- Report: #1357326
Complaint Review: Value City Furniture - Nationwide
Reported By:
J. Holloman -
Alexandria, Virginia, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Value City Furniture
Nationwide, USA
Phone:
855-282-3166
Web:
vcf.com
Categories:
Business Rating:
(0)
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Value City Furniture Mutiple Chemical Sensitivity Falls Church Nationwide
In October 2016 I purchased a sofa from VCF. A few weeks later I called to have the sofa picked up due to the toxic fumes I was smelling. The sofa was picked up on November 23, 2016, and no replacement sofa was delivered.
Value City picked up my original couch on Nov 23, 2016, and they did NOT leave a replacement couch.
For your review I am attaching:
1-copy of my original purchase order receipt
2-copy of the advertisement for the sofa
3-copy of the content label
4-copy of bottom of couch showing repair
1-when I original purchase the couch I refused delivery since the bottom of the couch was torn. I called the main office and was assured that the replacement couch would be new. As you can see I was charged twice for the mattress and box spring. My original purchase of the bedding included a couch for $399 which was returned since it did not fit into my elevator. I should not have been charged a delivery charge since the total was over $1,000.
2. As you can see the ad does not mention anything regarding polyurethane, and my sales person did not make mention either.
3-the label states couch contains 90% polyurethane foam
Possible causes
•Polyurethane foam contains 61 toxic chemicals which emit fumes into the air, according to researchers from Duke University. Some foam mattresses are also treated with chemical flame retardants.
Multiple Chemical Sensitivity
•Multiple Chemical Sensitivity is a condition where some people develop allergic reactions to their environment. MCS sufferers react to substances like the toxic chemicals in bedding which include polyurethane foam and the flame retardants that they are treated with.
Symptoms
•Usually people with MCS have weakened immune systems and they exhibit symptoms that include dizziness, nausea, memory problems, hives, rashes, flu-like symptoms and difficulty breathing after being exposed to polyurethane foam bedding and pillows.
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Manufacturer's Warning
•Manufacturers warn their customers that polyurethane foam mattresses and pillows give off a harmless chemical odor. They state that the bedding needs airing out for a few days in order for the allergy-triggering fumes to be eliminated.
VCF has refused to refund my $2,030
