- Report: #1511488
Complaint Review: American Home Shield - Batavia IL
-
Author Not Confirmed
Why?
American Home Shield
1051 North Kirk Rd Batavia, 60510 IL, United States
Phone:
866 790 5972
Web:
AHS.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
American Home Shield AHS they overcharged me, it took 3 weeks to get my refund and they still showed a past due balance. Batavia IL
On august 4, 2021 i called to ad the electronics to my plan. i was told it would be an additional $15.00 per month. the next day i noticed 2 charges to my credit card. one for $119.88 and one for $61.98. i called to see what those were for. i was told one was for the electronics ad on and the other was for roof leak protection ad on. i did not ad roof leak protection.
i have a brand new roof still under warranty. so this means the csr took it upon herself to ad a roof leak coverage. i told them to cancel both and give me a refund of $181.86. i was told it would take 3 to 5 business days. 6 busine3ss days later august 13th no refund. i called. i was now told it would be 5 to 7 business days for my refund not 3 to 5 days. august 18th 9 business days since i requested a refund, still no refund! i called again.
i spoke to mandy who checked on everything and informed me that someone did not do their job!! she re-summitted my refund request and placed a rush on it. she also told me that ii would need to pay the $31.66 monthly fee for august once i received my refund. 2 days later august 20th i got my refund of $181.86. i get online to pay my past due amount of $31.66. instead of showing a past due amount of $31.66 in showed $181.86 PAST DUE! THIS WAS INCORRECT!!
funny that the exact amount i was refunded now show as past due. I CALLED A G A I N ! i was told it had not updated yet online. in the meantime i COULD NOT request a service because of the past due amount. THIS WAS NO FAULT OF MY OWN!! i waited until august 24th then went online again to pay the past due amount of $31.66. but it STILL shows a past due amount of $181.86!!! I CALLED AGAIN!! i have now been dealing with this SAME issue for THREE WEEKS!!
i was told i COULD NOT request a service until the past due amount was paid. none of this was my fault, EXCEPT JOINING AHS IN THE FIRST PLACE!! I CANCELLED MY ACCOUNT.
