- Report: #1515811
Complaint Review: Ford Scenic - Mount airy north carolina
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Author Not Confirmed
Why?
Ford Scenic
1992 ROCKFORD STREET Mount airy, 27030 north carolina, United States
Web:
https://www.scenicford.com
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Business Rating:
(1)
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Ford Scenic Ford Scenic Motors Scenic Motors Bad, false advertising and sold a car that need a transmission replaced within a week Mount airy north carolina
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Celise Vaughn <[email protected]> 2:42 PM (27 minutes ago)
to me:
We purchased a used Jeep Wrangler for this dealer ship just a few weeks ago. I searched far and wide across the state and did a lot of research before making my purchase- came to find out the warranty advertised with the vehicle was not valid - although part of the listing. It was false, misleading, despite a tiny disclaimer at the bottom of each web page. We were pretty upset, but already so vested so decided to still make the purchase. Big mistake, the integrity issues continued.
We were assured the car was in great shape and just came out of inspections in their service department. Within a week, the check engine light was on and we took the vehicle to the Jeep dealership near us to get it checked out. We’ve been told the entire transmission needs to be replaced. How does this happen? How is this missed in a vehicle that was just inspected? We paid 40k plus for something that had such a substantial mechanical issues. This is a branding, reliability, integrity, ethics issues. Please beware when dealing with this dealership.
On top of this, instead of apologizing - after we shared this with the dealership, the sales manager called my husband and started arguing with him over the phone- there was no offer to help or cover, he refused to take responsibility for selling us something with this big of an issue. Who does this? He also refuses to take accountability for the false advertising on their website.
This is an good old boy mentality and man does not understand the power of social media and digital marketing. This experience has been terrible through and through and I hope this does not happen to others.
1 Updates & Rebuttals
Irv
United StatesQuestions...
#2Consumer Comment
Thu, March 24, 2022
Did YOU read your paperwork? Why did YOU play doormat to an almost $600 BOGUS, ADD-ON, PHONEY FEE??? If you did not have warranty coverage, the sale was "AS IS". Why would you expect FREE warranty coverage? By YOUR OWN ADMISSION, you knew there were PRE-EXISTING problems. Why did you go along with that?
