- Report: #1523718
Complaint Review: DoorDash - San Francisco California
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Author Confirmed
Why?
DoorDash
901 Market St. Ste 600 San Francisco, 94103 California, United States
Phone:
855-973-1040
Web:
www.doordash.com
Categories:
Business Rating:
(1)
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DoorDash They did not pay me for working. San Francisco California
I am a DoorDash driver & did not receive 4 weeks worth of bank deposits because my bank account information was changed without my knowledge. On 11/20/22 I was contacted by a DoorDash rep via phone through the Doordash app as I was making a delivery. Rep stated I was receiving a Thanksgiving bonus of $150 and I had to reset my password to log into my account. At that time, my bank account information was changed which I did not authorize or change myself.
I did not notice the change in bank information until 12/13/22 and contacted DoorDash support with the issue. I was told at that time that, 'We are facing issues with the server and the issues are getting resolved automatically after some time. No need of any action. Yes, you will get the money, I request you to please wait till end of the day." On 12/20/22 I was sent an email from DoorDash support saying, "The payments that were done to a different account are right now in process of withdraw, once we have again the money we will submit the payments. Your reference number for this request is 40099****."
On 1/4/23 I contacted DoorDash support and was told, "Thanks for contacting us about your payment transfer. This is **** with DoorDash Escalated Support. Our third-party payment vendor was unable to reverse the payment transfer. Reversal is often unsuccessful for a variety of reasons. Please provide the following Trace ID to Choice Financial: ********************** $680.55 ********************** $161.71 $683.23-did not have a trace ID $233.78-did not have a trace ID
I spent most of the day on 1/4/23 contacting Choice Financial with no one to help or give me answers to the missing deposits. I have never heard of Choice Financial and I do not have an account with them. I am currently out of $1759.27 from 11/14/22-12/11/22. These are the dates and amounts that I have not received: 11/14/22-11/20/22 $680.55 11/21/22-11/27/22 $161.71 11/28/22-12/4/22 $683.23 12/5/22-12/11/22 $233.78
I was hoping this issue would have been resolved by DoorDash by now, but it has not. I have had to file complaints with several agencies in hopes of a resolution. If the company makes it right or continues not to resolve their error, I will update any information related to this post.
2 Updates & Rebuttals
Dustin
Littleton,Colorado,
United States
Company made it right!
#2Author of original report
Wed, January 18, 2023
After a bit of persistance, the company made it right by reimbursing the missing payments. I can't help but wonder how many others were targeted by this fraud attack? If a DoorDash rep interupts your driving & delivery through the app, think twice & look for changes within your account.
Flint
Rolla,Missouri,
United States
Scammers
#3General Comment
Sat, January 07, 2023
You willingly gave a scammer access to your account. They then changed the payment information and stole your money. Door dash isn't really at fault here, you should have not given your password to a scammer and you should have checked your payment information when the first deposit didn't arrive. As it is, your best option is probably to contact the local police and the FBI, but don't expect results.
