- Report: #1512607
Complaint Review: Anderson Neck Oyster Company - Shacklefords VA
-
Author Confirmed
Why?
Anderson Neck Oyster Company
1696 Cherry Row Lane Shacklefords, 23156 VA, United States
Web:
www.andersonsneck.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Anderson Neck Oyster Company Delivered 75 spoiled, smelly oysters in a damaged wet cardboard box and won't refund / replace Shacklefords VA
July 12, 2021
- Place an order with Andersons Neck for 3 X 25 each of varieties of oysters. Paid $131.15 for the oysters and shipping
July 15, 2021
- UPS delivered a box that was wet with one side split open that contained a couple of melted very hot to the touch freezer ice packs and net bags filled with smelly oysters
- The box was: cardboard box, bubble wrap, several freezer ice packs and the oysters. No styrofoam cooler or anything to protect the oysters, keep the box from getting wet, help maintain the temp.....nothing! I have ordered food from many sources and without fail it ALWAYS comes in a secure styrofoam or similar container
- Emailed Andersons Neck to advise them / never got a reply to that email, the 10+ others I sent them or the phone call I made to a number that has an answering maching saying "don't leave a voicemail, email us."
I was shocked that UPS would actually bring a soaking wet, split and smelly box to my door. Oh, and little bugs flying all around it, too. I put the bags of oysters in the veggie drawer of my garage fridge covered with a wet cloth and held on to them in case they needed returned, etc. After I finally disposed of them it took lots of cleaning and multiple applications of Baking Soda to get the smell out of that fridge.
I filled a complaint with the Better Business Bureau...they closed it when Andersons Neck would not reply to their inquires.
I filled a dispute with my bank who's credit card I used for the purchase. They just advised me that Andersons Neck did indeed just reply with an 8 page document including "terms and conditions" that state that they buyer accepts all risks in shipment and the company isn't responsible for any lost/damaged goods.
Bottom line about Andersons Neck Oysters:
- Zero customer service
- Zero service after the sale
- Poor quality control
- Terrible shipping practices
- Spoiled, damaged product does not make for a repeat customer but they don't care
Don't waste your money on this awful company.
