- Report: #1521832
Complaint Review: Air BnB - Florida
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Author Confirmed
Why?
Air BnB
Florida, United States
Web:
www.airbnb.com
Categories:
Business Rating:
(1)
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Air BnB Mae-customer service supervisor Refused refund Florida
Booked short weekend in Nashville for November 11th. Medical complications forced me to cancel over 30 days in advance. First told by air bnb I had to submit wriitten proof of illness. I refused ad that is protected health information irrelevant for refund.
Owner if property saud refund was up to air bnb. They said it was up to owner. When I pushed to talk to supervisor, all I received was a notice frim "Mae" who stated she was closing the claim. I didnt receive any more communication, info on a refund and was blockef on further complaints.
That is the way air bnb conducts business. Very poor practice. So i paid hundreds on a house that wad cancelled far in advance with the ability for them to rent it again while I still paid for it. Big big rip off. Air bnb should go under with these tertible practices.
