- Report: #1481703
Complaint Review: Airbnb - San Francisco California
Reported By:
Ann -
San Diego, California, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Airbnb
888 Brennan St. San Francisco, 94103 California, United States
Phone:
1-855-424-7262
Web:
Airbnb.com
Categories:
Business Rating:
(0)
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Airbnb Host REFUSED SERVICE DOG - Terrorized us for 3 days Airbnb wont refund - San Francisco California
We showed host service dog certificate and she still charged us a fee (ILLEGAL) and then stil refused to let our dog into home ?? Airbnb states they wont refund ....I will sue them - these laws making it illegal to refuse a service dog are protected by the DOJ (Dept of Justice) and ADA. Some lakey named Emma lies that she is in the legal dept. and dismisses me.
Keeps harrassing me and telling me host doesnt remember EVEN though I remind them my husband was there and that makes 2 against 1 ! Please send me a lawyer in San Diego - this was a tragic situation and caused medical problems/pain and suffering that frankly, are ongoing. I have an open and shut case and they have been proven guilty on this before.....
1 Updates & Rebuttals
Jim
Beverly Hills,California,
United States
Go Hire An Attorney
#2Consumer Comment
Thu, July 11, 2019
Websites don't just send a lawyer to you for free; they won't even send you a lawyer for a fee. If you are going to pursue the case, then go out and hire a lawyer to write a legal letter to collect the fee back. Will the lawyer charge you? Maybe; lawyers don't often work civil cases for free. But Airbnb should technically not charge you a fee under the ADA for a licensed service dog and you would be entitled to a refund.
On another point, your ongoing medical problems and pain are irrelevant since none of that has to do with your case, nor would the who said what because the oral conversations don't matter. The only issue to focus on is that they charged you a pet fee when your service dog was properly licensed as such.
