- Report: #1519572
Complaint Review: Cash App -
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Author Not Confirmed
Why?
Cash App
United States
Web:
www.cashapp.com
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Cash App CashApp Scammed me with illegal fees and stole my money
I noticed that CashApp had been taking fees out of my account recently and after questioning their Customer Service Department, they explained to me that my account had been changed from Personal to Business is why they were charging the 3% fee.
1.) I didn't know they had two (2) different types of accounts
2.) I was never alerted that changes were being made to my account
3.) I would never opt for a vendor to charge me a fee to withdraw my own money
4.) They have not provided me any form of my so-called authorization to make this change on my account
5.) I never gave them my permission to make any changes at all whatsoever
6.) No notification was sent to me of any changes.
Now that they switched my account to Personal, I am receiving a monthly statement via email. If I'd been receiving these statements all along, I would have known about the illegal activities and not have allowed them to steal my money.
After thorough investigation and research on my part, I made them aware of the scam, they reimbursed me $0.14 on 6/4/22, however, they said their policy is they can only go back seven (7) days for any refund. Due to their policy, they said there's nothing further they can do to assist me.
They have been allowed take my money illegally and they have no intentions of refunding those fees back to me. The fees total $49.26 dating back to 10/11/21. Bottom line is CashApp scammed me out of $49.26!
