- Report: #1534853
Complaint Review: Aliso Ridge Behavioral - Aliso Viejo california
Reported By:
David -
Laguana Hills, CALIFORNIA, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Aliso Ridge Behavioral
200 Freedom Aliso Viejo, 92656 california, United States
Phone:
949 900 8600
Web:
N/A
Categories:
Business Rating:
(1)
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Aliso Ridge Behavioral OC specialty Health hospitals Signature Health Insurance fraud!! Aliso Viejo california
My 12-year-old daughter was admitted to Mission Hospital for mental health for an attempted suicide. After spending the night in the hospital, I was given a choice to decide which hospital would be best for my daughter voluntarily. I felt that because of the location of my home, Aliso Ridge Behavioral Health was a good option. My daughter was not placed on a 72-hour hold or a 5585. When I arrived at Aliso Ridge Behavioral Health with my daughter, I was uncomfortable and, at that time, told the staff I wanted to have my daughter moved immediately to UCI hospital as I knew they had beds available and that they had better all-around services for my daughter. When I requested the move, my daughter was still in the ambulance and not in the custody of Aliso Ridge Behavioral Health. When I requested to have my daughter moved, they asked me to sit in a room with several staff members. My daughter was still in the ambulance at this time. They began to tell me that they would send a package to UCI if I'd let her stay the night, they would transfer her in the morning, and that UCI had no beds available at this exact time. This was untrue, which can be verified. They convinced me to let me "stabilize" my daughter and transfer her in the morning. I agreed to do this. The floor supervisor then proceeded to walk me out and told me he was placing my daughter on a 72-hour hold. Although, I brought her in voluntarily. This was only to keep a patient in the facility and profit over the patient. The following day, I went to Aliso Ridge Behavioral Health to ask about my daughter's transfer. After sitting for 70 minutes, the discharge nurse named Amir said the package was sent over to UCI and was waiting. I went home and called Gigi, the head nurse at UCI, and said that no package had ever arrived at their facility, but they had beds, and we were willing to accept my daughter. However, they just needed the paperwork to be sent. I immediately drove back to Aliso Ridge Behavioral Health. Then, a patient advocate named Michael came out and said that he could not transfer her to UCI because they had no beds and did not accept 5585 patients, which is false because they accept and issue 5585 patients. When I confronted Michael about this, he told me my daughter refused to be transferred and had the right. During this time, I reached out to my attorney, who contacted the CEO and medical director, and a plan was made to release my daughter's AMA and have her transferred to UCI through medical director Dr. Udress. When I spoke to him, he also questioned why I was pulling my daughter and began trying to sell me on staying. We agreed that Dr. Singh would call that night and make arrangements to release her. But then, Dr. Singh refused to follow through. After my daughter was released, I learned that Aliso Ridge Behavioral Health went and told my daughter that I was "causing trouble and not being nice." They said this to a 12-year-old mental patient, and she felt they would retaliate against her, so she began saying sorry out of fear (she will, when ready, sign an affidavit). I owned a six-bedroom mental health facility in Laguna Hills, California that was recently sold. I am, unfortunately, very familiar with all the underhanded tricks in this world. I would never have expected this from an institution the size of Signature Health, Aliso Ridge Behavioral Health. Please investigate the lies, deceit, and practices that must end.
