- Report: #1498484
Complaint Review: Formulate Labs - Menlo Park California
Reported By:
Lauren -
Trabuco Canyon, California, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Formulate Labs
101 Jefferson Dr ste 233k Menlo Park, 94025 California, United States
Phone:
(888) 999-2260
Web:
www.formulate.co
Categories:
Business Rating:
(0)
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Formulate Labs Formulate.co Formulate Hair Care Did not supply the goods and services advertised. Menlo Park California
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Formulate advertises they will develop a formula per your needs for your hair and you will be able to speak to a chemist that does the formulation. I ordered shampoo and conditioner. They gave me a highlight of the ingredients and it did not want some of the ingredients. They advertise that you can speak to a chemist who creates formulas. I immediately communicated with them through their app which is how they ask that you communicate. I received no reply.
The product was shipped with a full list of ingredients, I cannot use the product because they contain ingredients that are not good for my hair and scalp. I have tried to reach them via email - three times. Via their app - 6 times, on Facebook, on Instagram, and on Twitter. They will not reply. The phone number listed for them says they are closed. The number on the credit card charge says to contact them via email.
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