1, Report:
#499345
Posted Date:
Nov 18 2009
Custom Silk Creations -- READ THIS FOR $ BACK Order never received, never responded to phone calls emails, worse service ever, Internet
Last year I placed my order through custom silk creations and like everyone else here, I never received the order. Susan was a complete scam artist and said she would send pictures and never did.
The reason I write this---I got my money back. I see a lot of people say t...
Entity
Custom Silk Creations
Categories: Wedding Services
2, Report:
#493844
Posted Date:
Sep 12 2009
Custom Silk Creations Wedding Flower Store - Susan Ketchum Wedding flower not delievered. No communication. Rude Service. No refund! Added Wedding Stress. Internet
I ordered my wedding bouquets and decorations from CSC in January 09. My wedding wasn't until August. I never receieved my flowers.
I sent over 20 emails trying to get my questions answered and see about the progress. However, they were rarely answered. I also tried to call severa...
Entity
Custom Silk Creations Wedding Flower Store - Susan Ketchum
Categories: Wedding Services
3, Report:
#492234
Posted Date:
Sep 09 2009
Custom Silk Creations Wedding Flower Store Susan Ketchum CUSTOM SILK CREATIONS CSC FLORALS CUSTOM SIL FLOWERS [email protected] CSILKC.COM STEAL YOUR MONEY AND LEAVES YOU WITH NOTHING, NOT EVEN A FLOWER PETAL! Internet, Pennsylvania
PUT IT THIS WAY.... SHE STOLE OUR MONEY FOR SOME SILK FLOWERS! WE PAID 1246.00, AND WAS RIPPED OUT OF 367.00. FLOWER WE NEVER RECIEVED FOR OUR WEDDING. SHE WON'T RETURN CALLS, EMAILS, MESSAGES, OR GIVE A REFUND. HELL! WE EVEN ASKED HER TO JUST SEN...
Entity
Custom Silk Creations Wedding Flower Store Susan Ketchum
Categories: Florists
4, Report:
#486636
Posted Date:
Aug 28 2009
Custom Silk Creations, Susan Ketchum csc, csilkc.com She has a great website but won't deliver your products! She'll take your money and give you nothing but headaches. Don't purchase from her! Johnstown Pennsylvaina
I put in an order for my wedding flowers with Customer Silk Creations on June 17th, 2009. I paid for my entire 21 piece set, plus a few extra corsages and bouts right away. I got notified of her getting my payment on June 22nd, 2009.
She called me on July 15th (just a f...
Entity
Custom Silk Creations, Susan Ketchum
Categories: Wedding Services
5, Report:
#455217
Posted Date:
Jun 08 2009
Custom Silk Creations Susan Ketchum DO NOT USE CUSTOM SILK CREATIONS! SHE WILL RIP YOU OFF AND RUIN YOUR WEDDING! Johnstown Pennsylvania
I made my purchase with this company on 2/7/09. It took forever to talk to Susan about what kind of flowers I wanted, not the 16 days she promises on her site. In that phone conversation she told me to expect my bridal bouquet picture by March 31, 09 and that once I approved that pi...
Entity
Custom Silk Creations Susan Ketchum
Categories: Florists
6, Report:
#459266
Posted Date:
Jun 07 2009
Custom Silk Creations - CSC, Do not order flowers from this CRAZY LADY... she will rip you off!! Johnstown Pennsylvania
Susan Ketchum is nothing but a FRAUD!! I ordered my wedding flowers from her on Feb. 21st, paid in full! It says on her website that you will receive a consultation call from her on a Wednesday to go over your flower order, if she does not get a hold of you she will continue to call...
Entity
Custom Silk Creations - CSC
Categories: Wedding Services
7, Report:
#443876
Posted Date:
Apr 15 2009
Custom Silk Creations RIP OFF, DO NOT USE, BUYER BEWARE Johnstown Pennsylvania
I have been dealing with this company since February 22, 2009, when I placed an order for a 20 pc wedding flower set. It has been nothing but aggravation, frustration and ruined wedding dreams since day one. She does NOT return phone calls or emails. I was promised a picture of my f...
Entity
Custom Silk Creations
Categories: Wedding Services
8, Report:
#353422
Posted Date:
Apr 10 2009
Custom Silk Creations Does not deliver what she promises Johnstown Pennsylvania
I ordered flowers form her on 25 Jun 08 after recieving an email from her telling me that I can pay a rush fee and have a 5 day turnaround. I payed the extra fee and heard nothing from her until 1 week later when she called me to discuss the flowers I wanted. At this point I express...
Entity
Custom Silk Creations
Categories: Wedding Services
9, Report:
#428867
Posted Date:
Feb 27 2009
Custom Silk Creations And Wedding Flower Store took money, no calls, no response, no flowers, just a reciept where they processed the charge Jonestown Pennsylvania
Ordered flowers for my sons wedding (Dec. 2008). After $$$ taken out of bank, no response. To emails, phone calls, messages. Finally 1 email....On vacation be back Monday. This was on Jan. 15, 2009. Then nothing. When I disputed the transaction with my bank, they responded with NO R...
