- Report: #1518459
Complaint Review: The Dump Furniture Outlet - Houston Texas
Reported By:
Mrs. P. Bailey -
TX, Humble, United States
Submitted:
Updated:
-
Author Confirmed
Why?
The Dump Furniture Outlet
10251 North Freeway Houston, 77037 Texas, United States
Phone:
(281) 447-2250
Web:
https://thedump.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
The Dump Furniture Outlet Jon Harkness was our Salesman and he did a good job...clearly he was under strong armed management. I did not get the names of the front desk person or the manager I spoke with since I had no idea they would be so rude and hand up on me. They were both at the store on May 12th (around 3:30) and also the following afternoon. Would not give a refund on a dirty mattress we refused to have delivered Houston Texas
This is for order # 620A185628. We need a refund on the mattress purchase for order #620A185628. We did not take delivery of this dirty mattress on May 12th. I watched as the delivery reps drug a thinly covered, king mattress out of their truck and tape up where two sides were torn open....while they stood in the street.
When they saw me they started dragging it into the house. It was dirty and we no longer trust the integrity of the Dump's mattress storage. I called the store to let them know...as it was being delivered. I have very bad allergies so this is not OK.
After we called to tell the front office girl we wanted to return the mattress (while the delivery men were still at our home), my husband and I decided to cancel the order and get a refund. I called her back and told her the situation. She said she could help me but she could not. I left a message for the manager and he did not call me back. I waited all afternoon.
I called the next afternoon (May 13th) and the manager seemed to be mocking and belittling me as he retold the incident...in his own twisted words. I said we needed to move on to the refund and not continue going over what happened...as we both understood the situation. He made fun of something I said and I insisted we move forward on the refund. He paused and then he decided to slam down the phone. No one has tried to call back or reach out in any way.
I made a report with the BBB. We did not take possession and we need a refund. We will file any other complaints or do what is necessary until we receive a refund on that portion of the order. We were supposed to order chairs and buy a couch too...not sure we will be back after seeing all the Dump's poor reviews.
My family and I have been long time customers. This is the first problem we've had and we feel no one seems to care. We hope to hear back soon...to resolve this situation. All we are asking for is a refund on the dirty, stained mattress...which we did not receive.
We do not trust the integity of the mattress storage at the Dump and I doubt this business needs more negative reviews. Please give us a refund. Thank you for your consideration.
Mrs. P. Bailey
