- Report: #1510815
Complaint Review: Enterprise rent-a-car - Kansas City Missouri
-
Author Confirmed
Why?
Enterprise rent-a-car
PO Box 843369 Kansas City, 64184 Missouri, United States
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri
I received a letter on August 6th 2021 from Enterprise Damage Recovery Unit addressed to my husband Arthur Verkler with customer # 17355376 claiming we are responsible for damage to their vehicle. They do not give a description of the other vehicle involved but since you addressed this letter to my husband I am assuming you got the informaion from our car insurance since his name is listed as the policy holder.
I previously owned a 2003 Ford Taurus in my name, Lynn Verkler, which was traded in on December 5th, 2020 at Korum Ford for a Ford Fusion. You list the accident as occuring 12:00 AM on 06/14/21 at which time I no longer had ownership. I have a copy of the sales receipt and disclaimer but my scanner is not working so cannot send the copy however I can submit a copy by standard mail if necessary. I had my Ford Fusion into Korum Ford to have the recall on the airbag fixed on 06/10/21 at which time they paid for a loaner car for me from Enterprise so most likely they obtained our insurance infomation from that transaction of which I only had that car for about 2 hours and returned in good condition.
Apparantly Enterprise also tried to recoup funds from my insurance Co and when I showed them the copy of my sales receipt they rejected your claim. I have no idea who Korum Ford sold the Taurus to but if Enterprise really wants to conduct their investigation in a reasonable manner without grasping for straws they should contact Korum Ford @ 100 River Rd. P. O. Box 538, Puyallup, WA 98371 Phone # 253-845-6600 or www.korum.com. They might also try contacting WA Dept. of Motor Vehicles to verify I no longer have had this vehicle after 12/05/2020.
I have no idea where this accident occurred but since the repair bill indicates somewhere in Spokane, WA I am assuming the accident might have been in that location and we have not even been in that area for at least the past 2 years not that that matters since I have proof of no longer owning the car at the time of accident. I called Enterprise to explain this situation and apparantly Ellen is working on this transaction so I left a message on her ext. but have not heard back yet. If she doesn't get our name removed from this claim I will have to take legal action so I will be waiting to hear back from her.
