AA Auto
Wilmington,#2UPDATE Employee
Mon, September 14, 2015
This customer purchased an Administration Plus USA contract through AA Auto Protection. The insurance carrier on the contract was Western insurance. Western Insurance was liquidated by the Utah State insurance Commission due to losses in the construction industry. Administration Plus was forced to cease operation due to the loss of their insurance carrier.
cc_rider
Palmer Lake,#3Consumer Comment
Thu, December 27, 2012
We also have lost everything on a policy we paid in full to this warranty broker. They are also in our case, telling us the insurance company which pays for the repairs had problems and went into liquidation.
One of our issues is that AA Auto Protection advertises that they have over 60 years of combined service contract industry experience, select companies by screening AM Best ratings, insured and re-insured administrators, continuously monitor the administrators we offer policies for ...
We did not know that the Administrator or the insurance company involved with our contract had problems, but we did expect AA Auto Protection to know.
We also expected them to take some action with us as the issues with the insurance company were happening during or shortly after they sold us the policy. They continued to take our money on the payment plan as Western Insurance was liquidating. We were never contacted by them on the failing company.
I want to let people know we had a similar experience with this company. We have a long history of dealing with AA Auto Protection with other policies that we had no issue with. On this policy however we are at a loss to understand why they have acted the way they have so far, which is really bad.
I am holding back on further details at this time as I have sent a letter to the president of AA Auto Protection and we are waiting for a response.
I will file a full report on this site with the outcome of our complaint after they respond to our letter.