Entity
Custom Silk Creations Wedding Flower Store
Categories: Advertising / Deceptive
10, Report:
#420263
Posted Date:
Feb 05 2009
Buyer Beware!! RIP OFF Johnstown Pennsylvania
BUYER BEWAREPOOR CUSTOMER SERVICE-NOT AT ALL WHAT SHE LEADS YOU TO BELIEVE. I placed my order with Custom Silk Creations on October 22, 2008. I waited patiently for my consultation with Susan, which is supposed to take place within 14 days of your order on a Wednesday. I emailed th...
Entity
Custom Silk Creations
Categories: Florists
11, Report:
#392629
Posted Date:
Nov 19 2008
Custom Silk Creations SCAM ARTIST! BEWARE!!! DO NOT BUY FROM THIS PERSON!!! Johnstown Internet
I purchased a 24 PC CUSTOM WEDDING FLOWER SET on 6/5/08 from this company for my son's wedding in May. Her reply email stated Thank you for your order! We hope you will enjoy your new purchase. This email is to confirm we have received your order and are processing it. Please print ...
Entity
Custom Silk Creations
Categories: Florists
12, Report:
#387944
Posted Date:
Nov 04 2008
Custom Silk Creations you can do better! not well made, wrong colors, overall poor product! Johnstown Pennsylvania
This story is somewhat long but I will make it short and sweet to inform you of all of the wrong doings. At first the emails were quick in response, and I was impressed seeing as I tried before to order through IDoBouquets.com and they were unreachable and just took my money (there'...
Entity
Custom Silk Creations
Categories: Internet
13, Report:
#387522
Posted Date:
Nov 03 2008
Custom Silk Creations DO NOT ORDER FLOWERS FROM HERE Johnston Pennsylvania
I have tried to contact her several times just to discuss the order,and have not been able to get a hold of her through e-mail or telephone. However, when I wanted to ask about placing an order, she gave me a response right away, seeming real assuring that she was a reputable perso...
Entity
Custom Silk Creations
Categories: BBB Better Business Bureau
14, Report:
#371344
Posted Date:
Sep 09 2008
Custom Silk Creations Untruthful, empty promises, doesn't full fill orders, keeps you hanging and doesn't care Johnstown Pennsylvania
I'm getting married September 20th, placed my order in June. I was suppose to get pictures for approval July 21th, guess what no pictures. I called so many times it isn't even funny. I even asked her if you our unable to process my order please let me know I understand if your bu...
Entity
Custom Silk Creations
Categories: Wedding Services
15, Report:
#368516
Posted Date:
Aug 31 2008
Custom Silk Creations Does not deliver product, very unresponsive, makes fun of you when questioning your order 403 Luzerne Ave Pennsylvania
On multiple occasions I emailed these people questioning where my flowers were. In May I placed the order and according to the site, I would have everything within 6 weeks. Well, here I am in August still waiting.
Every time I asked for an update, I was told LOL with some stupi...
Entity
Custom Silk Creations
Categories: Liars
16, Report:
#352905
Posted Date:
Jul 30 2008
Custom Silk Creations, Susan Ketchum Custom Silk Creation, untruthful, did not fulfill needs, fraud, does not care what she does to anyone Johnstown Pennsylvania
Susan Ketchum has absolutely made my life a current nightmare. My wedding date is August 30, 2008. As I began planning my wedding I knew I wanted to get silk flowers for my wedding. I began looking online for the perfect company. Thats when I found custom silk creations. This websit...
Entity
Custom Silk Creations, Susan Ketchum
Categories: Florists
17, Report:
#353982
Posted Date:
Jul 30 2008
Custom Silk Creations Sent flowers late and won't give refund and won't return email or phone call!!! Pennsylvania Internet
I had purchased a toss bouquet, and 1 corsage. So I then emailed Susan and let her know that I actually meant to order a Mother's corsage. She emailed back to me and said that's ok I will take care of you and send you 2. I then sent an email back stating ok so I am getting 2 cor...
Entity
Custom Silk Creations
Categories: Florists
18, Report:
#355550
Posted Date:
Jul 30 2008
Custom Silk Creations Was given many excuses but never any evidence my product was being made Pennsylvania Internet
On May 22nd, 2008 I placed an order with Susan Ketchum at www.csilkc.com for my ceremony flowers. I had planned to order my reception flowers from her as well after seeing how my ceremony flowers came out, but never got the chance.
Susan's website states that all customers will r...
Entity
Custom Silk Creations
Categories: Wedding Services
19, Report:
#282579
Posted Date:
Jan 26 2008
Custom Silk Creations Order took over 5 months to complete! Refuses to give proper refund or even store credit! Internet Internet
This is the excerpt from the BBB complaint I had to file last winter:
I purchased a 28 piece silk flower package from Custom Silk Creations on July 7, 2006. I was called promptly by Susan to give the owner details about my order. Since then, it has been a nightmare. I was told I ...
Entity
Custom Silk Creations
Categories: Florists
20, Report:
#243625
Posted Date:
Apr 19 2007
Custom Silk Creations , Wedding Flower Store Susan Ketchum unfulfilled advertising untruthful emails does not care about bad report on BBB low-quality craftmanship unacceptable tone Johnstown Pennsylvania Internet
On January 29 I paid Susan(Custom Silk Creations)for a 16 peice wedding flowers set. She was to email me a picture of my bouquet and obtain approvial prior to shipping. She did, on February 14 email 2 pictures however they did not in any way resemble what I had ordered.
Her web ...
Entity
Custom Silk Creations Wedding Flower Store Susan Ketchum
Categories: Internet