1, Report:
#1509541
Posted Date:
Jun 30 2021
Value City Furniture Sold pieces of furniture that were not in stock when the said it was. Invoice 59-240527 Baltimore MD
So I went and bought a couch and a chair and a half on May 22, 2021. The color I chose was because I was told that they were in stock and delivery date was set for July 02, 2021. I was ok with that, rather long wait for something IN STOCK. I called two days ago to confim delivery. D...
Entity
Categories: Furniture store, Home Furniture, furniture, furniture delivery
2, Report:
#1491714
Posted Date:
Feb 14 2020
Ashley Furniture Ashley Home Store They don't deliver all of the parts of the furniture Columbia maryland
Warning...don't ever go to Ashley Homestores in Columbia, MD. I spent over $3,000.00 in their store and my boyfriend spent around $5,000.00 as well all in the same day. I ordered a bedroom set. 8 weeks later my furniture came. One of the pieces was a dresser with a mirror. ...
Entity
Categories: Home Furniture
4, Report:
#1442296
Posted Date:
May 10 2018
Value City Furniture Natalie Steven Arun Sharma They knowingly lied about their 5 Year Protection Plan East Brunswick New Jersey
I was assured by the sales person that the Rect table w/marble inlay would be protected by their 5 Year Protection Plan if I purchased it, which I did. Then, 3 years later when a ceiling fan fell down on the table and cracked one of the tiles, I called to let the know that it needed...
Entity
Categories: Furniture, Home Warranty Companies, merchant services, RIP-OFF
5, Report:
#1395807
Posted Date:
Aug 27 2017
Value City Furniture Provided horrible customer service and theirs to rip me off when it came to payment. Northlake Illinois
If I could give this company ZERO stars I would. My wife and I ordered new furniture for our home and the whole experience was terrible. After multiple failed deliveries and rescheduling on their time and not mine this was a disaster. Also, during a delivery for our glass table they...
Entity
Categories: Consumer Services
6, Report:
#1385287
Posted Date:
Jul 13 2017
value city furniture Acceptance Now rip off don't be fooled STERLING HEIGHTS Michigan
To make it quick. They tell you that is 45% APR. No they take half of your payments per month talking about a rental fee but do not explain that. So you end up owing thousands of dollars for $600 couch......
And each time you call them and ask them why your bill is so high they ...
Entity
Categories: Rental Stores
7, Report:
#1373854
Posted Date:
May 18 2017
Acceptance Now Professional thieves Harrisburg Harrisburg
We purchased our furniture at value city furniture in harrisburg. Just like most of the country we had to finance our furniture. We never knew there was a correlation to rent a center until we registered the account online. When we purchased the furniture we were told there was a...
Entity
Categories: Questionable Activities
8, Report:
#1357326
Posted Date:
Feb 21 2017
Value City Furniture Mutiple Chemical Sensitivity Falls Church Nationwide
In October 2016 I purchased a sofa from VCF. A few weeks later I called to have the sofa picked up due to the toxic fumes I was smelling. The sofa was picked up on November 23, 2016, and no replacement sofa was delivered.Value City picked up my original couch on Nov 23, ...
Entity
Categories: Furniture & Furnishings
9, Report:
#1354377
Posted Date:
Feb 06 2017
GREAT AMERICAN FINANCE Beware of this Company COLUMBUS Ohio
I went to the Value City Furniture Store to buy a bedroom set for my daughter. I applied credit and they declined. So they told to go applied GAFCO then I did. So I got approved. Then I got the bedroom set delivered to my house August 13 2015 so then everything went fine. Last yea...
Entity
Categories: Financial Services
10, Report:
#1341775
Posted Date:
Dec 07 2016
Value city furniture VCF I searched queen beds with mattress it showed 616 results under queen bed with mattres i scrolled down found one i wanted to purchase and read the description. No where in the description does it say that mattress is not included so i ordered it paid for it and went and picked it up. It does not come with mattress Columbus Ohio
I went online to order a queen size bed with a mattress for my granddaughter. I chose value city furniture.
I the keyed in queen beds with mattress it said showing results of queen bed with mattress.
I then scrolled down and chose the one i wanted to purchase after reading the d...
Entity
Categories: Department & Outlet Stores
11, Report:
#1339856
Posted Date:
Nov 26 2016
Value City Furniture Acceptance Now Scams and poor customer service Woodbridge Virginia
In November 2015, I went to Value City with the hopes of purchasing a new living and dining set, I had to throw away my old furniture because it was a bit worn out, my mom was coming to stay at my house after emergency brain surgery, and I needed her to be comfortable. I've always...
Entity
Categories: Furniture & Furnishings
12, Report:
#1322454
Posted Date:
Aug 15 2016
Value city furniture in Orland park illinois Warranty ripoff Orland park Illinois
omplaint Details
Purchased a sofa from value city furniture and also purchased the extended warranty. Value city provides the contractor for any warranty issues however the contractor they are using are not honoring the warranty and keep cancelling or not showing up to appointment. ...
Entity
Categories: Warranty Companies
13, Report:
#1320913
Posted Date:
Aug 05 2016
value city furniture the chair i purchased in Feb. broke. i have an extended warrenty. it was supposed to be fixed on 8-3-16. i was told they could not contact me because my phone number was not in service,thats a lie. i was told it could not be fixed until 8-15-16. i asked for my money back on the chair. they refused telling me i had only seven from the time of purchase to get a refund. this chair is a piece of trash and i expect a refund. merrillville Indiana
i purchased this elctric reclining chair in feb. 2016. last week the chair broke(it is leaning severly to the left) i was given a repair date of 8-3-16,the repair person never called or tried to contact me(to the best of my recollection). I talked to the manager at Value city furnit...
