- Report: #301906
Complaint Review: Zales Jewelers - North Star - San Antonio Texas
-
Author Confirmed
Why?
Zales Jewelers - North Star
www.Zales.com San Antonio, 78217 Texas, U.S.A.
Phone:
210-349-3191
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Zales Jewelers - North Star Diamond Stolen when shipped to get sized San Antonio Texas
I shopped for the perfect ring for my fiance and finally found the perfect one when I did so I purchased it! She said YES and away we went back to Zales to have it sized. It was hard for her to hand it over to be sized and the employee said it would only be gone for a few weeks and then we would be able to come back and pick it up. When the time came to pick the ring up from being sized. we were not expecting to see what fraud lay before us. The diamond was NOT the same diamond I had purchased for my fiance and we immediatley began to question the lady helping us.
We told her this was not the right ring and then she proceeded to have us try it on. yes it fit, but that was not what was in question. The real diamond had no flaws to the naked eye and was beautiful. The diamond we received after getting it sized was scarred with numerous flaws that were VERY visable to the naked eye. We ask for the manager and they were not there.
We asked to fill out a complaint cardbut to our dismay it was not an option. Then we were given a business card of the number for the manager which happenned to be on vacation at the time. Needless to say we tried calling that number and it just went straight to the store we had just been at. We left in dissapointment and disbelief at the fraud that never should have happenned. Case and point we will have to be dealing with these yahoos until this is resolved.
This is not the end and to anyone that tries to deal with this company I would suggest that you be very aware of the fraudulent activity that may accure. This is a special event in two peoples lives and for people to be screwing with peoples emotions in this manner is absolutly unexceptable!
Christopher
Converse, Texas
U.S.A.
We told her this was not the right ring and then she proceeded to have us try it on. yes it fit, but that was not what was in question. The real diamond had no flaws to the naked eye and was beautiful. The diamond we received after getting it sized was scarred with numerous flaws that were VERY visable to the naked eye. We ask for the manager and they were not there.
We asked to fill out a complaint cardbut to our dismay it was not an option. Then we were given a business card of the number for the manager which happenned to be on vacation at the time. Needless to say we tried calling that number and it just went straight to the store we had just been at. We left in dissapointment and disbelief at the fraud that never should have happenned. Case and point we will have to be dealing with these yahoos until this is resolved.
This is not the end and to anyone that tries to deal with this company I would suggest that you be very aware of the fraudulent activity that may accure. This is a special event in two peoples lives and for people to be screwing with peoples emotions in this manner is absolutly unexceptable!
Christopher
Converse, Texas
U.S.A.
5 Updates & Rebuttals
Cory
San Antonio,Texas,
U.S.A.
Did You
#2Consumer Suggestion
Mon, January 21, 2008
Get any paperwork on "the perfect" ring when you bought it? You should have gotten an appraisal that includes all the information, to include the carat weight, color and clarity of the diamond(s). What type of ring did you buy, diamond wise and what did you pay for it? When we size a ring at my shop, it normally takes a day or two at most. When I take in a ring at my shop, I put down a brief description of the ring and stones and test the stones in front of the customer when I take it in AND when I return the ring to the customer. Read the post here about the women who claimed she got a CZ back and didn't find out for SIX months until she took it to another jeweler. If I test the stone(s) in front of the customer, when I return their item, I can't have that problem months later. It was a good idea. IF you had gotten a full appraisal on the ring when purchased, you have proof the stone wasn't the same. IF there is any doubt and you have an appraisal, don't accept the ring. Make an appointment with the manager AND the district manager at the store to compare the appraisal with the stone in the ring they are trying to return to you. If there's a difference you have proof. If not, you're out of luck.
Nancy
Steilacoom,Washington,
U.S.A.
go the the peoples court
#3Consumer Suggestion
Mon, January 21, 2008
IF you have all the documentation about the diamond (apraisal etc) then contact them and tell them if things are not made right you will contact the peoples court and sue them on national TV.
Nancy
Steilacoom,Washington,
U.S.A.
go the the peoples court
#4Consumer Suggestion
Mon, January 21, 2008
IF you have all the documentation about the diamond (apraisal etc) then contact them and tell them if things are not made right you will contact the peoples court and sue them on national TV.
Nancy
Steilacoom,Washington,
U.S.A.
go the the peoples court
#5Consumer Suggestion
Mon, January 21, 2008
IF you have all the documentation about the diamond (apraisal etc) then contact them and tell them if things are not made right you will contact the peoples court and sue them on national TV.
Nancy
Steilacoom,Washington,
U.S.A.
go the the peoples court
#6Consumer Suggestion
Mon, January 21, 2008
IF you have all the documentation about the diamond (apraisal etc) then contact them and tell them if things are not made right you will contact the peoples court and sue them on national TV.
