I called to check the status of a refund and got hung up on, yelled at, lied to (they promised a promotional credit and they never did anything about) and humilated. I got yelled at and humiliated. They changed their stories mulitple times about the status of the returns.
They are trying to blame the current pandemic for everything including bad service. They will not deal with third party sellers who are fradulent even when you file A to z claims. They threatened to close my account and also have over charged me in the past.
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