Complaint Review: DOORDASH - CALIFORNIA

I am a dasher.  Started dashing in Mar. 2020.  I usually internet search these new splash in the pan companys. As soon as I saw the Dasher app I pretty much knew this company is blatantly ripping off anyone they come in contact with and then thumb their noses at their victims. The way the app is set up whats there, whats not, is telling in itself. Then I started asking people about their experiences, merchants, customers but I do not know anyone who dashes for them.  To say there are alot of issues does not cover the scope of all the different avenues of the many issues this company so in your face blatantly is getting away with not to mention the blantant disregard for peoples safety. The person who wrote about the missing dasher who went back to restaurant to get second part of delivery order..is absolutely spot on with the assessments they came to about Doordash.

Sadly its much worse than they could image. No one should engage with this company, its creating a monster that will shape the future. The dashers make chump change, there is no dasher support, merchant support or customer support. They make the rules up as they go. Everything is a lie. They will give everyone and anyone the run around, waste time with irrelavant questions, ask them 5 times getting the same response back. Make their problem your problem, refuse to pay for their errors and that literally means they refuse to pay anyone for anything, example: a guy orders 3 large pizzas with some toppings from his favorite pizza shop the bill comes to 96.00 he also ordered french fries and 2 2 liter sodas.

He feels this is pricy and knows Doordash added a dollar amount to every item ordered plus delivery fee, plus the tip, plus other fees for their service, he waits for the delivery. When he gets it he has 3 medium size pizzas. Not even close to what he wanted, what he thought was ordered and Doordash will not refund his money, take the food back, correct the order in any way to this mans satisfaction. They knew he wanted large pizzasm they ordered him the medium or smaller pizzas with the intent to burn him. They have a million ways to rip off everyone that deal with them on any platform. Dashers are told 1.00 per delivery plus base pay plus tip. Mind this is after the tip skimming which they still do, they just go about how they present the numbers.

Okay 1.00 per delivery plus 3.00 base pay plus tip. Well if the dasher did not accept 80% of orders given, no 1.00 per delivery is given, if the tip is more than the usual amount given the base pay goes down. Doordash states depending on the distance, difficulty with order(if the dasher has to actually place the order)and wait time if restaurant is busy the base pay will go up. That statement is absolutely not true. Maybe in some instances but the majority absolutely bogus. Doordash/Sorerash as I call them have sent me to a closed restaurant, the one was closed for over a hour before I received the order, it was storming, roads were closed through out the area and of course no compensation for my time, gas or efforts. The other I have no idea if the order was actually placed by a real customer.

I dont know how a person could have placed this order ..fews months after the first closed restaurant another storm that knocked power out for many through out the area, this placed was closed had never opened that day. Again no compensation. A few months back I am in a text messaging chat with Dasher support the support agent was over the top rude, the error made that brought me to this support exchange was their error again wasting my time, gas and efforts. This person refuses to be reasonable tells me I will not receive any compensation. As I am typing a response he hangs up on me ending the chat. I could not believe the level of unprofessional, blatant disregard of accountability for their role in the event and disregard for me my time, gas and efforts wasted.

I contacted dasher support again and asked to speak or chat with a supervisor. Of course there is not one supervisor available or anyone in a position higher than a support agent. I persisted til I reached someone who said they were a supervisor. Amazingly I was compensated. I knew before any of this happened something was not right, they will tell you a computer sends orders out to dashers, not so, it is done by people in part with computers, I noticed early on the navigation system in the dasher app literally had me driving in circles, sending me on a wild goose chase and of course these things would will occur Friday evening peak pay or pay per delivery or anytime peak pay is a decent amount like 6.00 per delivery plus base pay which since peak pay is high base is low if there is a base pay plus the tip.  I found out that dispatchers also act as support agents for everyone dasher, merchant and customer.

Try as many have its all but impossible to make decent money they have a million ways to scam. The support agent who I went over his head has serious issues, when he is working I can expect to basically get the run around making squat for my efforts, its day and night when someone decent is dispatching. So Doordash is not learning anything, they are not improving the app, the way they do business, they have been in business for seven years and they keep the apps we interact with to a bare bones minimal, they do not want anyone contacting a supervisor, manager, district manager no just the support agents who give you the run around or the ones who are just blatantly rude unprofessional and downright psycho. So Doordash did improve the dasher app as far as how it communicates with me, I am a top dasher, that means my customer relations ratings are very good, my acceptance rating is high, my completion rating is 99%, and on time/early rating is above 91% so they say.

So i am entitled to Dash whenever I want busy area or not and I get first pickings at scheduling dashes. Well none of that is true. I believe when Mr support agent who I went over his head and whoever else is working I get messages like "your internet connection is unstable" so I cannot sign in. I drove a half hour to a location I have been countless times, so I google Doordash Dasher support and in seconds I am chatting with a support agent obviously proving my connections are fine. Eventually proving my case, yes I have to convey to the foxly inept the obvious. I receive messages The time slot is not available I am trying to schedule, never happened before but now its a constant, and messages I must navigate to the area I am dashing in even though I am in that area, and countless more messages and or run arounds prohibitting me from dashing. Wasting time, gas and efforts.

Two things I believe set the support agent who I went over his head off, one being top dasher, I must keep my ratings above average to maintain the perks, two being a event that happened last week, run arounds, nonsense messages about my connection, and on a stormy Friday evening in rush hour traffic receiving a order when dispatch knows I am going to be past the exit I need to take, (this is a constant game if I am sitting near a restaurant I know will produce orders it isnt until I am directed to go wherever I am miles away, I will then get the order I knew would happen or did happen and have to go back) so passed the exit and now where I am getting back on track is not a easy quick turn around.

Because of the weather and heavy traffic I am not messing with phone, the restaurant I am going to is address a, I use the Doordash navigation system to direct me to the location, I notice the restaurant address has changed, its a chain, they should know where I am picking up this order, I proceed to this location. It took forever! Way to long to get there but I did I am there, its the wrong restaurant. This turned into a unbelievable completely foxly inept back and forth with support. I knew. When i was through with support and dealing with the poor lady who ordered the delivery. I went home.

For the next three days I helped a friend. I did not Dash I did not remove myself from the schedule. No contact. I received a email from a unknown support agent stating since they had not heard from me in three days they closed the case with wrong restaurant delivery which means I will not be compensated. That email is completely inappropriate. I am a independant contractor I do not report to anyone. The fact they did not sign their name to this email, pretty much states how full of it they are. So I wonder psycho support with emotional, mental issues that are so obvious its now exxtremely creepy.  I have not covered covid 19, and so much more its beyond ridiculous. I hope someone legit reads this. I am sure Sorerash has many many lawsuits to deal with in the future. Its just a matter observations, screenshots, and whatever collections records they do and dont keep, the payroll, the misappropriation of funds the future audits, and unfortunately the ones who may be in harms way due to the practices and or dealings with this company of greed.