & Defaults on Promo! Stockton, California
My husband went to Zales to purchase diamond stud earrings and hoops. The diamond studs, one diamond was bigger than the other. My husband went back to Zales to show them and the Manager agreed and order another diamond stud. After a couple of tries Zales never got the correct size ...
Entity
Zales - Zales Corporation - Zales Jewelers
Categories: Jewelry Stores
10, Report:
#510561
Posted Date:
Oct 17 2009
Zales Diamond Store, Zales Jewelers, Zales Corp., Zales LOST MY ENGAGEMENT RING, REFUSES TO REFUND! Troy, Michigan
Store manager at Zales, Oakland Mall, finally admitted that my engagement ring is lost.
My husband purchased the ring in 2006, along with a $99 Protection Program. With this program, Zales agrees to inspect the ring every 6 months and cover any necessary repairs. &nb...
Entity
Zales Diamond Store, Zales Jewelers, Zales Corp., Zales
Categories: Jewelry Stores
11, Report:
#484414
Posted Date:
Aug 24 2009
Zales - Zales Corporation - Zales Jewelers gordon's jewelers Sent in for solder & gold dip - returned with chipped diamond , Silverdale Washington
I had my wedding set checked & signed off that all was good. Less than 2 weeks later I brought in the same set to have my anniversary band soldered on and the whole thing dipped in white gold. It was returned to me and after I signed, put on the ring and thought I wa...
Entity
Zales - Zales Corporation - Zales Jewelers
Categories: Jewelry Stores
12, Report:
#443930
Posted Date:
Apr 16 2009
Zales Jewelery Zales-thieves, fraud, and made up charges Dallas Texas
Zales Jewelers made a time in my life that should have been very exciting and special the most horrible experience. My fiance proposed to me with a beautiful ring purchased from Zales. We decided to finance 1000 of the charges and pay 500 in full. We paid off 500 of the 1000 in a...
Entity
Zales Jewlers
Categories: Jewelry Stores
13, Report:
#301906
Posted Date:
Jan 21 2008
Zales Jewelers - North Star Diamond Stolen when shipped to get sized San Antonio Texas
I shopped for the perfect ring for my fiance and finally found the perfect one when I did so I purchased it! She said YES and away we went back to Zales to have it sized. It was hard for her to hand it over to be sized and the employee said it would only be gone for a few weeks and...
Entity
Zales Jewelers - North Star
Categories: Jewelers
14, Report:
#239818
Posted Date:
Mar 20 2007
Zales Jewelers Return Policy ripoff Lincoln Nebraska
I received a ring as a gift from my Husband which I didn't care for.
I initially went to Zale's to exchange the ring. When I walked in the door I had the folder in my hand that contained the receipt. The Saleswoman without greeting me stated Do you want an inspection?, I said...
Entity
Zales Jewelers
Categories: Jewelry Stores
15, Report:
#236571
Posted Date:
Feb 20 2007
Zales Jewelers getting run around on poorly constructed jewelry! St. Clairsville Ohio
I am very disappointed in the mothers ring that my family bought for me in May of 2005. Within less than 8 months one of the gems fell out, took it back to have it replaced and when i got it back the to Amythest stones looked nothing alike. Took it back and they replace it again, ...
Entity
Zales Jewelers
Categories: Jewelry Stores
16, Report:
#233522
Posted Date:
Jan 31 2007
Zales Jewelers-Chapel Hills Deceptive sales practice - does not honor 30-day refund Colorado Springs Colorado
I purchased a wedding band 12/9/06 on Zales.com for my daughter-in-law-to-be.
Since it didn't match the curvy engagement ring I bought her originally, I took it to the Chapel Hill Zales store for refund on 1/2/07. The Store rep sold me a more expensive diamond pendant instead. I...
Entity
Zales Jewelers-Chapel Hills
Categories: Sales People
17, Report:
#227182
Posted Date:
Dec 26 2006
Zales - Zales Corporation - Zales Jewelers ripoff Buyer Beware!! Zales sells damaged items as new and does not abide by their verbal agreements they overcharged us and refused to assist in correcting the error Tampa Florida
On 9-23-2006, we purchased a new Citizen EcoDrive watch for $250.00 from the University Mall Zales only to find the bezel had been previously damaged & then buffed out leaving tell tale swirls patterns in the glass.