Entity
Categories: Furniture & Furnishings
14, Report:
#1293014
Posted Date:
Jul 21 2016
Ashley Furniture Value City DOESN''T STAND BEHIND EXTENDED WARRANTY Langhorne Pennsylvania
We purchased 2 recliners with matching ottomons that were over $500 each from Ashley Furniture in Langhorne/Oxford Valley, PA (also known as Value City). We purchased (for an additional fee) an Extended No Worry Warranty for 5 years and 4 years later, the ...
Entity
Categories: Upholstery
15, Report:
#1313055
Posted Date:
Jun 23 2016
Acceptance now District manager Scott Employee Chris & Nicole Rude and unprofessional Lexington Kentucky
Well on Memorial Day 2016 I went in to purchase a full bedroom set and found out I liked I had applied online prior to visiting the Lexington VCF so I knew what I could afford to purchase. We filled out all the paperwork was informed of the great holiday promotion with X amount do...
Entity
Categories: Furniture & Furnishings
16, Report:
#1302320
Posted Date:
Apr 28 2016
Value city Furniture sold me the 7 year insurance in 2013 and did not honor it in 2014. said that the handles for my sectional were not covered. my chaise is in a reclined position and will not go back up. Fairview Hieghts Illinois Illinois
i paid $250.00 for the insurance ans $1,800.00 for the sectional. i am furious that they lied and said anything goes wrong with it within 7 years they would fix it or replace it.. that was a bold face lie!!!! i am disabled and believe they took advantage of meI purchased a lea...
Entity
Categories: BBB Better Business Bureau
17, Report:
#1276739
Posted Date:
Dec 29 2015
value city furniture stores American Signature furniture they sold me leather furniture that began reeling one year after having it. west mifflin pa Nationwide
I purchased 2 white leather theatre loveseats and a matching reclining sofa in fall of 2012 from Value City Store in West Mifflin PA after the first year the leather started showing signs of peeling and cracking it got worse and now there are...
Entity
Categories: Furniture & Furnishings
18, Report:
#1268351
Posted Date:
Nov 16 2015
Value City Furniture Don't fall for the fabric protection warranty Nationwide
I purchased the fabric protection for a sofa and, lo and behold, when I filed a claim for a stain that I could not remove, it gets denied. Somewhere in all of the fine print and legal mumbo jumbo lies a clause that the claim must be filed within 10 days or it's not covered. This cer...
Entity
Categories: Furniture & Furnishings
19, Report:
#1254053
Posted Date:
Sep 10 2015
Roberts Furniture-Jay Roberts Owner Oops Furniture Furniture Quality Poor-Owner Fully Aware Hampton Virginia
On June 1, 2015, I contacted Jay Roberts by sending a certified letter with signature required (since all other methods of contact were not accepted by him). The reason I contacted the owner of this furniture store is stemming from a 2014 issue that he would not address that spill...
Entity
Categories: Furniture & Furnishings
20, Report:
#1249038
Posted Date:
Aug 17 2015
Acceptance Now 120 days SAC, different pay off date than normal monthly payment. They then hit me with $700 in rental fees which was over half of my purchase. Greenwood, IN Nationwide
I purchased a couch from Value City in Greenwopd, IN and did their 120 day SAC which is offered through Acceptance Now, which has an office in the store. The payoff date was different than my payment date each month and when they called to remind me that my payment was due, they ...
Entity
Categories: Financial Services
21, Report:
#1239145
Posted Date:
Jul 01 2015
Value City RAC Program Con Artist cuyahoga falls Ohio
I had a lady drive thorugh my house and I was waiting for the insurance company to write the checks out and I found some furniture at Value City and I used the RAC program which is a straight rip off. My furniture was only 900.00 and about time I pay it off it will have cost me 2300...
Entity
Categories: Furniture & Furnishings
22, Report:
#1235328
Posted Date:
Jun 13 2015
Fragrance Hut Value City Beauty Won't Correct Delivery Issue Internet
I placed two orders on their website and received an email a few days later stating both orders shipped. I tracked them via USPS and waited patiently for them to arrive. I was excited to get two awesome colognes at a great price. The deliver date arrived and it said they were deli...
Entity
Categories: Specialty Stores
23, Report:
#1228883
Posted Date:
May 13 2015
Value City Furniture Poor service, rude personnel if one complaints, poor quality repairs and poor craftmanship. North Olmsted Ohio
I purchased a recliner chair from Value City Furniture in North Olmsted. After about ten months of un-frequent use (one to two hours siting per day), the stitching on the front side of the back support and along the grove became undone to the point where you could see gaps in t...
Entity
Categories: Furniture & Furnishings
24, Report:
#1221014
Posted Date:
Apr 08 2015
Value City Furniture DONT EVER BUY ANYTHING FROM VALUE CITY FURNITURE BROOKLYN Ohio
I bought 4900.00 worth of furniture and they keep pushing the date back...it's been almost a month and I still don't have all my furniture. This is crazy. Never buy anything from value city they have almost a thousand BBB reports over the last 3 years 400 in the last year.
Entity
Categories: Furniture & Furnishings
25, Report:
#1214238
Posted Date:
Mar 08 2015
value city youngstown, ohio uniters warranty company did not honor my 7 yr warranty that was purchased. my furniture is only 4 yrs.old.we spent thousands of dollars on our living romm furniture. the fabric on the cushions bubbled and pealed off .we sent many letters, called frequntly.sent pictures of the damage...with no response for honest assistance. Youngstown,ohio
they say our warranty does not cover that type of damage.I would like to know what good is it to prurchase a warranty if they have these fine lines that say it is not covered by your warranty? i am totally disappointed , will spread the word of my poor experience with this company a...
Entity
Categories: Warranty Companies