lronm
United States of America#2Author of original report
Wed, July 25, 2012
After my report here I received a phone call within an hour or two from the Sales manager. Nathan was very respectful, sympathetic and reassuring about his sales staff. The immediate response showed a genuine desire to make sure the company name was protected and no excuses were made for the sales members. He showed great confidence in Endurance as a company and disdain for the shady tactics used by the sales reps. He was apologetic and was willing to address each issue individually. If all sales staff could mirror commitment of the manager the group as a whole will be improved.
Also, it must be said for Mark E, in retrospect that his was very kind and his pushiness was no more than any other salesman out there. The only thing I could say about him was his comment about no commission, to which there was no great emphasis placed on that point.
Having an A+ rating with the BBB is not a good thing, but still not something I would make my decision off of.
By the way, Endurance did not ask me to amend/ update this, and they did not give any benefit or even a warranty. I updated this because I believe that Alex is a bad seed in his company and one that Endurance is now addressing to continue to grow as company.