1, Report:
#1510111
Posted Date:
Aug 17 2023
RockAuto.com Sent me incorrect part and won't pay for shipping back to them Normandy Wisconsin
This company is the worst! They sent me the incorrect part and to add insult to injury, they want me to pay for the shipping back to them! Unbelievable! This is for my work van and now the back door will have no latch because they did not send the right part! JUST AS BAD AS THAT- TH...
Entity
Categories: Auto Parts
2, Report:
#1524743
Posted Date:
Feb 28 2023
Rockauto.com Sent wrong part that couldn't be determined without opening the package then wouldn't accept return because package was opened.
Sent wrong part that couldn't be determined without opening the package then website wouldn't accept return because package was opened. Couldn't find a way on the website to speak with human.
Entity
Categories: Auto Parts
3, Report:
#1523601
Posted Date:
Dec 31 2022
RockAuto They charged what they want where suppose to credit me back when they received the parts but only gave me partial credit and then they blocked off my email Madison Wisconsin
Purchased a steering unit and with a three-year warranty after 9months he went out they did not have a replacement so they requested to return the part for the full credit and this part has a cost charge what I had to return the call prior, and they did charge me for returning the c...
Entity
Categories: Auto Parts
4, Report:
#1519176
Posted Date:
Jun 18 2022
RockAuto Core Fee Not Refunded or Acknowledged - Even Though I Shipped It Madison WI
This is in regards to an order in which I purchased four new brake calipers, along with a master cylinder from RockAuto on 5/14/2022 for a total of $421.47. The order required me to return the four existing calipers on my vehicle as a core fee. The core fee for the front caliper...
Entity
Categories: Car Parts & Accessories
5, Report:
#1511682
Posted Date:
Sep 07 2021
ROCKAUTO.COM they sent the wrong part and during install it was found to be wrong part they won't replace it with the right part.
I had purchased a part but Hurricane Ida caused me to wait to do repair and now I went to fix the car because my other was damaged by the storm and the part doesn't match the plug on the altenator so I am stuck with a wrong part no car and a company refusing to fix their mistake bec...
Entity
Categories: Auto Parts
6, Report:
#1511029
Posted Date:
Aug 16 2021
rockauto RockAuto sold me a faulty drive shaft & won't accept the return Sugarland, TX rockauto
My huband ordered a repalcement drive shaft & rear strutts for my 2007 Toyota Highlander 4 weeks ago.
We paid $300 for shipping. The rear strutts were front ones. Our mechanic attepmted to install the drive shaft. He said it was poorly machined.
We contacted RockAuto through their w...
Entity
Categories: Auto Parts
7, Report:
#1501470
Posted Date:
Nov 02 2020
![](https://www.ripoffreports.com/report-images/45*34/docs/r1501470-dfs63s-lea6grjndn.png)
Rockauto.com Had a part put on that was defective and in order to get another I had pay for it even when it’s under warranty Madison Wisconsin
Ordered a electric rack and pinion for my Ford truck and a mechanic put it in and did everything correctly installing it. Then in less than a week that mechanic has reset the steering several times and I have had the front alignment. The mechanic that installed it and the ford deale...
Entity
Categories: Auto Parts
8, Report:
#1500569
Posted Date:
Oct 05 2020
![](https://www.ripoffreports.com/report-images/45*34/docs/r1500569-s1etbb-kovaobnmus.png)
Rockauto Refused to exchange or refund a wrong auto part Madison Wi
Ordered front parking brake cable for my 1997 Chevy Camaro z28. My original cable got rusted and fell apart. There were only two options available on Rockauto, both with the same length. I assumed the cables were identical, but differ in quality. I ordered a pro version. When the ca...
Entity
Categories: Auto Parts
9, Report:
#1499840
Posted Date:
Sep 15 2020
ROCKAUTO.COM Customer service Catherine / Jeff/ Rodney They send me the wrong regulator on my 2010 for Expediton Madison, Wisconsin
Hello i need...
Entity
Categories: Auto Parts
10, Report:
#1498378
Posted Date:
Aug 04 2020
Rock Auto LLC Sent wrong parts and would not allow return or replace Madison Wisconsin
I ordered some parts for a project vehicle from their online store. Their system choose the parts based on the vehicle I entered. This was a project car so not worked on everyday. When I did start installation of the parts they were the wrong parts, not for the vehicle that I ordere...
Entity
Categories: Auto Parts