- Report: #767233
Complaint Review: Commerce Payment Systems - Hewlett New York
Reported By:
Anonymous Family Physician -
Topeka, Kansas, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Commerce Payment Systems
1485 Broadway Hewlett NY 11557 Hewlett, 11557 New York, United States of America
Phone:
888-548-1785
Web:
commercepaymentsystems.com
Categories:
Business Rating:
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Commerce Payment Systems commitment to total customer satisfaction. Commerce Payment Systems past and current approach to business is focused on providing the highest quality credit card processing and merchant account services to their 45,000+ clients.
Commerce Payment Systems deceitful and fraudulent ripoff of small business Hewlett, New York
Here is a copy of the letter I faxed after using their service for two months. There has been no response, and I still have their countertop terminal. If I could sell it, I'd be ahead.
To: Commerce Payment Systems
Date: 24 June 2011
By fax: 516-232-9570
Here are my problems with your service:
1. There are no fees and no surprises when you get your statement
A. The first $12.95 GAA monthly access fee was a surprise
B. The PCI protection fee of $99.00 was a surprise
C. The $8.95 monthly debit access fee was a surprise
D. The VISA assessment of 0.95% was a surprise
E. The Mastercard assessment of 0.95% was a surprise
2. We will flat out GIVE you a new state-of-the-art point of sale terminal, FREE of charge These terminals are worth over $300, our gift to you as a client of Commerce Payment Systems
The FREE gift Verifone VX570 Terminal will cost me $695 if not returned in working order within 10 days of termination.
3. What this means to you is quick access to expert customer service assistance (not left on hold or talking to a service rep that has no clue about your business.)
In reality, I could rarely get through to customer service, the hold time being interminable. Once, after being the 2nd caller in line for 20 minutes, I became the 3rd caller in line.
Therefore, I am terminating our agreement as of today. I will more than keep my half of the bargain by returning the free gift Verifone terminal immediately upon your remedying your unkept promises:
1. Send me a check for the $99.00 protection fee, $26.85 for 3 debit access fees, $30.70 in VISA/Mastercard assessments, and the first month free $12.95 GAA access fee, for a total of $149.50. My account is closed, so it will have to be a check to me at the address above.
2. With the check, send me a postpaid, insured label for the Verifone return.
