- Report: #1485010
Complaint Review: Berrylook - Mong Kok
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Author Confirmed
Why?
Berrylook
Sunjoy Technology Unit 4, 7/F Bright Way Tower 33 Mong Kok, RD KL Hong Kong
Web:
Berrylook.com
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Berrylook Delaying the refund Mong Kok
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Clothing order was placed April 2019. Delivery took longer than expected. Almost all clothes were not sized as described (ordered XL reality got sized S). No phone number available. Contacting through website and email takes many days for a response. Finally able to get an address to return items (estimated refund is $76) using an American address in California. Provided pictures of clothes, FedEx ticket and shipping address to confirm return on my part. I have sent at least 8 emails asking for updates and when refund will be given.
All I get back it stalling tactics of their awareness of my situation, other refunds are being processed ahead of me and for my continued patience. 5 months of this process with 3.5 months focused after they received the product bac leads me to believe I’ll never see this money. I understand the company is based in another company but customers must have access to a phone number to escalate their situations as necessary.
DO NOT buy from this company unless you are a size small, then order the M-L to get the right fit. Do not expect timely responses to your needs (unless they are taking your credit card payments) and DO NOT expect a refund. This company is one of many who are unethical in their business practices.