Upon returning it, we were told to go the Internation Plaza Zal...
Entity
Zales - Zales Corporation - Zales Jewelers
Categories: Jewelry Stores
18, Report:
#140877
Posted Date:
Dec 09 2006
Zales Diamond Store, Aka Zales Jewelers, Aka Zales Corp., Aka Zales diamond fell out & then band broke within 4 mos., rude & horrible customer service, still unhappy Aiea Oahu Hawaii
My fiance bought me a beautiful engagement ring from Zales thinking that they are a popular store and that their prices are very reasonable. There's a reason behind the reasonable prices...
Please keep in mind that I live in Hawaii and on a different island from this store. So ...
Entity
Zales Diamond Store, Zales Jewelers, Zales Corp., Zales
Categories: Jewelry Stores
19, Report:
#152761
Posted Date:
Aug 06 2005
Zales Jewelers, Aton Wilson Ripoff $6000 fake ring sold, no refund, no honesty, and no concern from them Palm Desert California
I started out by looking at rings from jewelry stores online to get and idea of what they had. I knew exactly what kind of ring I wanted but I didn't know anything about jewelry. I learned a little bit about sizes, clarity, cut, and color from the jewelry section on about.com so I w...
Entity
Zales Jewelers, Aton Wilson
Categories: Jewelry Stores
20, Report:
#118034
Posted Date:
Nov 16 2004
Zales Jewelers Ripoff, lost jewelry Corpus Christi Texas
Two months ago, to this day, I took my wedding ring in to have one of the jewelers look at it. One of the prongs looked a little different to me. Talking with the Jeweler she said that I needed one of the prongs fixed and they would send it off, I would have my ring back in two days...
Entity
Zales Jewelers
Categories: Jewelers
21, Report:
#117872
Posted Date:
Nov 15 2004
Zales Jewelers ripoff charms from my Noah's Ark bracelet Richmond Virginia
I took a beautiful heavy Noah's Ark bracelet to Zales a couple of weeks ago for repair of a broken hinge that attached one of the elephants to the bracelet. The salesman looked at it and stated he had never seen one like it before and that they don't sell them; so he asked a female...
Entity
Zales Jewelers
Categories: Jewelry Stores
22, Report:
#1034695
Posted Date:
Aug 15 2004
Zales Jewelers $6000 diamond lost due to faulty remount Jensen Beach Florida
While shopping in Zales in December 2000, there were signs all over describing their remounting event in January. I attended the remounting event, bringing my 1.3 ct round solitaire diamond ring, hoping to have it remounted.
The remount salesman highly suggested a $400 diamond...
Entity
Zales Jewelers
Categories: Jewelry Stores
23, Report:
#50918
Posted Date:
May 14 2003
Zales Jewelers Defective merchandise ripped off and scammed QUEENS New York
I should have called this story The Saint Valentine's Day Masacare. On February 12, 2003, I purchased a diamond pendant necklace for my wife. She was with me. I thought that by bringing her I could buy something she would like. ( I let her pick out what she wanted ). It cost me und...
Entity
Zales Jewelers
Categories: Jewelry Stores
24, Report:
#51311
Posted Date:
Apr 02 2003
Zales ripoff Braintree Massachusetts
Well this is quite a long story involving Zales jewelers, I'll sum it up as best I can.
My fiance purchased my engagement ring quite a long time before he actually popped the question. So when he finally proposed I saw the ring for the first time. It is a center diamond with four...
Entity
Zales
Categories: Jewelers
25, Report:
#39623
Posted Date:
Dec 31 2002
Zales Jewelers ripoff failure to replace stolen property the business that doesnt give a dam Concord New Hampshire
In July of 2002 I left an antique heirloom ring at this Zales store to have it resized. The young woman who took my ring seemed quite fascinated with it and indicated that she had never seen anything quite like it.
She asked how much it was worth and I told her that I had no i...
Entity
Zales Jewelers
Categories: Jewelers