- Report: #1533219
Complaint Review: Best Buy - Melrose Park IL
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Author Confirmed
Why?
Best Buy
Melrose Park, IL, United States
Web:
BESTBUY.COM
Categories:
Business Rating:
(1)
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Best Buy Horrible service. LIES, FRAUD! Melrose Park IL
Best Buy had "open box" TV at decent price. I tried calling the store that had that TV in "good" condition open box.
Instead of being connected to that store I got some foreign customer service agent.
She told me that she is on chat with the actual store and that this TV has all included: remote, box, etc. So I placed this order and drove 1.5 hours to the store. As I entered the store and approached the counter I was presented with bare TV with nothing, no box, no power cord, no remote. NOTHING!
I asked for the manager and he showed up. Name is Alejandro.
He said that nobody ever communicated about this TV and order. So phone agent LIED to me that she is chatting with the store rep. She lied to me that this is a complete TV with everything included. There was another TV of the same model that had everything but the manager claimed that it was sold two days ago. There are two bare TVs of that model left at the store.
I asked for additional discount and the manager declined.
I asked for better TV at the same price: manager declined.
DO NOT PATRONIZE BEST BUY! STAY AS FAR AWAY AS YOU CAN!
